Extended Stay America Suites - Washington, DC - Gaithersburg - North

Trash in the parking lot. You have to request utensils and dishes. No in room coffee. No carpeting/ Cheap old blanket.. Uncomfortable bed. Pillows felt like concrete.

Though the receptionist was polite, that is the only nice thing about our visit. Our first room was damp and the toilet the broken. The super said it was normal to have newspaper stuffed in the tank and the water to spray from the valve. We also woke with bug bites. The second rooms air conditioner only blew hot air and though the fixed it, our last day packing down all the belongings the only elevator was broken…we were on the third floor. Never again.

It is an okay place to stay for a day when no where else is available. The area received a storm nearly a week ago and the parking lot, sidewalks needed to be cleared of snow. Lack of parking and it was pretty unsafe to walk around the property, even just from you car to the front door. Rooms were basic and okay.

Let me start by saying that all the staff that I encountered were wonderful and friendly. After that however, things are not so nice. It should be noted that this location is being used as subsidized housing. If we had known this, we would have never stayed here. The hallways and elevator (once it was working) wreaked of pot, there was garbage in the stairwells and in the elevator, the hallway of the third floor (which was the only room available with no working elevator at time of check in), stunk so bad you wanted to hold your breath. The room had a faint smell of body odor to it, and there was some kind of stain on one of the chairs that we didn't want to think too hard about. You had to ask for a coffee maker and dishes at check in, otherwise no go. There was just really no feeling of safety or real cleanliness, and we seriously considered finding another place to stay for our second night, but with a pet that can be hard to do.

The stay was very nice. First time I been there since the renovations were done. The only thing I noticed was the check-in desk wasn't always maned and sometimes a longer than normal wait. Price was right, would have no problem recommending

Location in the middle of office park. You can’t walk to anything. Hotel corridors are dirty. Lighting poor all over. Nutagrain is not a grab and go breakfast. No decaf coffee. Hallways smelled like marijuana and so did our room. For a non smoking hotel that is poor.

The whole place was filthy. Found bacon and pancakes ( moldy) in microwave, floors filthy, I wiped up some spots with a towel it was black when I finished. Parking lot dirty, trash pushed into weeds. Unsavory people hanging out in parking lot drinking beer.

I was overcharged for the property. I had seen a quote for $95 per night but I just realize that I was not charged that amount. When I came to the location and stop at 201 Professional Drive the staff on the phone asked me whether it was 201 or 205. When I look at the text message I saw 205. When I got to 205 the front desk could not find my reservation. He had to look on my phone and called Travelocity. Not sure what transpired. He asked me what room I was renting I said bed with a pull out sofa or if you have two beds. When I got to the room I was so disappointed it was not what I had seen on the web. It came to me that there must have been a missed up with the location that was the reason he could not find the reservation. I also noted that the front desk area was shabby not how it looked on the Web. Please refund me a part of the money paid because it is not what I had requested. Thank you.

It's an unsafe dump. No breakfast. No english speaking staff. Drunk homeless guy in the stair well drinking a case of Bud.

Friendly, easy parking.

Room not so clean, bed sheet, blanket looked dirty. Not going to stay in that hotel again.

Older property, unclean

Let me start by saying that all the staff that I encountered were wonderful and friendly. After that however, things are not so nice. It should be noted that this location is being used as subsidized housing. If we had known this, we would have never stayed here. The hallways and elevator (once it was working) wreaked of pot, there was garbage in the stairwells and in the elevator, the hallway of the third floor (which was the only room available with no working elevator at time of check in), stunk so bad you wanted to hold your breath. The room had a faint smell of body odor to it, and there was some kind of stain on one of the chairs that we didn't want to think too hard about. You had to ask for a coffee maker and dishes at check in, otherwise no go. There was just really no feeling of safety or real cleanliness, and we seriously considered finding another place to stay for our second night, but with a pet that can be hard to do.

This property at 201 Professional Dr. was old musty and had a strong smoke smell. Furniture was old and worn. Carpet stains, burn holes and smelly. Person at front desk was unprofessional. No apparent dress code. We booked for 3 nights, but only stayed 1 night. There is another new property at 205 Professional Dr. right next door. But, online they both appear to have the same address. Be sure to ask for the newer property. Im sure it must be better.

Poor cleaning, bad smell, I stayed before in others Extended stay and they are much better, work on cleaning and maintenance of the place.

Location in the middle of office park. You can’t walk to anything. Hotel corridors are dirty. Lighting poor all over. Nutagrain is not a grab and go breakfast. No decaf coffee. Hallways smelled like marijuana and so did our room. For a non smoking hotel that is poor.

