The Chester Grosvenor
214 US$
/ noche
Promedio para octubre
Precios para The Chester Grosvenor
Selecciona fechas para ver precios y disponibilidad
214 US$
/ noche
Promedio para octubre
Precios medios mensuales
En The Chester Grosvenor, los precios por noche son de 166 US$ de media en el mes más barato (enero) y de 231 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 166 US$ |
| febrero | 181 US$ |
| marzo | 188 US$ |
| abril | 191 US$ |
| mayo | 226 US$ |
| junio | 201 US$ |
| julio | 199 US$ |
| agosto | 202 US$ |
| septiembre | 209 US$ |
| octubre | 214 US$ |
| noviembre | 215 US$ |
| diciembre | 231 US$ |
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oct · 214 US$
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D
Más caro: diciembre (aprox. 231 US$)
Más barato: enero (aprox. 166 US$)
Acerca de esta propiedad
Aprovecha los prácticos servicios que se te ofrecen, como conexión a Internet wifi gratis, servicios de conserjería o servicio de celebración de bodas.
Servicios
Aprovecha los prácticos servicios que se te ofrecen, como conexión a Internet wifi gratis, servicios de conserjería o servicio de celebración de bodas.
Servicios empresariales
Tendrás un servicio de limusina o coche con chófer, check-in exprés y check-out exprés a tu disposición. Hay un aparcamiento sin asistencia (de pago) disponible.
Comida
Tienes un restaurante y una cafetería a tu disposición para comer algo, pero si lo prefieres, puedes llamar al servicio de habitaciones las 24 horas de este hotel. Qué mejor forma de acabar el día que con una bebida en el bar o lounge. Todos los días se ofrece un desayuno continental gratuito.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 80 habitaciones con decoraciones diferentes, equipadas con minibar y televisión LED. Mantén el contacto con los tuyos gracias a la la conexión wifi gratis. El baño privado con ducha y bañera combinadas está provisto de artículos de higiene personal de diseño y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.
Ubicación
Si decides alojarte en The Chester Grosvenor, disfrutarás de una magnífica ubicación en pleno centro de Chester, a solo diez minutos a pie de Chester City Walls y Chester Racecourse. Además, este hotel de lujo se encuentra a 4,9 km de Chester Zoo y a 11,5 km de Centro comercial de Cheshire Oaks Designer.
Qué hay cerca
The Rows of Chester(0.1 millas)
Eastgate Clock(0.1 millas)
Catredral de Chester(0.1 millas)
Chester Town Hall Square(0.2 millas)
Newgate(0.2 millas)
Chester Town Hall(0.2 millas)
Jardín botánico Chester Roman Gardens(0.2 millas)
Parque Grosvenor(0.3 millas)
Storyhouse(0.3 millas)
Roman Amphitheatre(0.3 millas)
Iglesia de San Juan Bautista(0.3 millas)
Chester Market(0.3 millas)
Grosvenor Museum(0.3 millas)
Chester City Walls(0.3 millas)
Old Dee Bridge(0.4 millas)
Chester (CEG-Hawarden)(5.2 millas)
Liverpool (LPL-John Lennon)(24.6 millas)
Aeropuerto de Manchester (MAN)(33.8 millas)
Aparcamiento
Restaurante
Habitaciones para no fumadores
Servicio de habitaciones
Servicio de tintorería
Servicio de limpieza
Ubicación
Eastgate Street, Eastgate, Chester (Inglaterra), Inglaterra, Reino Unido
The Rows of Chester (0.1 millas)
Eastgate Clock (0.1 millas)
Catredral de Chester (0.1 millas)
Chester Town Hall Square (0.2 millas)
Newgate (0.2 millas)
Chester Town Hall (0.2 millas)
Opciones de habitación
6
Habitación Deluxe
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Individuales
Capacidad: 2
269 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Habitación doble superior
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
11
1 Cama Doble Extragrande
Capacidad: 2
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Habitación clásica doble
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
269 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Habitación ejecutiva
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Individuales
Capacidad: 2
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Reseñas de los huéspedes sobre The Chester Grosvenor
8.9
Fabuloso
Basado en 3736 comentarios verificados
¿Quién se queda aquí?
Trabajo
5%
Pareja
68%
Familia
13%
Grupo
9%
Solo/a
1%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En The Chester Grosvenor, los viajeros elogian constantemente al personal, amable y profesional, y a la inmejorable ubicación céntrica. En cuanto a las habitaciones y los baños, los comentarios señalan espacios cómodos con encanto tradicional, pero con signos de desgaste, características anticuadas y problemas ocasionales de mantenimiento o temperatura.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En The Chester Grosvenor, los viajeros elogian constantemente al personal, amable y profesional, y a la inmejorable ubicación céntrica. En cuanto a las habitaciones y los baños, los comentarios señalan espacios cómodos con encanto tradicional, pero con signos de desgaste, características anticuadas y problemas ocasionales de mantenimiento o temperatura.
La limpieza suele ser buena, aunque algunos huéspedes informaron sobre alfombras manchadas, accesorios desgastados o fallos aislados en el servicio de limpieza. El estacionamiento a través del centro comercial adjunto es conveniente, las instalaciones de spa y termas reciben comentarios mixtos y cierres ocasionales, y aunque a muchos les gustó la experiencia gastronómica —especialmente en Arkle—, el servicio de desayuno puede ser lento y las opciones cocinadas suelen tener un coste adicional. Espere una estancia clásica y bien ubicada, con un servicio excepcional y algunos elementos anticuados.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
El estacionamiento es fácil a través del aparcamiento adyacente al centro comercial con acceso directo. Las instalaciones de spa y termas reciben comentarios mixtos, incluidas áreas anticuadas y cierres ocasionales, mientras que el bar es muy apreciado.
