SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village

The staff was extremely friendly, my only issue was even after I checked in and my card was charged well over the amount needed for the hotel price and the extra fees I kept getting notifications that they were still trying to charge me an extra $250 and none of the staff could figure out why I was still trying to be charged. Was even charged for parking a car even though we didn’t have a car there. This wasn’t a deal breaker for us but the photos show a Starbucks on site no Starbucks and there food hall area was very limited my girls were excited for the froyo bar and that was also not available. For alarm went off and there was no explanation as to what happened and no urgency to make sure ppl were informed of what was happening. We had a power outage and it took awhile for their generators to come back up but again no one was offered any type of explanations to what was happening,

The staff was great. The bathroom can use an update but it was clean. If you're going to Disney take the bus from the hotel. That and the free breakfast will make up for the parking charge.

After booked rooms from Hotel, we have texted ask about free shuttle but no answer until the day we came. At the hotel, the front desk said is our third party for free shuttle to the theme park. Then the time schedule pick up go and back to the theme park wasnt same between in the brochure and inside the web to do booking. The pick up time schedule in booking website was at 9.30 am, the late night pick up at 10pm . You can check what time morning and night time schedule open and close the theme park then compare with this offer free service. The free shuttle to the theme park only for attract customers.

I really loved staying here. I absolutely like the fact that you had access to 3 different hotels amenities. The rooms were clean, the hall smelled so good, and the staff was friendly. The buffet breakfast made my whole stay enjoyable.

Nice and clean hotel.