Name: Holiday Inn Ellesmere Port/Cheshire Oaks by IHG
Address: Lower Mersey Street, Ellesmere Port, Cheshire (condado), GB
Price range: 79 US$–250 US$ per night
Rating: 8.83

Opiniones de los huéspedes

En el Holiday Inn Ellesmere Port/Cheshire Oaks by IHG, los viajeros destacan su pintoresca ubicación junto al canal, un personal excepcionalmente amable, un ambiente familiar con una piscina pequeña, y su cómoda ubicación como base para Cheshire Oaks, el Zoológico de Chester y lugares de interés cercanos.

Las habitaciones son generalmente cómodas, algunas espaciosas, con distribuciones prácticas para familias, como dos camas dobles y cortinas opacas, pero varias reseñas señalan una decoración anticuada y alfombras desgastadas, problemas intermitentes con el aire acondicionado, y ruido ocasional procedente de las puertas o los huéspedes vecinos. Las instalaciones de ocio y el gimnasio son apreciados, aunque el acceso es por franja horaria y las zonas de cambio son algo deterioradas; el aparcamiento puede ser limitado durante bodas o eventos con mucha afluencia. El desayuno recibe elogios frecuentes por su calidad y variedad, mientras que la cena es irregular, con comentarios sobre menús limitados o una relación calidad-precio no muy buena. En general, es ideal para estancias relajadas centradas en la ubicación y las comodidades sencillas.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

La piscina y el gimnasio son populares, aunque la piscina es pequeña con franjas horarias reservadas y las zonas de cambio necesitan mejor mantenimiento o están desgastadas. El aparcamiento es gratuito, pero puede ser limitado o complicado durante bodas y periodos de mucha afluencia.

Reseñas de huéspedes relacionadas

8

Wendy

30 jun 2025

·

Se alojó 2 noches

Parking was an issue due to large function. Confusion over payment that was paid months in advabce. Overall a good stay, receptionist Ashleigh was very good.

8

Samantha

18 jul 2023

·

Se alojó 3 noches

Excellent stay at hotel. Staff very friendly and helpful. Parking directly outside was nearly always full , had to park other side of river. Luckily from hotel room we were still able to view car. Only downside not able to open windows for natural air.

10

Manpreet

28 jul 2024

·

Se alojó 1 noche

Great hotel and location! The service was brilliant from all the staff but especially the lady in the leisure center, who kindly let my kids us the pool even after I had forgot to pre-book a time slot. The breakfast was great with loads for choices ranging from full English, cereals, pastries, yougherts and pancakes which were freshly made. Would highly recommend and stay again in the future if were ever in the area.

10

Marcus

3 nov 2025

·

Se alojó 1 noche

Nice parking and breakfast. The window towards the canal with the swans was really nice. Friendly staff! The room was clean and in a good shape. And great with the pool! The changing room for the pool could have been more clean though. But all and all very nice stay!

10

Dianna

23 abr 2025

·

Se alojó 2 noches

Fantastic area very beautiful canals , my only gripe difficulty parking when full

8

Leanne

20 jul 2025

·

Se alojó 1 noche

We booked here for a stay close to Chester Zoo and it really is a great find! The staff were all really pleasant. The food in the restaurant wasn't ground breaking but it was fine. Breakfast was good with gluten free options which are always welcome. The pool is fine but on the small side. The toilets in the pool were in bad condition, blocked and tissue on floor etc. The hotel room was a good size and beds were comfy. We had very noisy neighbours but that can't be helped. We'd definitely stay here again

10

Ann

31 oct 2025

·

Se alojó 3 noches

Everything was absolutely fine. Staff were friendly and helpful. The facilities were good. We particularly enjoyed the pool.

10

alan

2 sept 2023

·

Se alojó 1 noche

Excellent staff and convenient location for a visit to Liverpool also easy car parking and lovely bedroom. The swimming pool was very good clean and warm . The staff at the swimming pool were really helpful.

10

giovanni

25 abr 2025

·

Se alojó 1 noche

Swimming pool. allowed us to book our wanted time slot. Thanks

10

Becky

26 ene 2025

·

Se alojó 5 noches

great property, easy location for getting out and about. 20 mins from Chester and shopping outlets, easy access to liverpool and Chester Zoo. They had great staff and great food (you've got to try the fish and chips). Parking was a challenge as the hotel is set between the canal locks, but the view was pretty and we fed the swans daily. We even saw the canal barges being worked.

