Seasons Heritage Melbourne

Desk was unattended and had to call cell after 30min. Not hospitable. Very dusty and had to clean air filter for partially working HVAC. Refrigerator was ice packed and not cooling. Marks all over walls. Floors and walls in halls were in serious need of repair and cleaning.

What a beautiful place to stay. Very reasonably priced, clean, comfortable and quiet. Housed in absolutely gorgeous historical building. Vi on reception was such a sweetheart. Highly recommended. X

I frequent this hotel regularly. The staff are professional, helpful and kind. The rooms are perfectly suitable with amenities. It’s wonderful to stay somewhere where customer service is still a priority, and requests are accommodated- where reasonable. Thank you for a lovely stay.

The place is being renovated so we give them that, but right from the start there were four lots of people waiting to check in....with no one behind the desk. A note said back soon, and included a phone number. When we rang it, we were told there was only one room booked for that night, not four, and if we had a problem with that, we were to call the third party that we had booked through. He was wrong as eventually someone turned up and checked us in. Twice during our stay while walking past the desk we were asked by people trying to check in if there was any staff around. Terrible service.

Good location and price