The whole place was filthy. Found bacon and pancakes ( moldy) in microwave, floors filthy, I wiped up some spots with a towel it was black when I finished. Parking lot dirty, trash pushed into weeds. Unsavory people hanging out in parking lot drinking beer.

I chose this hotel as a halfway point for our trip. The area where the hotel is located is nice. The hotel room and hallways were extremely dated, dirty ahd smelled bad. The bed was uncomfortable. The grab and go breakfast was coffee and a Nutrigrain bar. We were very disappointed in our stay and do not recommend this hotel to anyone.

Smelled like weed, scratched furniture, stained ceilings, hair in tub, no hot water for the oatmeal breakfast

From the time you stepped into the building there was an odor. Load music being played until well after midnight. The room had dead roaches in drawers and cabinets. Live roaches crawling around. The room was not adequate supplies with towels. The frig however seemed very clean.

Trash in the parking lot. You have to request utensils and dishes. No in room coffee. No carpeting/ Cheap old blanket.. Uncomfortable bed. Pillows felt like concrete.

Had a great Stay! One of the nicer Extended Stays I have stayed at. The rooms are not cramped like others I’ve been to. They were clean and everything was in working order. The staff were super friendly and very attentive. I especially liked Hawa at the front desk-she was very responsive when I needed a new key. I would stay here again the next time I pass through.

Though the receptionist was polite, that is the only nice thing about our visit. Our first room was damp and the toilet the broken. The super said it was normal to have newspaper stuffed in the tank and the water to spray from the valve. We also woke with bug bites. The second rooms air conditioner only blew hot air and though the fixed it, our last day packing down all the belongings the only elevator was broken…we were on the third floor. Never again.

Nice size room

BUYER BEWARE! This place is seriously rundown. - Wood laminate floor - no carpeting. - You have to ask for ALL kitchen appliances, including coffee maker, dishes, cups - EVERYTHING. - Housekeeping is $10 extra per service. - Free WIFI without internet - what is that??? - Not one extra pillow in the entire hotel! - Check out my picture of the included breakfast - coffee runs out within an hour of opening.

I am trying to keep in mind that most people who are in the hotel likely live there and are not just visiting for the weekend like my bf and I were for our trip...but the upstairs unit was loud, woke us up at 4:30am on Saturday and 3am on Sunday due to loud footsteps that seemed to be going in circles. You could also hear their shower/toilet running. People seemed to run down the halls. The toilet in our unit seemed like it was not completely stable, when you sit down and then get up it would shift and bang into the wall. The sink had some sort of marker stains or something. Ceiling above our shower had obvious signs of water damage. The grab and go breakfast, while grateful to have it and again trying to remember a good amount of people live there and probably make their own food, it was kind of lackluster. The muffins were quite small, the coffee was very bland and gross honestly. But it was fine for just a small snack before I headed out. The surrounding area was good, had lots of food variety nearby.

Spacious rooms.

On a positive note, the hotel staff was pleasant, the beds were comfortable, and the location was good/quiet. However, the overall vibe was generally just sad. The rooms looked like a lot of corners had been cut when it came to repairs. For example, the room door didn’t fully close, and had an odd rubber pad around the doorframe as a fix of some sort. There were also a lot of dents in the door. The sink water was consistently grey. The bathroom was full of very obvious holes that had been patched over and painted with different colored paint. There was uneven and excessive grouting around the countertop (to hold it all in place?). The shower itself didn’t really function well (the faucet was very dated - and there wasn’t a good supply of hot water). The “free breakfast” was a couple of nutrigrain bars and muffins, and some oatmeal packs. Didn’t feel unsafe, but had a sense it was used mainly for transitional housing. I’m not generally picky when I travel, but I wouldn’t book here again.

A terrible experience and came close to leaving. The place needs extensive repairs, my shower did not work at all. I had to use the kitchen sink to wash my hair.

Quite good but some trouble with water pressure in shower...it worked but only a gentle spray. Very quiet upstairs where we were on the third floor. Kitchen was great. Bring dish detergent! Otherwise everything provided and we were not asked to return for sanitation. They did that job when we left. Overall quite good for low price. Dont count on the breakfadt for much. Just granola bar or muffin. Friendly, helpful staff.

Front desk staff would not allow checkout 24 hours early after an emergency necessitated our early departure.

Had a great Stay! One of the nicer Extended Stays I have stayed at. The rooms are not cramped like others I’ve been to. They were clean and everything was in working order. The staff were super friendly and very attentive. I especially liked Hawa at the front desk-she was very responsive when I needed a new key. I would stay here again the next time I pass through.