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Limpieza

Muchos huéspedes encuentran las habitaciones muy limpias o impecables, pero varios señalan alfombras desgastadas o manchadas, olores ocasionales a humedad o moho en el baño, pintura desconchada y ventanas sucias en algunas zonas.

Reseñas de huéspedes relacionadas

6

Kazem

22 abr 2025

·

Se alojó 1 noche

the floors carpet was filthy, i wont ler my dog walk on it

10

Stephanie

1 sept 2025

·

Se alojó 1 noche

Excellent hotel super friendly and helpful staff. Great facilities, comfortable bed and everything was spotlessly clean.

8

Jessica

16 abr 2024

·

Se alojó 2 noches

Staff were amazing and friendly however the bathrooms could do with a little work as there were patches of mold and the shower curtain smelt foiste, food was lovely

6

Steven

26 ene 2024

·

Se alojó 1 noche

Nice room but awfully stained carpet, tired overall. Lovely breakfast, friendly staff. Not great value at £99 for 1 night. Seems like H/Inn is going backwards regarding room standards.

6

Yvonne

17 ago 2025

·

Se alojó 2 noches

Lovely staff , good location Hotel rooms need a refurbishment. Carpets dirty, Air con not working .

8

Andrew

27 abr 2025

·

Se alojó 1 noche

This is the first time at this hotel very big and comfy ,I attended this hotel for a wedding very this was great plenty of staff around and clean a comfy rooms ,the only thing that was not good was the windows at the back of the hotel canal side was very dirty can’t look out very well at the view room 127

8

Barry

30 ago 2025

·

Se alojó 2 noches

The carpets were black in places and not in placrs one might expect. A deep clean might rectify this.

10

Isabel

8 nov 2024

·

Se alojó 1 noche

Check in was very efficient and friendly . Did not have to wait at all. Room clean and spacious. Bathroom with shower and bath also clean and spacious. Only negative is bathroom needs redecorating as paint peeling

10

MAGGIE

24 ago 2025

·

Se alojó 1 noche

Our hotel room was so clean there was not a bit of dust anywhere. I did the dust test beautiful towels, soft white very comfy bed all in all excellent room.

10

Margaret

15 oct 2025

·

Se alojó 4 noches

The room was spotless and spacious. Great view. Staff was friendly and helpful all areas of the hotel were spotless. Food was amazing.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones suelen ser cómodas, a veces espaciosas, con distribuciones ideales para familias, como dos camas dobles y cortinas opacas. Varias reseñas mencionan una decoración anticuada, aire acondicionado intermitente y ruido ocasional procedente de las puertas o los huéspedes vecinos; algunos encontraron las camas demasiado blandas o con resortes.

Reseñas de huéspedes relacionadas

4

lindsey

14 dic 2024

·

Se alojó 1 noche

Property and room were clean. Parking is difficult. The beds were awful, it was like being on a bouncy castle, this is an issue were have come accross with holiday inns previously. Breakfast was ok, again would be better if you could get your own hot drinks as staff were busy with each other.

6

Yvonne

17 ago 2025

·

Se alojó 2 noches

Lovely staff , good location Hotel rooms need a refurbishment. Carpets dirty, Air con not working .

8

june

26 ago 2025

·

Se alojó 1 noche

Very pleasant and helpful staff we had a problem with the aircon in our room not working and we were transferred to another room very quickly

8

James

16 jun 2025

·

Se alojó 1 noche

The stay was lovely. However despite getting the helpful man from reception to come and have a look at the air con unit that was only blowing hot air it was only a temporary fix. It kept going on and off during the night and ended up being extremely hot, humid and unable to sleep. This had a negative effect on the comfort rating.

8

Leanne

20 jul 2025

·

Se alojó 1 noche

We booked here for a stay close to Chester Zoo and it really is a great find! The staff were all really pleasant. The food in the restaurant wasn't ground breaking but it was fine. Breakfast was good with gluten free options which are always welcome. The pool is fine but on the small side. The toilets in the pool were in bad condition, blocked and tissue on floor etc. The hotel room was a good size and beds were comfy. We had very noisy neighbours but that can't be helped. We'd definitely stay here again

8

Sheila

3 jul 2023

·

Se alojó 1 noche

We so appreciated having air/con in the room after staying at 7 previous properties that did not offer air/con. Basic room but we had everything we needed. Lovely location on the canal. We stayed the same night as a wedding reception so the parking lot was really full but we were lucky and found one of the last spots. We will be back. : )

