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MainStay Suites Grand Rapids Southeast - Kentwood

From

US$ 73

/ noite

MainStay Suites Grand Rapids Southeast - Kentwood - Image 1

MainStay Suites Grand Rapids Southeast - Kentwood - Quarto

MainStay Suites Grand Rapids Southeast - Kentwood - Quarto

MainStay Suites Grand Rapids Southeast - Kentwood - Banheiro

MainStay Suites Grand Rapids Southeast - Kentwood - Sala de fitness

Selecione datas para ver preços e disponibilidade

From

US$ 73

/ noite

Sobre esta propriedade

Aproveite comodidades convenientes, como Wi-Fi de cortesia, loja de presentes/banca de jornal e churrasqueiras.

Estacionamento
Quartos de não fumantes
Sala para família
Centro de negócios
Lavagem a seco
Check-in/check-out expresso

Localização

3920 Stahl Drive SE, East Beltline, Grand Rapids, Michigan, Estados Unidos

Centerpointe Mall (0.5 milhas)

AMF Eastbrook Lanes (0.9 milhas)

Woodland Mall (1.1 milhas)

Patterson Ice Center (1.5 milhas)

Calvin College Ecosystem Preserve (1.8 milhas)

Calvin University (2.3 milhas)

Mais informações sobre a localização

Opções de quarto

2

Suíte, 1 cama King, para não fumantes (Efficiency)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

2

Suíte, várias camas, para não fumantes (Efficiency)

Detalhes do quarto

2 Camas De Casal Extragrandes

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

Avaliações dos hóspedes sobre MainStay Suites Grand Rapids Southeast - Kentwood

7.6

Bom

Com base em 747 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Analisando avaliações recentes, o MainStay Suites recebe elogios pelos quartos espaçosos, camas confortáveis e plantas baixas ideais para famílias, mas o feedback também destaca limpeza inconsistente, móveis datados e desgastados, e problemas de manutenção recorrentes que afetam a comodidade e o conforto durante a estadia.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

Analisando avaliações recentes, o MainStay Suites recebe elogios pelos quartos espaçosos, camas confortáveis e plantas baixas ideais para famílias, mas o feedback também destaca limpeza inconsistente, móveis datados e desgastados, e problemas de manutenção recorrentes que afetam a comodidade e o conforto durante a estadia.

O atendimento é misto, com relatos de funcionários simpáticos e prestativos, juntamente com descortesia, falta de acompanhamento e problemas com reservas ou check-out. As instalações podem ser pouco confiáveis, com a piscina e a hidromassagem frequentemente fechadas ou fora de funcionamento. O feedback sobre o café da manhã varia muito, de excelente a indisponível ou insatisfatório. Espere suítes espaçosas e com bom custo-benefício em uma área conveniente, mas esteja preparado para manutenção e comodidades irregulares.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

A piscina e a hidromassagem estão frequentemente fechadas ou fora de funcionamento; alguns hóspedes foram direcionados a usar as instalações de um hotel vizinho.

Avaliações dos hóspedes relacionadas

8

Alberto

15 de mar. de 2024

·

Hospedou-se por 2 noites

The swimming pool was close

The swimming pool was close

8

Florence

21 de fev. de 2024

·

Hospedou-se por 1 noite

The kitchenette in the room was awesome. Cute little room with a nice homey feel. Microwave was missing in the room and pool was closed down - so had to go around to the sister hotel for pool/hot tub use. Convenient to local shopping, restaurants and activities.

The kitchenette in the room was awesome. Cute little room with a nice homey feel. Microwave was missing in the room and pool was closed down - so had to go around to the sister hotel for pool/hot tub use. Convenient to local shopping, restaurants and activities.

