Country Inn & Suites by Radisson, Bismarck-Mandan

Front desk people were friendly enough. Hard to hear them because Hotel is under construction. Loud and dusty. The rooms are older. Stained carpets. Dirty toilet rim and spots on mirror in bathroom so it doesn’t feel clean. Both side access doors t hotel are not working (broken key card readers) so you must enter into the construction zone. The bed was very comfortable which is most important. Had I known these things I would have stayed elsewhere.

It would have been nice to know before booking that the hotel was under renovations. It was all torn up, metal things sticking up on the floor, terrible tripping hazards, no tables to sit at to eat breakfast.

Rooms looked like they hadn’t been vacuumed in months, blood on the bedding, and breakfast was cold. The fitness center treadmills didn’t work.

Everything was great, except we needed to leave at 3 a.m., and the front door was locked. We called the number on the desk but no one answered. My husband had to manually unlock the door so we could leave. I thought that was strange.

Had construction going on but they were managing it well.

The hotel is undergoing a renovation it seems which is good but the quality of the work is not there. It looks like it was rushed so there is paint on things that shouldn’t have it ( floors, frames). The breakfast had decent amount of selection which you don’t always see.

We did not eat breakfast because they stopped serving at 9am on a Saturday morning. I find that a little too early to stop serving breakfast on a weekend. But the hotel is remodeled. The beds were comfortable and the front desk associate was great. The pool is TINY and there is no hot tub like stated on the website. The pool was freezing cold. We would stay here again. The location was very convenient to the event center and mall.

I specifically booked this hotel because it was affordable and said* it had laundry services to come to find out the washer and dryer were both out of service and no alternative options were offered and they were clearly broken for some time

Front door is broken. You have to manually try to slide it open. Hotel was renovated but is very poor work. Front desk staff is more interested in their phone than customers

Ongoing construction. Areas that were sectioned off by plastic. Smell of paint and lots of sawdust in the hallways and on the door handle/ card reader. Woupd have appreciated knowing this before booking especially with my allergies. Ice machine was broken and no alternatives offered for ice. Room was clean. Bed was comfortable. Staff were friendly.

The rooms were dirty and it seemed like the housekeepers need better training on how to clean. The man at the front desk was helpful and got us a different room which ended up being just as bad with hair from the last guests in the bathrooms and on the bed.

Front desk people were friendly enough. Hard to hear them because Hotel is under construction. Loud and dusty. The rooms are older. Stained carpets. Dirty toilet rim and spots on mirror in bathroom so it doesn’t feel clean. Both side access doors t hotel are not working (broken key card readers) so you must enter into the construction zone. The bed was very comfortable which is most important. Had I known these things I would have stayed elsewhere.

Elevator was gross, it smelled like cigarette smoke, there was a large dark stain on the floor, the whole carpet needed to be replaced a while ago. The shower drain was plugged, there were large floaters in the tub, not sure what that was! VERY NASTY! Definitely will not stay there again.

There was hard crusty white spots everywhere in the carpet. I would suspect is was shampoo that did not wash out of the carpet when they cleaned but it was hard to tell. There also was no sheet on my bed. Kind of a gross room. Thanks, Mitch

Rooms looked like they hadn’t been vacuumed in months, blood on the bedding, and breakfast was cold. The fitness center treadmills didn’t work.

They repainted the hotel and the smell was awful. Looked like they had not cleaned very well and the bathtub was covered in paint from overspray

The blanket had a slight blood streak noticeable, the sheets had lint and hair . King size bed. Staff was nice , helpful. They are remodeling but that has nothing to do with lazy housekeeping.

Hotel rooms are very run down. Plastic around the smoke detector on the ceiling in the room. Cracks and holes in the ceiling. Sink was clogged. Stains on the bedding.

Staff was nice. The rooms could be cleaner.

Room was decent. The cleaning staff didn't clean our rooms all weekend so was disappointed with that.

Rooms could be updated.

Front desk people were friendly enough. Hard to hear them because Hotel is under construction. Loud and dusty. The rooms are older. Stained carpets. Dirty toilet rim and spots on mirror in bathroom so it doesn’t feel clean. Both side access doors t hotel are not working (broken key card readers) so you must enter into the construction zone. The bed was very comfortable which is most important. Had I known these things I would have stayed elsewhere.