10

nicky

20 nov 2025

·

Se alojó 1 noche

We received a lovely warm welcome on arrival , our room was modern clean and very big in comparison to other hotels we’ve stayed in. We opted for a meal in the bar , which again was lovely and served in ample time. Beds were super comfortable and aided a good nights sleep. We hadn’t planned to have breakfast, but decided to in the morning. Again we were greeted with a warm welcome and talked through the options and were offered hot drinks straight away. There were plenty of fresh breakfast options and although I personally think hotel breakfast in general are over priced , here I didn’t feel ripped off. We chose this hotel due to its location to Cheshire Oaks outlet village, it is only 5mins away and close to the motorway which made it a perfect choice. We had stayed at this hotel many years ago for the same reason and we won’t hesitate to return next time a shopping trip beckons.

8

Michael

27 may 2024

·

Se alojó 1 noche

The hotel is situated in a pleasant waterfront setting. While the property appears to have undergone recent renovations, the guest rooms disappointingly still have dated carpeting. The front desk staff was accommodating in allowing us to check-in early. However, the room sizes are quite cramped for two occupants, making it challenging to move about freely. The rooms may be sufficient for a solo traveler. We dined at the on-site restaurant, but found the food to be unremarkable and overpriced for the quality. The hotel offers a promotional rate for children under 12 to stay and eat for free. As a result, the property often has a noisy, hectic atmosphere more akin to a daycare than a hotel. We frequently heard children running in the rooms above and rambunctiously in the hallways. The breakfast area was equally chaotic, with young children roaming about and handling the food items. Better control of the situation is needed to provide a more peaceful, hygienic environment. Arguably the most significant issue was the extremely poor WiFi connectivity. Coupled with deficient cellular reception in this location, accessing the internet proved to be a major challenge. This property would not be recommended for business travelers requiring reliable, high-speed internet for video conferencing or other data needs. While the waterfront setting is appealing, the overall guest experience has substantial room for improvement in terms of accommodations, amenities, and WiFi.

10

Louise

19 may 2025

·

Se alojó 2 noches

The property is in a lovely location and very convenient for Chester Soon and Chester Oaks although we had a hire car. Very clean, comfortable room with 2 double beds and views over the canal. The blackout curtains are great and we both slept very well both nights. Very easy checkin and checkout.

10

Martin

23 nov 2025

·

Se alojó 1 noche

Warm welcome at reception, comfortable room and good quality breakfast with wide range of options

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Servicio

El servicio es excepcional: el personal es ampliamente elogiado por ser acogedor, proactivo y excelente con los niños, y los problemas, como los cambios de habitación, se resuelven rápidamente. Algunos huéspedes informaron de confusión con los depósitos o cargos duplicados durante el pago.

Reseñas de huéspedes relacionadas

10

Kelly

2 ago 2025

·

Se alojó 1 noche

Fantastic stay. The staff were amazing, especially James on reception, who went out of his way for us. The room was very clean and spacious, as was the lobby area. Breakfast was of a very high standard with excellent quality sausage and bacon. Again, the service was excellent with helpful and friendly staff. We also used the pool and steam room, and the receptionist was lovely.

10

Hannah

15 jul 2024

·

Se alojó 1 noche

Can’t fault this hotel. The staff made it! All so friendly and welcoming. Very accommodating to children. We were handed a kids goody bag upon check in which included some crayons and bubbles and kept my little one happy for a while. Restaurant staff were great in the evening and again at breakfast. All so lovely. We were given some duck food to feed the ducks too. Definitely recommend this hotel for anyone but especially families.

10

Deborah

30 nov 2025

·

Se alojó 1 noche

Staff, particularly the reception staff could not have been more accommodating and helpful. Excellent customer service.

8

Toby

27 jun 2025

·

Se alojó 1 noche

Unfortunately when we tried to check in, there seemed to be trouble with the booking and they insisted I paid for the full room rate £147.90, but when I showed them the booking confirmation from yourselves that there was only a balance of £53.24 to pay, they couldn't understand it and there system also was giving problems. After a long wait (45 minutes) they eventually took payment of £53.24. But when I got to the room I then received notification from my bank that another £94.66 had been charged without my authorisation totaling the £147.90 they ask for at the start. I also received notification that the card saved with Hotels.com had also been charged £53.24 I went straight back to reception to ask for an explanation as to why they can take money without my authorisation and why anything had to be paid to start with, they said "the amount was being held as a deposit" which is the first time this was said to me and I've never had to do this before with any booking with yourselves in the past. They informed me it would be returned within 5 days, but I was on a budget and had already budgeted for this money for fuel back to Inverness and food for my family, but there was nothing that could be done as it had already been charged. Needless to say I was not very happy.

