Borrowdale Gates Hotel

Excellent hotel and staff

The overall cleanliness of the hotel & the service was wonderful with the exception of a grumpy woman behind the bar her service was awful, she didn’t even come to take my order for lunch I waited 40minutes I even had to go & ask & order it myself up at the bar, it wasn’t even busy. She wasn’t very helpful it was as though she didn’t like the job! Her approach to customers wasn’t great really to be honest. But I certainly give 5 stars to all the other staff in the restaurant & especially the lady at reception. Thank you to those staff that made up for the grumpy one with glasses.

Room was excellent and staff were great

Great food at both breakfast and evening meal, friendly staff, great views & recently decorated. However staff on the phone weren’t very helpful when I accidentally booked the wrong rate, and it took quite a while to amend despite ringing up immediately. We were also staying in room 2, which was lovely but a lot smaller than the photos and was a bit small for 2 adults. Coffee’s were also charged extra at breakfast which wasn’t made clear.

Very clean modern spacious room. Friendly helpful staff and lovely food. Hotel is in a great location for local walks. Will return