Villa Belvedere 133

We were very disappointed with this property. The photos and description did not reflect the actual experience. Several AC units did not work, which made sleeping uncomfortable in the summer heat. The kitchen was poorly stocked—there were only a handful of glasses even though the house was advertised to sleep a large group. Some appliances and equipment were broken or unusable, and cleanliness was lacking (old coffee filter left behind, mold in pods, hair on walls, etc.).While the location itself was fine, the overall maintenance and upkeep of the home were well below what we expected. For the price, this was not the standard of quality or hospitality we’ve experienced at other VRBO properties. With proper maintenance and attention to detail, this house could be great, but unfortunately our stay fell far short.

We arrived at the start of september on a week break, we choose the property because of the space and the location was ideal. Jane the manageress was always on hand if there was any queries and looked after us throughout the stay, so thank you for all your help. I would definitely come again and recommend to my friends and family, the only small blemish and very small was that there pool patio area could do with a jet wash now again - this would stop a lot of dust/dirt that gets blown in on the African winds from going into the building.. but, like I said this is only a very small blemish on what was a really good holiday. Many Thanks, Phillips party

Unfortunately, we have encountered various complications during our stay here. Not only did we arrive the 8th to a dirty house, it also smelled and had mold on the walls. There is no cold water in the house, meaning we have to shower with boiling water, which as you can imagine in 35-degree weather is not ideal. On top of that, the air conditioners, which we payed do not work. In the top room, we found a birds nest, which wasn’t removed when mentioned to Jane, our host. On the first day, we complained to Jane about the state we found the house in, sticky floors, mold on all the walls, expired fire extinguisher, bloodstains on the sheets, and black and blue stains on our mattresses and the smell of rotten animal in the kitchen. Jane told us she was going to clean our house as well the individual rooms and change the bedsheets. We asked this on Sunday, and the cleaning crew came on Tuesday, cleaning only the floors of the main hall and the entrance. They did not bring new sheets, nor did they clean the rooms, as promised. We are staying in this house for a week. Since we are on vacation we have turned a blind eye to most of the above-mentioned problems, because we did not want to invest our energy and time on this. But we noticed after going to the doctor and being diagnosed, that we are full of bed-bug bites, which is simply unacceptable and disgusting. When we tried to contact Jane, she did not respond and ignored our several calls, for hours, and when we finally reached

House was great. Property manager Jane is brilliant, help sort trips and transfers/ transport whenever needed. She is really easy to get hold of and answers quickly to questions.

Great experience with excellent service.