Hyatt Place Toronto Airport

Limpieza, personal, servicio, todo muy bien

As I went to bed on my one night stay, I was thinking about what a wonderful review. I was going to give this hotel. At 10:30 PM I was reflecting on the Nespresso coffee maker, the good lighting in the bathroom, the comfortable bed, the lovely sitting area where I was able to work for a couple of hours and felt very at home and the electronic blinds were a very nice feature. All electrical outlets for charging devices worked well and I had a lovely sleep. The next morning, I enjoy a workout in the gym, which is very well equipped. This is when the entire experience went from five stars to maybe 2 1/2 stars. I went to take a shower and there were small dark hairs all over the tub and a used washcloth hanging on the shower curtain rod. Apparently this is where the cleaning ended because the rest of the room was immaculate. When I went downstairs for breakfast, I mentioned it to the front desk staff and they were gracious enough to comp my $11 breakfast. Upon my departure at 11 AM, as I exited the elevator, I was abruptly evacuated from the area by a manager, perhaps? There was a gathering, apparently their grand opening six months later. Conveniently coordinated to coincide exactly with the checkout time. This manager was pulling suitcases out of guests, hands and push pushing us into a corner where she thought we would be more “comfortable” waiting. She asked if I was checking out and pulled my room key from my hand. There’s more but I don’t have enough space

Airport Shuttle driver missed a pickup then proceeded to take cash from another 4 man party to pick up and drop off at a hotel that wasn't associated to his trip. My drop off was last. Not happy.

Room was very nice, spacious and clean. Airport shuttle was late for pickup from the airport. Leaving the hotel it was on time. Our check out experience was a little weird, we left for the airport at 5 am and the gentleman at the desk must have miss heard the room number and emailed the invoice for another room to my husband.

Breakfast was nice and staff attendant rooms modern