The hotel has gone downhill. It used to be really nice but is now in disrepair. The hot tub is gone. The pool needs work. The first room had a broken ac, the second room had a strange smell to it. The stay was not horrible but not what i was expecting for the money i was charged.

It’s a nice hotel but it’s aging. Bed was too hard for me and the bathroom was a little tight.

Pass on the breakfast. Pillow were very small.

Fluorescent bulb missing from fixture above sink. Smoke detector was wrapped and covered with a plastic bag. Switch on lamp was broken so the only way to turn it on and off was by plugging it in or unplugging it. The window had two sections. The outside one was open by a couple inches and frozen in place. However, the inside window did shut completely. We did report it to the desk person, and he offered to move us, but we decided to stay because we have to leave so early in the morning. Too much hassle to move all our stuff. There wasn’t an extra roll of toilet paper in the bathroom, so we had to go ask for one from the desk person. The bed seems to be comfortable and is clean. Looking forward to a good night’s sleep!

yew, the room was clean. Had a noisy toilet when it was flushed. told front desk and they were going to get it fixed. Staff was very courteous and very helpful

My Dad and I thought we would get a nicer hotel after being in the backcountry for 2 weeks. We clearly chose the WRONG hotel The wallpaper in our room and bathroom was peeling off due to moisture, the toilet whistled extremely loud for 5 minutes straight after each time being flushed, and the tub had black stuff growing in it. For the price we paid, we were expecting much much higher quality, we will not be using Comfort Suites again.

We checked in and the desk clerk was nice... We went to our room, which was ok, however there was only one bedside lamp and the switch was broken. I think people were plugging and unplugging the lamp from the wall socket. I went to the front desk and asked to be moved, the clerk was accommodating. the next room had two working bedside lamps, but no desk lamp. The room smelled of paint, with paint drops all over the carpet. The desk clerk was nice to move us to a suite, with all working lamps! But the TV would not work, there were only two channels, neither one of any interest. He mentioned he would speak to the manager. The next morning we left early, and the clerk told me the manager was not in. I called later that morning and asked to speak with the manager; I was told the manager would not be in, but I could send an email. I told the clerk the TV was not working.... We returned to find the TV had not been fixed, again I told the desk clerk it was not working, but it was late and they could fix the TV tomorrow.... The next day as we left my wife mentioned to the clerk to please fix the TV, you guessed it, when we returned the TV was not working. Also, the hotel is under new management and being renovated. The was not mention this and work on the upstairs rooms began early. Also, the one morning I went to breakfast the food selection was terrible. It a shame the new management was never on site to solve problem. ZERO STARS... Manager get it together!

No AC in room, construction with a huge mess and noise. Also why put out cereal if you have no milk? This is a setting for a B movie and I’m not even picky.

Upon check-in at nearly 10pm there was a guy working at the desk who was friendly and nice. After unsuccessfully trying to look us up, a woman came to the desk and informed my child and I that our reservation was actually for tomorrow, not tonight. I pulled up my reservation confirmation email and the one showing that I had done the online check-in earlier and she said “well that’s not what our system says, and we’re booked” followed by “I could call my manager but she’d have to kick someone else out of their room and she’s not going to like that” and basically stared at me and my child without another word, other than to reiterate that they didn’t have a single room available. No offer to contact another Marriott in town or do anything helpful at all. The male employee was apologetic, while the female was rude and short with us, with a “too bad” attitude. We went back to the car and contacted Expedia, who confirmed that we had the right date. They called the hotel, who then miraculously were able to put us into an empty room despite telling us minutes before that they were completely full. When we went back in, the guy working at the desk was the one to talk to us while the woman clicked away on the computer before storming off as if we had personally offended her with our presence. I would never stay here again.

Got greeted right away, check in was super fast and also shout out to the gentleman that check us in, we like to stay at the top floor, totally forgot about it when booking our room and he solved our issue right away and with no problem at all. Top notch customer service.

Good clean please, hotel changed names and lost reservation, took way too long to rebook

Great front desk service.

Peaceful, comfortable and staff was really friendly/nice!

Clean room, excellent staff

Friendly staff. Room was lacking.

Facility is wonderful. Area of city is great. Staff was horrible. Front desk person actually gave me a room key for a room already occupied. Quite the surprise! Not good!

Grear room Very friendly staff I wiuld stay herw again

We had a bit of tough check in due to the hotel not having our booking. Hotel and rooms are outdated. The tv didn't work. There was construction in the hotel during our stay and early in the morning Friday. However the staff were really nice and dealt with our issue during check in. Always greeted us kindly.

Great location

This property is in the only unsafe neighborhood in Bismarck, North Dakota. There are much better areas on the north side of town or downtown or really any other direction other than the south part of the city where this Fairfield is located. When we checked into the room, it smelled like mold and I don’t mean kind of smelled like it. It knocked you off your feet and so I went down to the front desk and they told me they did not have any other rooms with two queens and I told them there is no way we are staying here. I had booked through Expedia and Expedia contacted the hotel and wanted to make sure that we would not be charged if we checked out immediately and found another hotel. We were told that we could and now I’m seeing that they charged $520 on my account. Bismarck is a wonderful city and the other Fairfield on the north side is in a much better part of the city and I have no idea what the rooms are like, but I would think that would be a better choice. Anyway, there are plenty of hotels to choose from, and this would not be One of my first choices.

We did not eat breakfast because they stopped serving at 9am on a Saturday morning. I find that a little too early to stop serving breakfast on a weekend. But the hotel is remodeled. The beds were comfortable and the front desk associate was great. The pool is TINY and there is no hot tub like stated on the website. The pool was freezing cold. We would stay here again. The location was very convenient to the event center and mall.

Convenient location.

Decent place to stay very convenient. Outside noise was pretty loud

good location near downtown. Rather clean and tidy. Good breakfast.Good service. Lemon water and cookies available anytime. Tile grout needs updating in some places.

convenient location in south Bismarck.

Clean room and mall and easy to get to other locations

It would have been nice to know before booking that the hotel was under renovations. It was all torn up, metal things sticking up on the floor, terrible tripping hazards, no tables to sit at to eat breakfast.

Overall:4/5 room was clean, slightly outdated as there is cracks in plaster, carpet tore up by door jams, hallway has holes as looks like someone kicked it Location: 5/5 close to shopping Check in: 4/5 Training new front desk employee Bathroom: 3.5/5 Bed: 4/5 Breakfast: 1/5 The pancakes were dry, sausage hard

The desk clerk , Chanel, was wonderful and very helpful and professional. She went out of her way to get a non- feather pillow for us. It went down from there. At 8:30 a.m. breakfast, staff were lackadaisical; there was no waffle mix.No oatmeal. A couple of bagels were there. One small helping of ice cold scrambled eggs (a food poisoning hazard) and one cold breakfast muffin were left. When asked by my husband asked for another sandwich , she microwaved 4 more , but the sausage and eggs were very cool to touch. Furthermore, when we took a shower we stood in water due to a slow drain. I looked up at the ceiling above the shower and there was a hole with radiating cracks. Moreover there was a line of black mold and water stains.

The hotel is undergoing a renovation it seems which is good but the quality of the work is not there. It looks like it was rushed so there is paint on things that shouldn’t have it ( floors, frames). The breakfast had decent amount of selection which you don’t always see.

Pass on the breakfast. Pillow were very small.

We did not eat breakfast because they stopped serving at 9am on a Saturday morning. I find that a little too early to stop serving breakfast on a weekend. But the hotel is remodeled. The beds were comfortable and the front desk associate was great. The pool is TINY and there is no hot tub like stated on the website. The pool was freezing cold. We would stay here again. The location was very convenient to the event center and mall.

Breakfast was so so. Wife was having oatmeal and there wasn't any water,and no microwave to cook it.

Overall it was a very relaxing experience. Breakfast had variety from day to day and was good. Staff attentive. Pillows were on the too big size for my comfort. Toilet made a very loud squealing noise when flushing. Otherwise, great!

Breakfast was mediocre

No AC in room, construction with a huge mess and noise. Also why put out cereal if you have no milk? This is a setting for a B movie and I’m not even picky.