Hotel Apartments on 22 View Avenue, Surfers Paradise

きれいな部屋で快適でした。ロケーションが良いのでとても便利です。

No regular cleaning provided eventhough cleaning fee paid in advance.

Room was very run down and not maintained. Facilities were closed with no warning

Although the room is in the Mantra on View hotel, it is independently owned and not part of the hotel, so you cannot get assistance from the hotel concierge. Note that there is no luggage storage facility available. Prior to checking in, we were asked for an additional deposit for cleaning fee, but were told on arrival that there will be no room cleaning for the 6 nights we were there because we were staying less than a week. We ended up having to buy some clean towels. Check-in was difficult, we arrived at the agreed check-in time and there was no room key left for us. The contact person did not reply to calls or SMS for over an hour and we eventually had to contact Hotels.com to help us locate them. The room is pretty standard. The beds were ok. There was a microwave. Apart from the check-in drama, the contact person was helpful in addressing our questions. One of the wardrobe doors was broken and doesn’t slide, the TV had no satellite channels, the door to the mini fridge cupboard was hard to close. One of the light switches was broken and swinging a bit dangerously loose. The safe was locked on arrival and we couldn’t be bothered reporting more issues so ended up just not using it. There is also no replenishing of amenities including toilet paper so you will need to buy more yourself. Overall, this was a very average Airbnb located in a hotel but with none of the hotel’s amenities or services.

We had a very bad experience staying at this property located at 22 View Avenue, Surfers Paradise. The room was booked privately through another company, and the person we dealt with was Jayanta. Unfortunately, there was no service, no support, and no responsibility taken at all. The room was extremely dirty. The bedsheets were dirty and smelled bad, and there was not even enough toilet paper provided. Basic hygiene standards were clearly ignored. The most serious issue was a broken light next to the bed, which was exposed and unsafe. My son accidentally touched it and the power went out — this could have resulted in a serious electric shock or injury. This is completely unacceptable, especially for a family staying with children. We tried many times to contact Jaysnta to report the issue and ask for help, but he did not respond and showed no care at all. When we went to reception for help, they told us repeatedly to go back to our private provider and said they could not help with anything. This stay caused us stress and fear instead of comfort. It was unsafe, unhygienic, and poorly managed. Not worth even zero stars. ⚠️ If you don’t want to ruin your holiday, stay away from this place.