Simplystay St Martins

Easy parking on NCP car park behind the property. Convenient location, comfortable bed and good facilities in room. Quiet location. Had some issues getting my entry code, the links in the email didn’t work so I had to ring up. The customer service person helped me but couldn’t get the email to resend and he just had to tell me the room number and check in code. These worked perfectly when I arrived and there were no issues. Kettle, tea, coffee, milk portions and biscuits provided, fridge was clean. Microwave worked fine, I made a porridge sachet with milk I brought myself. Could do with providing a tea towel to dry dishes after use. There were no teaspoons. Sliding bathroom door got stuck and I was trapped in there for 10 minutes till I could wiggle a big enough gap to get my fingers in to slightly lift and change the angle so it would open- needs attention. Despite minor niggles I would stay there again (it’s my 2nd visit) as the price and location are good and it was a comfortable room.

Decent enough but staff communication wasn’t too good

Mixed experience overall. The stay got off to a frustrating start as I wasn’t sent proper check-in details or a working link. I had to call five times before getting through, with long waits and disconnections. Even then, they kept sending the same non-working link until they finally gave me the code over the phone. The location is great, right in Lincoln city centre, with parking a one-minute walk away (£12 for 24 hours) and plenty of food options nearby. First impressions were good, with a clean entrance and a comfortable room. The bed was very comfortable, with clean sheets and fluffy pillows, and the bathroom was also clean. However, there were issues. Under the bed was dirty with a build-up of dust, and there were stains on the bed runner. The walls are very thin, so noise from other guests travels easily, especially late at night. Major concern: I accidentally left my sandals behind and contacted the property immediately. I was told to email, which I did, but I’ve had no response. Given how quickly rooms are cleaned, it’s difficult to understand how they could not have been found. The lack of response is extremely concerning and raises serious doubts about whether lost items are handled honestly. I would strongly advise not leaving anything behind.

Site is unmanned so an email is sent just in advance of check-in. Email duly arrived, but the hyperlink for the site access code and room number was missing. Phoned the number given, confirmed my details to the lady who answered, then she asserted I hadn't paid -- promptly sent a link to an invoice headed Experia! Managed to resolve and gained access. At best, just not very good at handling customer data. At worst, deliberate malpractice. Won't be back, cannot trust them.

The room and the location was absolutely spot on clean, tidy and modern, I had 2 complaints made against me for noise that wasn't coming from our room 1st night I got woken by the call at 00.24 & the second night we wasn't even in our room we was out having a meal so just be mindful that any form of noise gets reported even when your not there!