8

Kristine

17 de fev. de 2025

·

Hospedou-se por 1 noite

Please shovel sidewalks

Please shovel sidewalks

10

Ashlie

6 de jan. de 2025

·

Hospedou-se por 2 noites

It was such as an amazing experience that I added on to our stay. There was a fire alarm situation that another guest pulled the button during breakfast. The staff handled everything great! They were calm, they assisted by getting everyone clean blankets or towels to stay warm. It was quick! The breakfast was excellent every day! Much nicer than many other hotels that include breakfast. I also loved that they have a hot tub! Our room was spacious and nice, and a perfect way to relax at the end of a busy day!

It was such as an amazing experience that I added on to our stay. There was a fire alarm situation that another guest pulled the button during breakfast. The staff handled everything great! They were calm, they assisted by getting everyone clean blankets or towels to stay warm. It was quick! The breakfast was excellent every day! Much nicer than many other hotels that include breakfast. I also loved that they have a hot tub! Our room was spacious and nice, and a perfect way to relax at the end of a busy day!

8

Walter

6 de mar. de 2024

·

Hospedou-se por 2 noites

Pool and hot tub not in operation

Pool and hot tub not in operation

6

Thomas

9 de ago. de 2025

·

Hospedou-se por 1 noite

The only negative issues with this property had to do with the fact that the business is closed. We arrived at the address, but there were no Homewood Suites signs, the place was totally dark (no lights on), and the doors were locked. We knocked on the outer door and women answered. She asked if we had a reservation, which we did. She advised us that the facility was closed and had been bought out and was merging with the hotel next door and that construction for renovation was about to begin. Other than that, they were honoring existing reservations, but no allowing any walk-ins. Oh...and no breakfast. All other amenities were open, such as the pool and weight room, but that was all. We were only there one night and never saw another customer, but it was a bit weird having the entire hotel to ourselves.

The only negative issues with this property had to do with the fact that the business is closed. We arrived at the address, but there were no Homewood Suites signs, the place was totally dark (no lights on), and the doors were locked. We knocked on the outer door and women answered. She asked if we had a reservation, which we did. She advised us that the facility was closed and had been bought out and was merging with the hotel next door and that construction for renovation was about to begin. Other than that, they were honoring existing reservations, but no allowing any walk-ins. Oh...and no breakfast. All other amenities were open, such as the pool and weight room, but that was all. We were only there one night and never saw another customer, but it was a bit weird having the entire hotel to ourselves.

4

Roland

15 de jan. de 2025

·

Hospedou-se por 5 noites

When I checked in, there was an extra 100 dollars on top of what my stay was charged that I was not made aware of before checking in, the staff was quite grumpy and largely unhelpful, and the hot tub didn't work. Overall, very unhappy with the place...will not be back

When I checked in, there was an extra 100 dollars on top of what my stay was charged that I was not made aware of before checking in, the staff was quite grumpy and largely unhelpful, and the hot tub didn't work. Overall, very unhappy with the place...will not be back

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

O feedback sobre a limpeza é inconsistente: há vários relatos de quartos sujos, odores, pragas, carpetes manchados e lixo transbordando, juntamente com um número menor de avaliações mencionando quartos muito limpos.

Avaliações dos hóspedes relacionadas

2

Michelle

28 de dez. de 2024

·

Hospedou-se por 2 noites

Our sheets were dirty. The carpets in the hotel were stained and out dated. No toilet paper in the bathroom in lobby. I couldn’t check out and get a receipt because there wasn’t an employee available.

Our sheets were dirty. The carpets in the hotel were stained and out dated. No toilet paper in the bathroom in lobby. I couldn’t check out and get a receipt because there wasn’t an employee available.

4

Sarah

28 de abr. de 2024

·

Hospedou-se por 1 noite

I would’ve been angry if I had paid full price for this room. The bathroom was dirty- hair everywhere, no sign of the thorough Lysol cleaning. There were no extra linens- I went to the front desk and waited for 5 minutes. No one showed so I went back to my room. I then waited and called down for linens and towels. The woman on the phone made me feel bad for calling/asking for additional items. I understand if you can’t leave the desk (although you did for the 5 minutes I was there waiting) but there is a nice way to say “can I have them brought up later”. This hotel is in need of a makeover/modernization. Furniture was dingy. Kitchen would’ve been great but no paper towels or anything to clean with. It’s just a step behind in all aspects.