Reseñas de huéspedes relacionadas
10
Jeffrey
29 ene 2025
·
Se alojó 2 noches
Great location. Lovely hotel. Easy parking that’s reasonably priced. I loved the breakfast. Room service menu needs improvement. I would recommend it and revisit.
Great location. Lovely hotel. Easy parking that’s reasonably priced. I loved the breakfast. Room service menu needs improvement. I would recommend it and revisit.
10
Christine
19 nov 2025
·
Se alojó 1 noche
Breakfast was tasty but very slow to serve drinks, extra hot water. Parking easy, staff very friendly and polite. Room was spotless
Breakfast was tasty but very slow to serve drinks, extra hot water. Parking easy, staff very friendly and polite. Room was spotless
6
Zia
27 feb 2025
·
Se alojó 1 noche
Very nice hotel shame about the spa facilities being closed on the day we went
Very nice hotel shame about the spa facilities being closed on the day we went
8
Stacey
14 feb 2023
·
Se alojó 1 noche
Lovely hotel, very clean but slightly dated rooms. The brasserie was very nice for drinks. We had continental breakfast delivered to the room, it was not good at all, porridge was inedible, not enough milk for cereal, we had to call for more, minimal pastries also and no toast. The spa lacking. £20 per person to use what I can only describe as a sink disgusted as a foot spa, nothing more than a sauna, steam and salt room.
Lovely hotel, very clean but slightly dated rooms. The brasserie was very nice for drinks. We had continental breakfast delivered to the room, it was not good at all, porridge was inedible, not enough milk for cereal, we had to call for more, minimal pastries also and no toast. The spa lacking. £20 per person to use what I can only describe as a sink disgusted as a foot spa, nothing more than a sauna, steam and salt room.
6
Darren Paul
30 dic 2024
·
Se alojó 1 noche
I don’t expect to stay at a 5 star hotel in a junior suite and be expected to use the spa facilities which were average at best with one sauna not working
I don’t expect to stay at a 5 star hotel in a junior suite and be expected to use the spa facilities which were average at best with one sauna not working
10
Colleen
14 jul 2024
·
Se alojó 1 noche
Beautiful suite and amenities. Service is always second to none starting with the long time doormen. Bar is beautiful. Meal was first in class. A fave hotel for certain. Enjoyed high tea as well.
Beautiful suite and amenities. Service is always second to none starting with the long time doormen. Bar is beautiful. Meal was first in class. A fave hotel for certain. Enjoyed high tea as well.
10
Karen
11 nov 2025
·
Se alojó 1 noche
Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
6
Robert Ian
23 jul 2024
·
Se alojó 2 noches
Good location, excellent staff, dated bathroom, small bath, and spa not open during 2 of the 3 days we visited - this wasn't something we were made aware of upon booking!
Good location, excellent staff, dated bathroom, small bath, and spa not open during 2 of the 3 days we visited - this wasn't something we were made aware of upon booking!
6
Adam
20 ene 2025
·
Se alojó 1 noche
Bar, restaurant and other facilities closed due to a function on that evening, received a phone call the day before my reservation informing me of this, however; wouldn’t give a refund because that is their policy. Reason I booked in the first place was to use these facilities, if I’d have known prior to booking, I would have chose a different location.
Bar, restaurant and other facilities closed due to a function on that evening, received a phone call the day before my reservation informing me of this, however; wouldn’t give a refund because that is their policy. Reason I booked in the first place was to use these facilities, if I’d have known prior to booking, I would have chose a different location.
10
Rich
23 ago 2025
·
Se alojó 2 noches
Really good hotel right in the heart of downtown chester. Convenient parking garage to get right into the hotel. We had an issue with the AC in our room and got sent to a suite which didnt suck! Very attentitive and helpful staff
Really good hotel right in the heart of downtown chester. Convenient parking garage to get right into the hotel. We had an issue with the AC in our room and got sent to a suite which didnt suck! Very attentitive and helpful staff
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encontraron las habitaciones y las áreas comunes muy limpias o impecables, pero varios señalaron alfombras manchadas, accesorios desgastados o fallos en el servicio de limpieza.
Reseñas de huéspedes relacionadas
10
Christine
19 nov 2025
·
Se alojó 1 noche
Breakfast was tasty but very slow to serve drinks, extra hot water. Parking easy, staff very friendly and polite. Room was spotless
Breakfast was tasty but very slow to serve drinks, extra hot water. Parking easy, staff very friendly and polite. Room was spotless
6
Ron
29 ago 2025
·
Se alojó 2 noches
4 wall and flat roof view from room window, if had known this i won't of booked this hotel,specially the mount CHARGED for it not worth money. Ac air vents in room not been cleaned in along time, fluff and dirt. Water leak from side of bath when showering. Plus room fridge had to be replaced as wasn't cold only hot temp.
4 wall and flat roof view from room window, if had known this i won't of booked this hotel,specially the mount CHARGED for it not worth money. Ac air vents in room not been cleaned in along time, fluff and dirt. Water leak from side of bath when showering. Plus room fridge had to be replaced as wasn't cold only hot temp.
6
Dawn
3 ago 2025
·
Se alojó 1 noche
This is a very grand hotel. It looks amazing when you first arrive. However it’s not worth the high price to stay there. Upon looking closer it’s in serious need of an upgrade. The wallpaper and carpets are heavily stained throughout the hotel. Our room (338) was very dark, with a lack of lights and electric plug sockets. The bathroom was dirty. The grime on the bathroom door and round skirting boards was unpleasant. The shower over the bath was dangerous to use, it need some type of slip mat. The positives.. the location. You can’t get any more central than this. The beds are very comfy. Would I stay again, unfortunately not. I think £450 for two rooms for one night in a sub standard hotel is excessive and there are probably nicer places to stay.
This is a very grand hotel. It looks amazing when you first arrive. However it’s not worth the high price to stay there. Upon looking closer it’s in serious need of an upgrade. The wallpaper and carpets are heavily stained throughout the hotel. Our room (338) was very dark, with a lack of lights and electric plug sockets. The bathroom was dirty. The grime on the bathroom door and round skirting boards was unpleasant. The shower over the bath was dangerous to use, it need some type of slip mat. The positives.. the location. You can’t get any more central than this. The beds are very comfy. Would I stay again, unfortunately not. I think £450 for two rooms for one night in a sub standard hotel is excessive and there are probably nicer places to stay.
4
Helen
26 oct 2025
·
Se alojó 1 noche
The room we were first allocated was terrible the bed so old dipped in the middle Frayed curtains Stained carpets furniture chipped bathroom tired enamel peeling off bath so moved to another similar room no views either Then moved to another a suite slightly better but dated and tired definitely not 5 star as stated The only saving grace was the Arkle restaurant which was excellent service excellent and food to die for amazing
The room we were first allocated was terrible the bed so old dipped in the middle Frayed curtains Stained carpets furniture chipped bathroom tired enamel peeling off bath so moved to another similar room no views either Then moved to another a suite slightly better but dated and tired definitely not 5 star as stated The only saving grace was the Arkle restaurant which was excellent service excellent and food to die for amazing
10
Philip lloyd
25 sept 2025
·
Se alojó 4 noches
It was spotless.
It was spotless.
10
K
5 ene 2024
·
Se alojó 2 noches
Excellent location. The staff couldn’t do enough for you. The whole place was spotless. Room spacious. Had a wonderful two day stay.
Excellent location. The staff couldn’t do enough for you. The whole place was spotless. Room spacious. Had a wonderful two day stay.
10
roger
23 jun 2025
·
Se alojó 1 noche
Lovely immaculate hotel with excellent staff
Lovely immaculate hotel with excellent staff
4
Jayne
28 may 2023
·
Se alojó 1 noche
Wonderful door staff, courteous and friendly but completely underwhelmed by my stay. My room was very tired (much like me after my stay) and not to the standard of comfort I expected. I didn’t sleep well at all due to the mini earthquakes every time someone’s door banged closed. The mattress was clearly badly worn and was uneven, causing backache. The standard of cleanliness wasn’t great, there was a hair in the bath and behind the door hadn’t been cleaned. I noticed similar issues in public areas near the lifts (third floor). Breakfast is continental (I don’t recall this being stated on my booking) and milk in the room has to be requested). When showed to my table in the Brasserie I was told where I couldn’t sit and the table hadn’t been cleaned (cup mark). Received drinks after 10 minutes by which time my breakfast had arrived). When I questioned I was informed they’re made behind the bar. I reported my issues to Reception on my departure, suitable but insincere apology provided (surprised expression) and note placed on my account should I wish to stay in future. I was held partially responsible as I requested a ‘quiet’ room (which are apparently the ones not refurbished). Suffice to say I won’t be returning. I didn’t pay the cheapest rate I’ve seen so expected so much more. Not a 5* hotel.
Wonderful door staff, courteous and friendly but completely underwhelmed by my stay. My room was very tired (much like me after my stay) and not to the standard of comfort I expected. I didn’t sleep well at all due to the mini earthquakes every time someone’s door banged closed. The mattress was clearly badly worn and was uneven, causing backache. The standard of cleanliness wasn’t great, there was a hair in the bath and behind the door hadn’t been cleaned. I noticed similar issues in public areas near the lifts (third floor). Breakfast is continental (I don’t recall this being stated on my booking) and milk in the room has to be requested). When showed to my table in the Brasserie I was told where I couldn’t sit and the table hadn’t been cleaned (cup mark). Received drinks after 10 minutes by which time my breakfast had arrived). When I questioned I was informed they’re made behind the bar. I reported my issues to Reception on my departure, suitable but insincere apology provided (surprised expression) and note placed on my account should I wish to stay in future. I was held partially responsible as I requested a ‘quiet’ room (which are apparently the ones not refurbished). Suffice to say I won’t be returning. I didn’t pay the cheapest rate I’ve seen so expected so much more. Not a 5* hotel.
8
Joshua
28 dic 2023
·
Se alojó 2 noches
The main hotel, bars, restaurants and communal areas were lovely. However for what is a five star hotel the room we had was a deluxe room and just felt very tired. The ventilation intake in the reception area was coming away from the ceiling, some of the doors and skirting boards had chip marks on them. There was some pastas left on the floor behind the hall way door that was missed from the previous guest. Also the bath looked as though it had been painted at some point and there were several areas on the bath where, what looked like paint, had come away exposing the original colour underneath. Other than that all of the staff were very welcoming and very friendly and couldn’t do enough for us and all the other areas of the hotel were very nice
The main hotel, bars, restaurants and communal areas were lovely. However for what is a five star hotel the room we had was a deluxe room and just felt very tired. The ventilation intake in the reception area was coming away from the ceiling, some of the doors and skirting boards had chip marks on them. There was some pastas left on the floor behind the hall way door that was missed from the previous guest. Also the bath looked as though it had been painted at some point and there were several areas on the bath where, what looked like paint, had come away exposing the original colour underneath. Other than that all of the staff were very welcoming and very friendly and couldn’t do enough for us and all the other areas of the hotel were very nice
10
Hugh
26 jul 2024
·
Se alojó 1 noche
The Chester Grosvenor is an extremely comfortable and conveniently situated hotel right in the centre of the city. The staff members we met were all pleasant and helpful, our room and bathroom were spotlessly clean, as well as being attractive. We would certainly choose to stay at the Grosvenor again, should we be returning to Chester.
The Chester Grosvenor is an extremely comfortable and conveniently situated hotel right in the centre of the city. The staff members we met were all pleasant and helpful, our room and bathroom were spotlessly clean, as well as being attractive. We would certainly choose to stay at the Grosvenor again, should we be returning to Chester.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser espaciosas y cómodas con una decoración clásica, pero muchos señalan un estilo anticuado y baños con duchas sobre bañeras. Algunos informan sobre ruidos del aire acondicionado o de la calle, problemas de control de temperatura y vistas ocasionalmente pobres.
Reseñas de huéspedes relacionadas
10
Adrian
22 feb 2025
·
Se alojó 1 noche
Very nice decor, lovely staff, but the aur condition from the room next doir kept me awake for a long time , i low droning nosie. ( we didnt have our air con on)
Very nice decor, lovely staff, but the aur condition from the room next doir kept me awake for a long time , i low droning nosie. ( we didnt have our air con on)
10
Sarah
25 abr 2025
·
Se alojó 2 noches
Great hotel for a city stay. Attentive staff, quiet and comfortable rooms & great location for all the sites of Chester.
Great hotel for a city stay. Attentive staff, quiet and comfortable rooms & great location for all the sites of Chester.
10
Devon
25 abr 2024
·
Se alojó 1 noche
Luxurious stay with an amazing central location for those happy to walk around the city center. Absolutely top notch service, everyone was friendly and helpful. Delightful cocktails and food from La Brasserie. My only gripes are the shower enclosure wasn’t long enough so water got everywhere and flooded the bathroom on multiple occasions - and the pillows, as is standard in luxury hotels it would seem, provide almost no support and are all fluff. Had to supplement with decorative cushions so I didn’t feel I was lying completely flat. They could do with some renovation - though spotless, the interior in part felt a bit dated and musty but that’s a very very minor detail here tbh. Overall I’d say 9/10 and would 1000% sty here again. Had a great experience
Luxurious stay with an amazing central location for those happy to walk around the city center. Absolutely top notch service, everyone was friendly and helpful. Delightful cocktails and food from La Brasserie. My only gripes are the shower enclosure wasn’t long enough so water got everywhere and flooded the bathroom on multiple occasions - and the pillows, as is standard in luxury hotels it would seem, provide almost no support and are all fluff. Had to supplement with decorative cushions so I didn’t feel I was lying completely flat. They could do with some renovation - though spotless, the interior in part felt a bit dated and musty but that’s a very very minor detail here tbh. Overall I’d say 9/10 and would 1000% sty here again. Had a great experience
8
Karyn
3 jul 2024
·
Se alojó 1 noche
Really close to the centre of town. Like many large hotels it is a long walk to your room. We had a lovely view of a car park.
Really close to the centre of town. Like many large hotels it is a long walk to your room. We had a lovely view of a car park.
10
Karen
11 nov 2025
·
Se alojó 1 noche
Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
10
alfred
30 abr 2024
·
Se alojó 1 noche
disappointed that couldn't open windows in room - which was too hot 24.5* and unable to reduce it. also looking thru' window an unsightly towel was lying on the roof; should have been removed.
disappointed that couldn't open windows in room - which was too hot 24.5* and unable to reduce it. also looking thru' window an unsightly towel was lying on the roof; should have been removed.
8
Hazel
15 feb 2025
·
Se alojó 1 noche
The windows in the room overlooked a corrugated roof, not the best view, which is maybe why the outer window panes where filthy as it may have been difficult to clean them. The bathroom sink taps seemed a little loose.
The windows in the room overlooked a corrugated roof, not the best view, which is maybe why the outer window panes where filthy as it may have been difficult to clean them. The bathroom sink taps seemed a little loose.
6
Kevin
30 jul 2025
·
Se alojó 2 noches
The rooms are desperately in need of updating and tha aircond
The rooms are desperately in need of updating and tha aircond
6
Kirsty
23 mar 2025
·
Se alojó 1 noche
We stayed here because we needed a centrally located hotel, and you can’t knock the location. However, the rooms are not soundproofed so the noise from bars and clubs around the hotel are very prevalent. The cost of the hotel was so far out of line with what the experience was. The staff in reception and the restaurant were fab, 10/10. But the room was average, the breakfast was also average - even the upgrade for cooked options was expensive when you saw what was actually served. The room had some Elemis items in which was a nice touch, but there was no hand wash. And when ordering a bacon sandwich on room service, for £10 I thought it was pretty poor and could have got better quality bread if I’d gone to a supermarket. Overall if location is your key, this is great but you will absolutely pay for it. We paid £275 and it should have been at least £100 cheaper for the experience we had.
We stayed here because we needed a centrally located hotel, and you can’t knock the location. However, the rooms are not soundproofed so the noise from bars and clubs around the hotel are very prevalent. The cost of the hotel was so far out of line with what the experience was. The staff in reception and the restaurant were fab, 10/10. But the room was average, the breakfast was also average - even the upgrade for cooked options was expensive when you saw what was actually served. The room had some Elemis items in which was a nice touch, but there was no hand wash. And when ordering a bacon sandwich on room service, for £10 I thought it was pretty poor and could have got better quality bread if I’d gone to a supermarket. Overall if location is your key, this is great but you will absolutely pay for it. We paid £275 and it should have been at least £100 cheaper for the experience we had.
10
chris
5 oct 2025
·
Se alojó 1 noche
Lovely hotel, lovely suite, friendly staff. Room was clean, room 402. Very spacious, but temperature was a little difficult to regulate. Bathroom also very cold, but it was a lovely room and we would most definitely stay agan.
Lovely hotel, lovely suite, friendly staff. Room was clean, room 402. Very spacious, but temperature was a little difficult to regulate. Bathroom also very cold, but it was a lovely room and we would most definitely stay agan.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es ampliamente elogiado por ser amable, profesional y atento en todo el hotel. Algunos huéspedes experimentaron un servicio de desayuno lento, errores en la factura o en la reserva, e interacciones inconsistentes en la recepción.
