The waiting & reception staff are amazing. All so friendly and very helpful. We had our small cavalier King Charles spaniel with us. She was made to feel very welcome. We were there for a family party celebrating my little sister’s life and again the staff were there but not there! The portion sizes were good. The Key Lime pie though had split I’m told. But everything else was good! The staff were exceptional. Some guests complained about the lack of top shelf whiskey for the end of the evening. This was not the main bar. There were two things we were not overly happy about… the juice at breakfast! Oh my goodness.,! Not sure what one of them was on two mornings. The orange juice tasted like squash. What a waste of money. So many full glasses getting taken away! The management would do well to listen to the restaurant staff who, I’m told, tell them repeatedly that they get complaints regularly about it. House keeping…. Did not make the bed… just pulled the covers up. Did not replace some towels. No extra toilet roll. Bin not emptied. Did not replace the used sachets of hot chocolate and left only 2 sachets of milk. We took a jug of milk through from the kitchen. They took away the water glasses! I feel the accommodation could do with a face lift. Pillows ok, duvets to be replaced. Bathroom needs an upgrade! No anti slip mat for shower over the bath. We put in a hand towel. I feel a grab rail at shower area would be a help.
The waiting & reception staff are amazing. All so friendly and very helpful. We had our small cavalier King Charles spaniel with us. She was made to feel very welcome. We were there for a family party celebrating my little sister’s life and again the staff were there but not there! The portion sizes were good. The Key Lime pie though had split I’m told. But everything else was good! The staff were exceptional. Some guests complained about the lack of top shelf whiskey for the end of the evening. This was not the main bar. There were two things we were not overly happy about… the juice at breakfast! Oh my goodness.,! Not sure what one of them was on two mornings. The orange juice tasted like squash. What a waste of money. So many full glasses getting taken away! The management would do well to listen to the restaurant staff who, I’m told, tell them repeatedly that they get complaints regularly about it. House keeping…. Did not make the bed… just pulled the covers up. Did not replace some towels. No extra toilet roll. Bin not emptied. Did not replace the used sachets of hot chocolate and left only 2 sachets of milk. We took a jug of milk through from the kitchen. They took away the water glasses! I feel the accommodation could do with a face lift. Pillows ok, duvets to be replaced. Bathroom needs an upgrade! No anti slip mat for shower over the bath. We put in a hand towel. I feel a grab rail at shower area would be a help.