10

Chloe

31 oct 2025

·

Se alojó 2 noches

Excellent hotel and every single staff member was lovely and very welcoming. Never experienced such lovely staff service in a hotel chain. Room was very clean and the pool was a welcomed addition. Would definitely stay again. Staff made a fuss of the children and gave them sweets for Halloween which was not expected but very kind and the children loved it! Only a short drive to Cheshire Oaks and the hotel was set back around the water, with lovely views.

10

Arlaine

13 ago 2025

·

Se alojó 3 noches

We had a lovely stay at this hotel. Staff are very accomodating and all are attentive- from the receptionist, cleaner and from the restaurant. Highly recommend. Special mention to Linsey, who cleaned our room every day.

10

nicky

20 nov 2025

·

Se alojó 1 noche

We received a lovely warm welcome on arrival , our room was modern clean and very big in comparison to other hotels we’ve stayed in. We opted for a meal in the bar , which again was lovely and served in ample time. Beds were super comfortable and aided a good nights sleep. We hadn’t planned to have breakfast, but decided to in the morning. Again we were greeted with a warm welcome and talked through the options and were offered hot drinks straight away. There were plenty of fresh breakfast options and although I personally think hotel breakfast in general are over priced , here I didn’t feel ripped off. We chose this hotel due to its location to Cheshire Oaks outlet village, it is only 5mins away and close to the motorway which made it a perfect choice. We had stayed at this hotel many years ago for the same reason and we won’t hesitate to return next time a shopping trip beckons.

6

Alison

29 may 2023

·

Se alojó 1 noche

Booked through Hotels.com who take the payment at time of booking, however the hotel tried to charge me again? As a result of this, I was late to my daughter’s birthday activity the following day as this was only addressed on check-out and not check-in.

10

Tony

26 ago 2025

·

Se alojó 1 noche

We asked for a top floor quiet room but when we arrived to check in we were given a ground floor room near party that was on so was definitely not what I asked for but reception changed room

10

Pete

25 may 2025

·

Se alojó 1 noche

Exemplary customer service. All staff very friendly and helpful. Very warm welcome and went out of their way to help us with queries.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Pintoresca ubicación junto al canal, junto al Museo Nacional de las Vías Navegables, y una base práctica para Cheshire Oaks, el Zoológico de Chester, Chester o Liverpool en coche. Unas pocas reseñas señalan la limitación de servicios a pie.

Reseñas de huéspedes relacionadas

10

Catherine

12 jul 2024

·

Se alojó 2 noches

A great location for a trip to Cheshire Oaks Outlet Centre (just 10 minutes drive). Hotel is lovely and quiet and the rooms are very comfortable.

6

Peter

20 ago 2024

·

Se alojó 6 noches

Hotel was ok, however there was very limited facilities within the local area that could be walked too. No Shops, Pubs or Restaurants etc.

10

Susan

3 ago 2025

·

Se alojó 2 noches

Staff were exceptional, all so friendly and helpful. Our stay was really comfortable, breakfast was great, place was clean and good sized room. Nice location too next to the canals, was handy for us to drive in to Chester in about 10/15 mins.

10

Anthony

7 may 2025

·

Se alojó 1 noche

Good convenient location for us. Friendly and helpful staff.

10

Aileen

12 ago 2023

·

Se alojó 3 noches

I loved the located of this holiday inn, loads of attractions nearby with the wonderful peaceful views of the canals.

8

Pulvinder

19 abr 2025

·

Se alojó 1 noche

Staff very good. Good stay overall. Good location for Cheshire oaks and Chester Zoo.

10

nicky

20 nov 2025

·

Se alojó 1 noche

We received a lovely warm welcome on arrival , our room was modern clean and very big in comparison to other hotels we’ve stayed in. We opted for a meal in the bar , which again was lovely and served in ample time. Beds were super comfortable and aided a good nights sleep. We hadn’t planned to have breakfast, but decided to in the morning. Again we were greeted with a warm welcome and talked through the options and were offered hot drinks straight away. There were plenty of fresh breakfast options and although I personally think hotel breakfast in general are over priced , here I didn’t feel ripped off. We chose this hotel due to its location to Cheshire Oaks outlet village, it is only 5mins away and close to the motorway which made it a perfect choice. We had stayed at this hotel many years ago for the same reason and we won’t hesitate to return next time a shopping trip beckons.