Reseñas de huéspedes relacionadas
4
Andrew
6 ene 2025
·
Se alojó 1 noche
The hotel room was excellent and the location very good. The issue I had was on checking out. We were charged for drinks in La Brasserie from the night before. We didn't visit La Brasserie and dined out in a local restaurant before returning to the room. We explained this to the receptionist and the items were removed. On returning home I received an email from the hotel requesting payments for the drinks, as another room stated we agreed to split the charge? We travelled on our own. I had to ring the hotel to explain a second time that we dined out and I had the credit card details (time, date and venue) to prove this. It looks like this hotel is a place were anybody can put a false room number down to avoid paying, with no checks in place. First time I've encountered this with a hotel. I didn't think it would be from the Grosvenor in Chester.
The hotel room was excellent and the location very good. The issue I had was on checking out. We were charged for drinks in La Brasserie from the night before. We didn't visit La Brasserie and dined out in a local restaurant before returning to the room. We explained this to the receptionist and the items were removed. On returning home I received an email from the hotel requesting payments for the drinks, as another room stated we agreed to split the charge? We travelled on our own. I had to ring the hotel to explain a second time that we dined out and I had the credit card details (time, date and venue) to prove this. It looks like this hotel is a place were anybody can put a false room number down to avoid paying, with no checks in place. First time I've encountered this with a hotel. I didn't think it would be from the Grosvenor in Chester.
6
Kim
9 abr 2024
·
Se alojó 3 noches
Very average service… the whole stay fell massively short of expectations unfortunately. The room was either too hot or too cold, the unit very loud and couldn’t be switched off. No attention was paid to the “do not disturb” on 3 consecutive days. There was an incident at the hotel which caused great disturbance very late at night but there was zero recognition, acknowledgement or apology!
Very average service… the whole stay fell massively short of expectations unfortunately. The room was either too hot or too cold, the unit very loud and couldn’t be switched off. No attention was paid to the “do not disturb” on 3 consecutive days. There was an incident at the hotel which caused great disturbance very late at night but there was zero recognition, acknowledgement or apology!
10
Elisabeth
31 ago 2024
·
Se alojó 1 noche
Fabulous hotel, service was absolutely top notch. Reception staff so welcoming and friendly.
Fabulous hotel, service was absolutely top notch. Reception staff so welcoming and friendly.
8
Peter
13 jul 2025
·
Se alojó 6 noches
This hotel is in a great location however the hotel needs maintenance. The rooms need to be updated and the staff is in need of training. The service is subpar in comparison to other high end hotels.
This hotel is in a great location however the hotel needs maintenance. The rooms need to be updated and the staff is in need of training. The service is subpar in comparison to other high end hotels.
10
Christine
19 nov 2025
·
Se alojó 1 noche
Staff were lovely. So helpful nothing to much trouble. The hotel is beautiful. Would definitely come back. 😍
Staff were lovely. So helpful nothing to much trouble. The hotel is beautiful. Would definitely come back. 😍
10
Carl
4 abr 2025
·
Se alojó 1 noche
Superb service from the moment we arrived at the front door to the moment we left. A very classy operation!
Superb service from the moment we arrived at the front door to the moment we left. A very classy operation!
10
Stuart
30 nov 2025
·
Se alojó 1 noche
All staff from reception, restaurant to concierge were so polite .
All staff from reception, restaurant to concierge were so polite .
6
Michael
16 feb 2024
·
Se alojó 3 noches
With 5-star hotels there's an expectation of quality and attention to detail or, where things do go awry, they are sorted quickly, efficiently, and not repeated, This hotel fell way short of the mark on all of these criteria on our three-night mid-week break. Where expectations were not met: 1) Disposition of the front-desk staff. Morose and unwelcoming - it wouldn't hurt them to crack a smile or say "good morning"; 2) Our room keys stopped working on two consecutive days. Apparently they'd been set up incorrectly on check-in. Once was a mistake. Twice was inept; 3) We had to ask for milk, tea-bags, water to be replenished - not done as part of room servicing; 4) We had to ask, at 3pm, for our room to be serviced; 5) We were billed for the continental breakfast despite inclusion in the room rate. It was deducted from the final bill but shouldn’t have been on there anyhow - told it's a "system thing". 6) For a much-advertised mid-week break why is the spa routinely closed on two weekdays. Where expectations were met or exceeded: 7) Exceptional door and restaurant staff - friendly, attentive, and welcoming. Perhaps they could train the front-desk staff. 8) Location - great for city sight-seeing; 9) Quality of continental breakfast; 10) Most of the spa facilities A school report might shorten this to "must try harder" or "careless, could do better" or. Or both. As it stands, the Grosvenor doesn't deserve 5 stars, either in a review or as a hotel.
With 5-star hotels there's an expectation of quality and attention to detail or, where things do go awry, they are sorted quickly, efficiently, and not repeated, This hotel fell way short of the mark on all of these criteria on our three-night mid-week break. Where expectations were not met: 1) Disposition of the front-desk staff. Morose and unwelcoming - it wouldn't hurt them to crack a smile or say "good morning"; 2) Our room keys stopped working on two consecutive days. Apparently they'd been set up incorrectly on check-in. Once was a mistake. Twice was inept; 3) We had to ask for milk, tea-bags, water to be replenished - not done as part of room servicing; 4) We had to ask, at 3pm, for our room to be serviced; 5) We were billed for the continental breakfast despite inclusion in the room rate. It was deducted from the final bill but shouldn’t have been on there anyhow - told it's a "system thing". 6) For a much-advertised mid-week break why is the spa routinely closed on two weekdays. Where expectations were met or exceeded: 7) Exceptional door and restaurant staff - friendly, attentive, and welcoming. Perhaps they could train the front-desk staff. 8) Location - great for city sight-seeing; 9) Quality of continental breakfast; 10) Most of the spa facilities A school report might shorten this to "must try harder" or "careless, could do better" or. Or both. As it stands, the Grosvenor doesn't deserve 5 stars, either in a review or as a hotel.