The staff was excellent. The room was functional and served its purpose as I was between cities and needed a studio apartment with Internet, a refrigerator, microwave, and sink. Perfect. If I am in need again, I will choose Extended Stay America.

The overall experience was good but few issues with service especially in regard to customer service was not good. I had to request service for house keeping for my room several times and sometime days before the service was done. Management need to train or retrain the staff on good practices in customer service. Mr Kush was not attentive to requests i made drugged his feet in most of whatever needed to be done. Ms Brianna was excellent , made feel good and enjoy our stay at the hotel. Was very attentive to our needs whenever called upon. Thank you Brianna!

No available. Wasn't notified until I arrived at hotel

Nice and friendly

This property at 201 Professional Dr. was old musty and had a strong smoke smell. Furniture was old and worn. Carpet stains, burn holes and smelly. Person at front desk was unprofessional. No apparent dress code. We booked for 3 nights, but only stayed 1 night. There is another new property at 205 Professional Dr. right next door. But, online they both appear to have the same address. Be sure to ask for the newer property. Im sure it must be better.

The staff was very friendly and went out of their way to accommodate my request for a room near an exit to facilitate our bringing our dog in and out. The facility is older. Cleaning especially of stairwells is poor. There were cigarette butts that were never swept. Behind the building people have thrown trash down an embankment and it is all about the grass areas. The room itself was clean, good size. There were absolutely no amenities that you’d expect for and extended stay suite like facility. No coffee maker, cups, mugs, utensils, coffee. I returned to the desk and was shown a table card that the clerk pulled from behind her desk that was entitled “complimentary items”. Apparently you must request them. I got a coffee maker, coffee, mugs and coffee. They have no milk or cream. Only non-dairy sweetened creamer. Breakfast is horrible. Self-retrieved from a tiny room near the check-in desk. Cold package muffins. We passed on that. The bed was ok. Not the most comfortable. People were smoking standing on the landing to the entrance doors. I reported it to the clerk as there is a designated smoking area. Didn’t seem to yield any change and the landing was littered with cigarette butts and the entrance to the stairwell constantly smelled of cigarette smoke. If I’m ever in the area and can’t find anyplace else I guess I would stay here. Note there is another building at 201 just in front of 205 (where we stayed). Same company etc. Much newer and nicer.

Friendly, easy parking.

Quite good but some trouble with water pressure in shower...it worked but only a gentle spray. Very quiet upstairs where we were on the third floor. Kitchen was great. Bring dish detergent! Otherwise everything provided and we were not asked to return for sanitation. They did that job when we left. Overall quite good for low price. Dont count on the breakfadt for much. Just granola bar or muffin. Friendly, helpful staff.

Great place to stay, very quiet area I rest like a baby

Nice and quiet place for stay and rest.

I am trying to keep in mind that most people who are in the hotel likely live there and are not just visiting for the weekend like my bf and I were for our trip...but the upstairs unit was loud, woke us up at 4:30am on Saturday and 3am on Sunday due to loud footsteps that seemed to be going in circles. You could also hear their shower/toilet running. People seemed to run down the halls. The toilet in our unit seemed like it was not completely stable, when you sit down and then get up it would shift and bang into the wall. The sink had some sort of marker stains or something. Ceiling above our shower had obvious signs of water damage. The grab and go breakfast, while grateful to have it and again trying to remember a good amount of people live there and probably make their own food, it was kind of lackluster. The muffins were quite small, the coffee was very bland and gross honestly. But it was fine for just a small snack before I headed out. The surrounding area was good, had lots of food variety nearby.

Tye property needs an upgrade and so are the furnitures. It smells bad and there are 2 different properties. Good forcone night. Also toilet paper is given out when you ask fir it as well as towels. Breakfast is grab and go. Close to walking and lots of food places.

This property at 201 Professional Dr. was old musty and had a strong smoke smell. Furniture was old and worn. Carpet stains, burn holes and smelly. Person at front desk was unprofessional. No apparent dress code. We booked for 3 nights, but only stayed 1 night. There is another new property at 205 Professional Dr. right next door. But, online they both appear to have the same address. Be sure to ask for the newer property. Im sure it must be better.

Location in the middle of office park. You can’t walk to anything. Hotel corridors are dirty. Lighting poor all over. Nutagrain is not a grab and go breakfast. No decaf coffee. Hallways smelled like marijuana and so did our room. For a non smoking hotel that is poor.

