The Old Ship Hotel

I have stayed here a few times due to the location, staff and room. After checking in we started the celebrations of our wedding anniversary which was a special one by exploring the lovely sights and places of Brighton. When we came back to room at just after midnight we got into bed to find the bed was broken and duvet and bed sheets did not fit our bed - it was the worst night sleep and barely slept. As it was early hours we didn’t want to move rooms so late as we had unpacked. When morning came we thought we would use the tea and coffee facilities in the room before we went down to complain about the bed and check out. Sadly the coffee and sugar sachets were stuck together no doubt from getting damp or were just old. We explained everything to the gentleman behind the counter and shared photos of the bed being broken and sheets not fitting our bed. I have never experienced rudeness like it, he shrugged his shoulders and asked what I want him to do about it! Even complaining through hotel.com they said the hotel apologised for the poor experience and didn’t have a voucher or a partial refund to offer us. Due to this experience we will not be returning despite the experiences we had previously that were good, the hotel clearly needs some TLC and will not be returning.

Do not stay here while they are renovating the hotel. The room we stayed in was extremely tired, stained carpet, stained chair, stained side of bed. Toilet seat didn’t fit and moved. Everything about the room itself was not acceptable. They shouldn’t open if they can’t provide good clean rooms. Have stayed here many times over many years. So disappointed

Good location, friendly staff with welcoming smile and a spacious room. It has got characters other modern hotels don’t, and I liked it.

Old fashioned but great hotel.

It appeared to be fresh. It was warm