Ben Nevis Hotel & Leisure Club

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Let me start with the positives, as the negatives are a lot. Only and main positive is the staff at the reception and restaurant who is very welcoming and attentive. Esp. the breakfast staff is very welcoming, keeping an eye on all guests and their needs especially Aniko. All are good. We asked for mushrooms for breakfast and they arranged every time. We didn’t have lunch or dinner there, so can’t comment on the staff serving the same, if they are different. Now where this hotel miserably fails, 1. Small room, minimalist facilities for £220 per night. 2. Very bad Wifi signal. 3. TV free channels sometimes worked, sometimes didn’t. Netflix, etc. that runs on the internet did not work at all. 4. Double Bed was too small, may be enough for 2 young kids, but not for the adults. 6. Tiny bathroom to fit WC and shower with basin. 7. Hair dryer very basic, stops after few minutes of use. 8. Security issue - many rooms are long walk from main reception. Main door of the building for the rooms block area is always unlocked. 9. No peephole to room door. 10. No lift. People carried heavy bags over the stairs. This is definitely not a £220 per night room. They have leisure facilities but, 11. Very dirty lockers. 12. The keys of lockers have no wristbands. So, people had to leave their stuff in the lockers without locking them. 13. Shower taps are broken. 14. Steam room handle is broken. 15. Very basic breakfast for £14 per person. No bread variety. Not many things for vegan/vegetarian.

le séjour fut excellent, l'établissement est ancien mais globalement assez bien entretenu, les repas sont bons et le petit déjeuner copieux et divers. La piscine chauffée et le sauna ou le hammam ainsi que la salle de sport, sont très appréciables. On peu se rendre en ville à pied si on le souhaite (environ 700ml). Le personnel est agréable (un petit bémol pour le jeune homme à l'accueil, un peu froid et distant)

Our rooms were spacious and pleasant. Breakfast was excellent with large selection. The bar and reception area was very comfortable and with great wifi. Little or no wifi in the rooms. The pool and jacuzzi was very nice. Changing facilities and access to pool needs renovation. Staff extremely friendly. You can walk to city centre in 20 minutes. Overall, we will go there again.

I really liked this hotel. I was travelling alone and felt safe and comfortable. Really nice breakfast, parking was convenient. The best bit were the staff, I had a huge backpack, they saw me coming and opened a different door so I didn’t have to struggle through the rotating door. Really friendly and kind, answered my questions. Would book again.