Brook Mollington Banastre Hotel & Spa

The staff were wonderful, and went above and beyond to correct an issue from booking a twin room, which wasn't suitable for 3 travellers. The swimming pool and breakfast were very nice, and soon accommodated my dietary restrictions. Thank you ! Was particularly amazed by the hotel manager, who really did everything he could to help make our stay comfortable.

Easy parking, dated but clean room and felt secure

We stayed two nights. The room was perfect, with a seperate room for the kids meaning we all got some peace! All of the staff were lovely and friendly, saying hi to the kids and asking if we needed anything. They even got me a coffee when we'd officially checked out but the children were using the pool. The facillities are good, if in need of a bit of tlc. At the pool there was plenty of space and hair dryers for everyone, however you can't seal the lockers. We'd definitely book here again, plenty to keep the kods entertained when raining and a perfect hub to visit Beeston Castle, Chester centre, the zoo and there's a pub with a playground a short wall away.

lthough the front of the hotel in late January looked uninspiring (mainly 70s building with wisteria growing on it), the bar area and lounge were much nicer than we thought. Staff very friendly, and as we had booked for a murder mystery event on the Saturday followed by my wife's birthday on the Sunday, we were given clear instructions about the use of the hotel faciliies, where the murder mystery event would take place / timings and it was a lovely welcome to an upgraded room, complete with small bottle of wine, balloon flowers on the bed and a birthday card from the hotel to make the experience unforgettable. There were a couple of minor issues with the room, which the manager dealt with in a professional manner and left us with the assurance that these would be addressed. Meals and food were very good value, although the breakfast is rather basic (as other reviewers have said). We are both coeliacs, and staff appeared confident when recommending what was suitable for us and guiding us to a hassle free gluten free dining experience. Only slight disappointment was the lack of any gluten free bread for soup or breakfast.

During our recent stay at the hotel, the double bed was awful, as it was made up of two separate single mattresses pushed together, which was very uncomfortable.