We reserved a superior double room, money paid on arrival to our dismay we given a basic room with a terrible smell in the bathroom. After refusing to accept we were eventually shown to a larger room, which was rather dingy and dark and no resemblance what so ever to the hotels publicity. However, the receptionist was polite and charming and no blame to her for the hotel over booking, though it didn’t feel full? The first two nights we had excellent food in the restaurant absolutely no complaints. However the third evening! I was served prawn carpaccio which was so salty it was inedible and my main course of creamy seafood on rice, was again over salted rice with raw prawns on top and a teaspoon of cream. It was absolutely disgusting and I sent it back no alternative was offered! So I went hungry, raw prawns on hot rice, a recipe for tummy upset that is if you were brave enough to risk eating it. I think they need to sack the chef who was cooking dinner that evening. It is such a shame the sloppy management of what could be a really good business. The grounds and building are really nice we had high hopes of our stay. Please be honest about your rooms don’t down grade and then try to pass it off as what was reserved. Don’t serve raw seafood unless clearly stated on the menu.
We reserved a superior double room, money paid on arrival to our dismay we given a basic room with a terrible smell in the bathroom. After refusing to accept we were eventually shown to a larger room, which was rather dingy and dark and no resemblance what so ever to the hotels publicity. However, the receptionist was polite and charming and no blame to her for the hotel over booking, though it didn’t feel full? The first two nights we had excellent food in the restaurant absolutely no complaints. However the third evening! I was served prawn carpaccio which was so salty it was inedible and my main course of creamy seafood on rice, was again over salted rice with raw prawns on top and a teaspoon of cream. It was absolutely disgusting and I sent it back no alternative was offered! So I went hungry, raw prawns on hot rice, a recipe for tummy upset that is if you were brave enough to risk eating it. I think they need to sack the chef who was cooking dinner that evening. It is such a shame the sloppy management of what could be a really good business. The grounds and building are really nice we had high hopes of our stay. Please be honest about your rooms don’t down grade and then try to pass it off as what was reserved. Don’t serve raw seafood unless clearly stated on the menu.