I was overcharged for the property. I had seen a quote for $95 per night but I just realize that I was not charged that amount. When I came to the location and stop at 201 Professional Drive the staff on the phone asked me whether it was 201 or 205. When I look at the text message I saw 205. When I got to 205 the front desk could not find my reservation. He had to look on my phone and called Travelocity. Not sure what transpired. He asked me what room I was renting I said bed with a pull out sofa or if you have two beds. When I got to the room I was so disappointed it was not what I had seen on the web. It came to me that there must have been a missed up with the location that was the reason he could not find the reservation. I also noted that the front desk area was shabby not how it looked on the Web. Please refund me a part of the money paid because it is not what I had requested. Thank you.

I chose this hotel as a halfway point for our trip. The area where the hotel is located is nice. The hotel room and hallways were extremely dated, dirty ahd smelled bad. The bed was uncomfortable. The grab and go breakfast was coffee and a Nutrigrain bar. We were very disappointed in our stay and do not recommend this hotel to anyone.

Friendly, easy parking.

Quite good but some trouble with water pressure in shower...it worked but only a gentle spray. Very quiet upstairs where we were on the third floor. Kitchen was great. Bring dish detergent! Otherwise everything provided and we were not asked to return for sanitation. They did that job when we left. Overall quite good for low price. Dont count on the breakfadt for much. Just granola bar or muffin. Friendly, helpful staff.

I stayed at 3 different hotels in the area at similar price points all in one week. This was run down, patched holes, smelled. The grab and go breakfast ran out and had no coffee!

BUYER BEWARE! This place is seriously rundown. - Wood laminate floor - no carpeting. - You have to ask for ALL kitchen appliances, including coffee maker, dishes, cups - EVERYTHING. - Housekeeping is $10 extra per service. - Free WIFI without internet - what is that??? - Not one extra pillow in the entire hotel! - Check out my picture of the included breakfast - coffee runs out within an hour of opening.

When we walked in the room it smelled like someone had slept in their clothes for an entire week. It reeked! The towels had black spots on them and the “grab and go” breakfast that was supposed to start at 6:30 am was absolutely nothing but warm coffee. It was a horrible place and we had rented 3 rooms! The other two rooms we just as unacceptable, as the tub was dirty and there was a sticky substance on the counters in the kitchenette. Seems it’s more of a shelter than a hotel

the only good thing about this reservation was the price. Not clean, and the breakfast was a coffee with a granola bars. For me it was a last minute reservation as I was driving back from the South to the North. Would I reserve again? answer is NO

I went to grab coffee at 9.50 (breakfast was supposed to be until 10) and there wasnt any there.

Location in the middle of office park. You can’t walk to anything. Hotel corridors are dirty. Lighting poor all over. Nutagrain is not a grab and go breakfast. No decaf coffee. Hallways smelled like marijuana and so did our room. For a non smoking hotel that is poor.

I chose this hotel as a halfway point for our trip. The area where the hotel is located is nice. The hotel room and hallways were extremely dated, dirty ahd smelled bad. The bed was uncomfortable. The grab and go breakfast was coffee and a Nutrigrain bar. We were very disappointed in our stay and do not recommend this hotel to anyone.

The staff was very friendly and went out of their way to accommodate my request for a room near an exit to facilitate our bringing our dog in and out. The facility is older. Cleaning especially of stairwells is poor. There were cigarette butts that were never swept. Behind the building people have thrown trash down an embankment and it is all about the grass areas. The room itself was clean, good size. There were absolutely no amenities that you’d expect for and extended stay suite like facility. No coffee maker, cups, mugs, utensils, coffee. I returned to the desk and was shown a table card that the clerk pulled from behind her desk that was entitled “complimentary items”. Apparently you must request them. I got a coffee maker, coffee, mugs and coffee. They have no milk or cream. Only non-dairy sweetened creamer. Breakfast is horrible. Self-retrieved from a tiny room near the check-in desk. Cold package muffins. We passed on that. The bed was ok. Not the most comfortable. People were smoking standing on the landing to the entrance doors. I reported it to the clerk as there is a designated smoking area. Didn’t seem to yield any change and the landing was littered with cigarette butts and the entrance to the stairwell constantly smelled of cigarette smoke. If I’m ever in the area and can’t find anyplace else I guess I would stay here. Note there is another building at 201 just in front of 205 (where we stayed). Same company etc. Much newer and nicer.

Smelled like weed, scratched furniture, stained ceilings, hair in tub, no hot water for the oatmeal breakfast

Quite good but some trouble with water pressure in shower...it worked but only a gentle spray. Very quiet upstairs where we were on the third floor. Kitchen was great. Bring dish detergent! Otherwise everything provided and we were not asked to return for sanitation. They did that job when we left. Overall quite good for low price. Dont count on the breakfadt for much. Just granola bar or muffin. Friendly, helpful staff.