Hotel Industrie

Toujours bien reçu dans une ambiance agréable. Le personnel est très sympathique, le petit déjeuner est très bon et j’y vais toujours avec plaisir.

Great location. Excellent breakfast included in the rate. Quiet. Comfortable. But be aware if you have mobility issues or heavy luggage, there is no lift and the rooms are on the third and fourth floors. We will definitely stay here next time we are in Leuven.

We arrived to check in to discover that the proprietor had made a mistake and given our Comfort room to somebody else. The only other room in the hotel was a Standard one. However the proprietor offered us a self catering apartment just a very short distance from the hotel. This was very comfortable and didn't spoil our stay at all. The proprietor and all the staff were very friendly and helpful.

Hotel Industrie is a great place to stay in. It has its own restaurant and one of the best pubs in town. I am pleased.

When we arrived builders were erecting scaffolding all over the front of the building. It was difficult to get into the hotel due to the lorry parked in front of the entrance. There is no lift in the building so you have to climb up stairs which are quite narrow and with carpet which is not secured. We were shown our room on the 1st floor which was had a strong damp smell. We complained to hotels.com who did little to help other than to say to contact the hotel manager. When we complained we were offered another room on the top floor. This was secure and did not smell of damp. However the room had dampness in the bathroom, the furniture was badly stained so we could not place clothes on it. The double bed had been laid with single sheet on a very old and worn mattress topper, which we did not want to touch with our skin, do we slept that night with our under clothes on. At breakfast was the only highlight - lovely freshly baked bread. All told a waste of €100 at a hotel I could never stay at. Hotels.com should remove it from their website and refund our money as what is shown is nothing like the reality - dirty, dingy, dangerous and dilapidated.