10

Marion

5 ago 2025

·

Se alojó 2 noches

The setting next to the National Waterways Museum, in regenerated docklands was very nice.

10

Peter

7 jul 2025

·

Se alojó 2 noches

Location very good

10

Robbie

2 sept 2025

·

Se alojó 1 noche

great location. close to cheshire oaks, chester zoo and blue planet

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno recibe elogios frecuentes por su calidad, variedad y buena relación calidad-precio. La opinión sobre la cena es variada, con comentarios repetidos sobre menús limitados, calidad y precios inconsistentes; la oferta del bar y el café también pueden decepcionar.

Reseñas de huéspedes relacionadas

6

Susan

23 abr 2025

·

Se alojó 1 noche

Hotel itself was lovely, staff were great, the food we bought for the evening meal was inedible, had to get a takeaway.

10

Ronald

24 jul 2025

·

Se alojó 3 noches

This hotel is superb Very clean Staff were excellent Restaurant was fab the staff couldn’t do enough very intensive Great breakfast

10

Martyn

5 may 2025

·

Se alojó 1 noche

Beautiful location and scenery, rooms were clean and everything provided. Breakfast was fairly priced at £11, dinner was a bit disappointing however. Wetherspoons quality food for 10x the price.

10

Ruth

6 may 2025

·

Se alojó 1 noche

Excellent service from the moment we arrived till we departed, the reception staff were very efficient and the restaurant staff were so helpful and friendly at dinner and breakfast 😊 the room was very comfortable and clean and the views of the canal were very entertaining watching the wildlife and boats. Would definitely recommend, we really enjoyed our stay.

10

susan

6 nov 2023

·

Se alojó 1 noche

Only stayed 1 night and 1st time at a holiday inn. Nice and clean room and bathroom . Excellent breakfast

6

Prashant

27 ago 2025

·

Se alojó 2 noches

Breakfast was good but food served at restaurant during dinner was not up to the standard, definitely not the value for money we spent, we ordered pizza and pasta and found it too expensive for the quality we were served, ready made dense pizza base, and the cheese quality wasn’t great.

8

Ian

28 jun 2023

·

Se alojó 1 noche

Good service, lovely breakfast.

10

Martin

23 nov 2025

·

Se alojó 1 noche

Warm welcome at reception, comfortable room and good quality breakfast with wide range of options

8

Stephen

3 dic 2024

·

Se alojó 1 noche

Bed and room all very good. Disappointed with the dinner. Half the menu wasn’t available. What I did have wasn’t that great either. Portions were small. Ice cream had clearly defrosted and then refrozen. Didn’t want to say anything at the time. Coffee at breakfast was bitter, obviously overheated. I’d stay again, but only bed and breakfast

8

Claire

24 ago 2024

·

Se alojó 1 noche

Hotel was clean and staff lovely. Breakfast was also lovely but the evening meal was very expensive for what seemed to be mostly frozen food. Overall good stay and would stay again but we would avoid the evening meal and eat elsewhere.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	91 US$
febrero	107 US$
marzo	99 US$
abril	110 US$
mayo	111 US$
junio	109 US$
julio	112 US$
agosto	115 US$
septiembre	109 US$
octubre	109 US$
noviembre	113 US$
diciembre	99 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $169	21	22 $135	23 $108	24 $185
25 $86	26 $190	27 $170	28	29 $159	30 $95	31 $116

DO	LU	MA	MI	JU	VI	SA
1 $79	2 $138	3 $159	4 $164	5 $110	6 $93	7 $171
8 $85	9 $151	10 $170	11 $170	12 $97	13 $93	14 $223
15 $84	16 $159	17 $174	18 $125	19 $135	20 $130	21 $250
22 $84	23 $135	24 $174	25 $165	26 $150	27 $180	28 $185
29 $88	30 $128

Holiday Inn Ellesmere Port/Cheshire Oaks by IHG

Precios para Holiday Inn Ellesmere Port/Cheshire Oaks by IHG

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación estándar, varias camas (Canal View)

Habitación estándar, 1 cama de matrimonio grande, planta baja

Habitación estándar

Suite, 1 cama de matrimonio grande

Habitación Premium, 1 cama de matrimonio grande (Canal View)

Habitación estándar, 1 cama de matrimonio grande

Habitación estándar, 1 cama de matrimonio grande (Canal View)

Reseñas de los huéspedes sobre Holiday Inn Ellesmere Port/Cheshire Oaks by IHG

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas