Crowne Plaza Birmingham NEC by IHG

Paid 260 quid for a junior suite, dinner and breakfast. Arrived and checked in ok. Room was ok but it wasnt well kept. The desks and cupboard were warn and chipped. Bed was hard and my duvet was a single put in a king size duvet cover. Mini bar was empty and room poor for a 4 star hotel. I stayed at much better. Dinner wasnt great either. Caeser salad was old leaves and chicken tasted reheated in the microwave. When i complained all i got was I will tell the chef. Chips were a bit soggy and the gammon was chewy and not very hot. Drinks were ridiclously priced for an pint of guinness and j20 was 11 quid. Would be cheaper in London. Breakfast was ok, but hot food was mostly cold. Bacon and beans were stone cold as were the eggs. Sausages were hot though. Next time I will go to a premier inn.

Stayed here many times on business. Staff are always very helpful and hotel is close to everything.

Absolute joke of a hotel, I tried to change the date as I’ve been unwell (and yes I had insurance.) I was told they would get back to me, and they’ve done that two days after the trip and said, we’re sticking to the original booking, this was all done through hotels.com so won’t be using either every again!! This is the four attempt at submitting the review, clearly write anything negative and it's declined, declined, declined...

Lovely hotel, great location for the pulse arena. Friendly attentive staff and the breakfast was very nice .

Staff at reception were very helpful and friendly, and work long hours!