10
Gordon
11 jun 2025
·
Se alojó 5 noches
Another fantastic stay at the Chester Grosvener Hotel. From the friendly and welcoming people at the reception through to the wonderful breakfast staff and the always helpful housekeeping staff, this was a 5 star experience.
Another fantastic stay at the Chester Grosvener Hotel. From the friendly and welcoming people at the reception through to the wonderful breakfast staff and the always helpful housekeeping staff, this was a 5 star experience.
6
John
4 sept 2024
·
Se alojó 1 noche
Well situated although difficult to drive to unless you’ve booked a concierge service to drive through bollards to get to front of hotel then park your car in a multi storey for you. Room comfortable but on arrival no soap to wash hands and toilet handle didn’t work. Bar in evening for a late drink comfortable and staff attentive. However, breakfast was a shambles it took an hour and a half to serve yoghurt and fruit, cooked English breakfast and coffee. Our order was lost, toast had to be ordered three times before it arrives, cooked food arrived late so toast & coffee stone cold had to be reordered. Quite stressful almost having to beg staff to get our breakfast items. This despite the fact the restaurant was only half full and seemingly with plenty of staff. Not what we were used to in previous visits. The hotel gave the impression of being rather down at heel and scruffy, staff trying but not very focused and the doorman/concierge actually turned his back to the entrance doors despite seeing us getting out of our taxi. I met the Customer Relations Manager before leaving to express my sadness and disappointment with our experience this time. She listened carefully, was charming and apologised, didn’t charge us for breakfast and gave us her card so she could make sure our next visit was better.
Well situated although difficult to drive to unless you’ve booked a concierge service to drive through bollards to get to front of hotel then park your car in a multi storey for you. Room comfortable but on arrival no soap to wash hands and toilet handle didn’t work. Bar in evening for a late drink comfortable and staff attentive. However, breakfast was a shambles it took an hour and a half to serve yoghurt and fruit, cooked English breakfast and coffee. Our order was lost, toast had to be ordered three times before it arrives, cooked food arrived late so toast & coffee stone cold had to be reordered. Quite stressful almost having to beg staff to get our breakfast items. This despite the fact the restaurant was only half full and seemingly with plenty of staff. Not what we were used to in previous visits. The hotel gave the impression of being rather down at heel and scruffy, staff trying but not very focused and the doorman/concierge actually turned his back to the entrance doors despite seeing us getting out of our taxi. I met the Customer Relations Manager before leaving to express my sadness and disappointment with our experience this time. She listened carefully, was charming and apologised, didn’t charge us for breakfast and gave us her card so she could make sure our next visit was better.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Excepcionalmente céntrico para ir caminando a los lugares de interés y tiendas de Chester, con acceso conveniente desde el aparcamiento cercano. Algunos huéspedes informaron sobre ruidos de la calle o encontraron complicado conducir hasta la entrada.
Reseñas de huéspedes relacionadas
10
Jeffrey
29 ene 2025
·
Se alojó 2 noches
Great location. Lovely hotel. Easy parking that’s reasonably priced. I loved the breakfast. Room service menu needs improvement. I would recommend it and revisit.
Great location. Lovely hotel. Easy parking that’s reasonably priced. I loved the breakfast. Room service menu needs improvement. I would recommend it and revisit.
10
Rabaab
6 ago 2025
·
Se alojó 3 noches
Great hotel , very central to Chester city centre plus very easy to get to Chester racecourse
Great hotel , very central to Chester city centre plus very easy to get to Chester racecourse
10
Andrew
1 nov 2024
·
Se alojó 1 noche
Hard to find and park needs explanation on how to park
Hard to find and park needs explanation on how to park
10
Sally
16 oct 2024
·
Se alojó 1 noche
Great location.
Great location.
8
Karyn
3 jul 2024
·
Se alojó 1 noche
Really close to the centre of town. Like many large hotels it is a long walk to your room. We had a lovely view of a car park.
Really close to the centre of town. Like many large hotels it is a long walk to your room. We had a lovely view of a car park.
8
Andy
25 sept 2024
·
Se alojó 2 noches
As the property was right in the centre of Chester, everything was within easy walking distance. The staff were friendly and polite, and resolved some minor issues with our room quickly and efficiently. We had an "executive" room, which was well worth the extra money, being a lot larger than standard, with a sofa and 2 chairs in the seating area. Parking was very easy, being in the attached multi storey shopping centre carpark (£10 for 24 hrs), accessing directly into the hotel. As there was quite a bit of rain about in our visit, the covered upper walkways that the main streets in Chester have proved a god send, as these are accessed directly from the hotel, so saved us getting wet whilst still walking around the town. All in all, the hotel fitted our brief perfectly, not being "too posh" so would recommend staying there to anyone
As the property was right in the centre of Chester, everything was within easy walking distance. The staff were friendly and polite, and resolved some minor issues with our room quickly and efficiently. We had an "executive" room, which was well worth the extra money, being a lot larger than standard, with a sofa and 2 chairs in the seating area. Parking was very easy, being in the attached multi storey shopping centre carpark (£10 for 24 hrs), accessing directly into the hotel. As there was quite a bit of rain about in our visit, the covered upper walkways that the main streets in Chester have proved a god send, as these are accessed directly from the hotel, so saved us getting wet whilst still walking around the town. All in all, the hotel fitted our brief perfectly, not being "too posh" so would recommend staying there to anyone
10
Neil
17 jun 2025
·
Se alojó 1 noche
Pretty much faultless. A traditional, exceptionally well staffed, hotel right in the heart of the city.
Pretty much faultless. A traditional, exceptionally well staffed, hotel right in the heart of the city.
10
Nicholas
7 ago 2025
·
Se alojó 3 noches
Excellent hotel right in the heart of Chester.
Excellent hotel right in the heart of Chester.
10
Annette
28 jul 2025
·
Se alojó 1 noche
Great central hotel.
Great central hotel.
10
Philip
8 oct 2023
·
Se alojó 1 noche
This really is a lovely hotel. The staff cannot do enough for you. The car park access is easy and you are in reception in less than 2 minutes. We stayed on a Friday night and were disturbed by the late night revellers in the street. But this is not the fault of the hotel.
This really is a lovely hotel. The staff cannot do enough for you. The car park access is easy and you are in reception in less than 2 minutes. We stayed on a Friday night and were disturbed by the late night revellers in the street. But this is not the fault of the hotel.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Arkle se destaca con frecuencia por sus comidas excepcionales, y a muchos les gustó la Brasserie y el té de la tarde. La calidad del desayuno es generalmente buena, pero el servicio puede ser lento y las opciones cocinadas suelen tener un coste adicional; a algunos les parecieron altos los precios.
Reseñas de huéspedes relacionadas
10
Gordon
11 abr 2025
·
Se alojó 6 noches
Another wonderful stay at the Grosvenor. Very helpful staff throughout our visit. Sublime Suite. Fantastic breakfast and the most delicious meal in the Arkle restaurant.
Another wonderful stay at the Grosvenor. Very helpful staff throughout our visit. Sublime Suite. Fantastic breakfast and the most delicious meal in the Arkle restaurant.
10
Kathleen
1 may 2025
·
Se alojó 2 noches
A bit slow in the breakfast restaurant and hadn’t said you had to pay for full breakfast It’s only continental breakfast
A bit slow in the breakfast restaurant and hadn’t said you had to pay for full breakfast It’s only continental breakfast
10
Shirley
29 mar 2025
·
Se alojó 1 noche
Can not fault this hotel at all. The staff are very helpful and friendly. As for the food in Arkle what can I say OMG it was the best experience as not only delicious food and wine pairings but it was a three hour theatrical event.
Can not fault this hotel at all. The staff are very helpful and friendly. As for the food in Arkle what can I say OMG it was the best experience as not only delicious food and wine pairings but it was a three hour theatrical event.
10
Gordon
30 ago 2025
·
Se alojó 6 noches
Another great stay at the Chester Grosvener. Very friendly and helpful staff throughout our visit. Sublime Suite. Wonderful breakfast and an unforgettable meal in Arkle restaurant.
Another great stay at the Chester Grosvener. Very friendly and helpful staff throughout our visit. Sublime Suite. Wonderful breakfast and an unforgettable meal in Arkle restaurant.
10
Bryan
30 jul 2024
·
Se alojó 2 noches
Great 2 night stay at this hotel. Started with a complementary upgrade to a deluxe room. Great size - clean and fresh while maintaining the classic period looks and feel. Breakfast was excellent (I recommend the kippers). Staff all attentive and pleasant - nothing too much for them. We had dinner at the bistro, and while it was very nice, it was pretty pricey for what it was. Especially as there are plenty of excellent restaurants around town providing the same quality of food at a fraction of the price. This was the only negative of our stay. The hotel is positioned in the centre of the old city. A prime location to see the bulk of what Chester has to offer. One thing we liked was that we were never far away and could pop in for a 10/20 minute rest when required. I'd certainly recommend spending the little bit extra for what this hotel offers. We hope to be back soon. First class.
Great 2 night stay at this hotel. Started with a complementary upgrade to a deluxe room. Great size - clean and fresh while maintaining the classic period looks and feel. Breakfast was excellent (I recommend the kippers). Staff all attentive and pleasant - nothing too much for them. We had dinner at the bistro, and while it was very nice, it was pretty pricey for what it was. Especially as there are plenty of excellent restaurants around town providing the same quality of food at a fraction of the price. This was the only negative of our stay. The hotel is positioned in the centre of the old city. A prime location to see the bulk of what Chester has to offer. One thing we liked was that we were never far away and could pop in for a 10/20 minute rest when required. I'd certainly recommend spending the little bit extra for what this hotel offers. We hope to be back soon. First class.
10
Gary
3 abr 2024
·
Se alojó 1 noche
Excellent The food in brasserie was exceptional the service was a bit slow.
Excellent The food in brasserie was exceptional the service was a bit slow.
6
David
1 ago 2025
·
Se alojó 1 noche
Convenient location for Chester city centre. Continental breakfast was poor
Convenient location for Chester city centre. Continental breakfast was poor
10
DAWN
18 sept 2025
·
Se alojó 2 noches
Lovely comfortable room excellent breakfast and dinner. I have put 4 stars for service because the serving of breakfast was a little slow even on one quieter morning. However the staff were excellent in their delivery and friendliness
Lovely comfortable room excellent breakfast and dinner. I have put 4 stars for service because the serving of breakfast was a little slow even on one quieter morning. However the staff were excellent in their delivery and friendliness
10
Howard
31 oct 2023
·
Se alojó 2 noches
Chester Grosvenor is a truly 5-star luxury hotel property. The exceptional level of service and hospitality are of the highest level and expectation for a hotel of this caliber. The restaurants and bars are also exceptional. The Brasserie was a lovely place for a fine dinner and Arkle, in particular, one of the most exquisitely rpepared and curated tasting menus with wine pairings I have had the pleasure of experiencing (being an experienced world traveler). The Arkle Sommelier, Boris, was exceptional. I recommend Chester Grosvenor, which is so conveniently in the center of ancient Chester, with the highest confidence.
Chester Grosvenor is a truly 5-star luxury hotel property. The exceptional level of service and hospitality are of the highest level and expectation for a hotel of this caliber. The restaurants and bars are also exceptional. The Brasserie was a lovely place for a fine dinner and Arkle, in particular, one of the most exquisitely rpepared and curated tasting menus with wine pairings I have had the pleasure of experiencing (being an experienced world traveler). The Arkle Sommelier, Boris, was exceptional. I recommend Chester Grosvenor, which is so conveniently in the center of ancient Chester, with the highest confidence.
8
Caroline
7 ago 2024
·
Se alojó 1 noche
Stunning hotel with very friendly staff who were always professional. A great stay and lovely facilities- the only issue was the breakfast which for a 5* hotel is limited and I am not happy having to pay extra for a hot breakfast- in my opinion it should be standard at this level of hotel. Otherwise the perfect stay. Special mention to the doorman who seems to be a bit of a legend in Chester and is incredibly welcoming and friendly to all passers by.
Stunning hotel with very friendly staff who were always professional. A great stay and lovely facilities- the only issue was the breakfast which for a 5* hotel is limited and I am not happy having to pay extra for a hot breakfast- in my opinion it should be standard at this level of hotel. Otherwise the perfect stay. Special mention to the doorman who seems to be a bit of a legend in Chester and is incredibly welcoming and friendly to all passers by.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Jane Louise
13 mar 2023
·
Se alojó 3 noches
My sister and I had the most amazing time at the Grosvenor. The staff are super friendly and helpful, nothing was too much trouble. Huge comfortable bed and fabulous room. Our spa and afternoon tea experience was incredible. Special thanks to Sylvine who went out of her way to make our stay perfect and to Terri for the wonderful spa treatments. We'll definitely be visiting again asap.
My sister and I had the most amazing time at the Grosvenor. The staff are super friendly and helpful, nothing was too much trouble. Huge comfortable bed and fabulous room. Our spa and afternoon tea experience was incredible. Special thanks to Sylvine who went out of her way to make our stay perfect and to Terri for the wonderful spa treatments. We'll definitely be visiting again asap.
10
Steve
10 mar 2023
·
Se alojó 1 noche
Excellent service and an excellent stay.
Excellent service and an excellent stay.
10
John
7 mar 2023
·
Se alojó 1 noche
A truly excellent 5 star stay. Superb service and room. Continental breakfast was fabulous. Small criticism re soup and not clearly stating what the soup of the day was, not to my wife’s tastes I’m afraid.
A truly excellent 5 star stay. Superb service and room. Continental breakfast was fabulous. Small criticism re soup and not clearly stating what the soup of the day was, not to my wife’s tastes I’m afraid.
10
Paul
25 feb 2023
·
Se alojó 2 noches
Room was fantastic, very clean and Staff, amazing. Archie on the bar was very nice.
Room was fantastic, very clean and Staff, amazing. Archie on the bar was very nice.
10
Martin
23 feb 2023
·
Se alojó 1 noche
The hotel had made an error with my booking but bent over backwards to rectify it. We were upgraded to a suite and had complimentary champagne. Food was lovely, just be aware the broccoli is deep fried in a type of batter, not what I was expecting. We're already planning our return trip.
The hotel had made an error with my booking but bent over backwards to rectify it. We were upgraded to a suite and had complimentary champagne. Food was lovely, just be aware the broccoli is deep fried in a type of batter, not what I was expecting. We're already planning our return trip.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
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Entrada a partir de la(s) 15:00
Antes de la(s) 11:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Chester (Inglaterra)?
¿Cuándo es el momento más tranquilo para visitar The Chester Grosvenor en Chester?
The Chester Grosvenor en Chester está más tranquilo en julio, con el menor flujo de huéspedes en ese momento, mientras que agosto es el mes de mayor demanda. Si prefiere menos multitudes y una mayor disponibilidad, apunte a julio o a las semanas circundantes de principios de verano.
¿Cuál es el mes más barato para alojarse en The Chester Grosvenor en Chester?
Enero es el mes más barato para alojarse en The Chester Grosvenor en Chester, con un promedio de 198 US$ por noche para dos huéspedes; diciembre es el más caro, con 276 US$. Las tarifas más bajas de enero se dan a pesar de que el hotel registra su menor afluencia de visitantes en julio, por lo que menos multitudes no siempre coinciden con las mejores tarifas.
¿Qué atracciones y tipos de viajeros se adaptan a The Chester Grosvenor en Chester?
Ubicado en Cheshire, The Chester Grosvenor está a pocos pasos de The Rows of Chester y la Catedral de Chester, y a un corto paseo del Parque Grosvenor, lo que lo hace ideal para visitar lugares de interés. El hotel se dirige especialmente a parejas y familias y apuesta por los temas de Lujo y Spa para una estancia relajada y sofisticada.
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Durante el registro de entrada, el titular deberá presentar la tarjeta usada para reservar y un documento de identidad oficial con fotografía a su nombre. Cualquier otra gestión habrá de coordinarse con el alojamiento antes de la llegada. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Depósito: 200.00 GBP por estancia
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Para reservar el aparcamiento en las instalaciones, ponte en contacto con el alojamiento con antelación.
- Este alojamiento acepta tarjetas de crédito y tarjetas de débito. No se aceptan pagos en efectivo.
- El alojamiento cuenta con extintor.
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- El aparcamiento tiene un límite de altura.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Aparcamiento: 15.00 GBP por noche
- Aparcamiento con asistencia: 25.00 GBP por noche.
- Cuna (cama para bebé): 17.5 GBP por estancia.
- Cama adicional: 35.0 GBP por noche
- Tarifa de las instalaciones: 35.00 GBP por alojamiento, por día e incluye el uso de sauna
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
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General
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WiFi gratuito