I would’ve been angry if I had paid full price for this room. The bathroom was dirty- hair everywhere, no sign of the thorough Lysol cleaning. There were no extra linens- I went to the front desk and waited for 5 minutes. No one showed so I went back to my room. I then waited and called down for linens and towels. The woman on the phone made me feel bad for calling/asking for additional items. I understand if you can’t leave the desk (although you did for the 5 minutes I was there waiting) but there is a nice way to say “can I have them brought up later”. This hotel is in need of a makeover/modernization. Furniture was dingy. Kitchen would’ve been great but no paper towels or anything to clean with. It’s just a step behind in all aspects.

6

theresa

9 de jun. de 2024

·

Hospedou-se por 1 noite

Broken phones, dirty bathrooms, garbage in drawers, empty or missing shampoo containers. Overall…not the Hilton experience you would expect. Not what I would expect from any hotel I’m paying for

Broken phones, dirty bathrooms, garbage in drawers, empty or missing shampoo containers. Overall…not the Hilton experience you would expect. Not what I would expect from any hotel I’m paying for

8

Lessie

15 de fev. de 2026

·

Hospedou-se por 2 noites

The room was very clean,but didn't have towles and dishwashing liquid for the dishes in the efficiency kitchen we had, other than that it was great.

The room was very clean,but didn't have towles and dishwashing liquid for the dishes in the efficiency kitchen we had, other than that it was great.

4

Ben

13 de set. de 2024

·

Hospedou-se por 1 noite

There was mold in the shower and ants in the room, will never stay again

There was mold in the shower and ants in the room, will never stay again

6

Katie

5 de out. de 2024

·

Hospedou-se por 2 noites

The garbage was overflowing outside the entire three days.

The garbage was overflowing outside the entire three days.

10

Amber

8 de jul. de 2024

·

Hospedou-se por 1 noite

Don’t believe the bad reviews. Is it a luxury hotel? Not by any means but it’s clean and cost effective. We loved having a separate room from the kids without needing another hotel room. The bed was very comfortable and the pull out was too. We would stay again.

Don’t believe the bad reviews. Is it a luxury hotel? Not by any means but it’s clean and cost effective. We loved having a separate room from the kids without needing another hotel room. The bed was very comfortable and the pull out was too. We would stay again.

10

Philip

16 de nov. de 2025

·

Hospedou-se por 1 noite

We booked this hotel because of an excellent facility in another location. We were very disappointed when the breakfast advertised was non-existent and the TV's didn't work. There was trash in the wastebasket and a used coffee pod was in the coffee maker. We probably won't use this facility again.

We booked this hotel because of an excellent facility in another location. We were very disappointed when the breakfast advertised was non-existent and the TV's didn't work. There was trash in the wastebasket and a used coffee pod was in the coffee maker. We probably won't use this facility again.

2

Khaliah

16 de fev. de 2026

·

Hospedou-se por 2 noites

The room wasn’t clean when we got there the door was broke the closet was broke someone cut the phone cord it smell like cat urine in there like worst experience ever 0/10 don’t recommend and they said they couldn’t do nothing about anything

The room wasn’t clean when we got there the door was broke the closet was broke someone cut the phone cord it smell like cat urine in there like worst experience ever 0/10 don’t recommend and they said they couldn’t do nothing about anything

2

Jessica

16 de jun. de 2024

·

Outside the building the property had trash laying around. Inside: the floors were filthy through out. People were smoking weed so it smelled. The building is run down and needs to be worked on and spruced up. Our room had ants and bugs In it. When I told the front desk she said she would tell maintenance. No room should have bugs! We ended our stay early and went to another hotel.

Outside the building the property had trash laying around. Inside: the floors were filthy through out. People were smoking weed so it smelled. The building is run down and needs to be worked on and spruced up. Our room had ants and bugs In it. When I told the front desk she said she would tell maintenance. No room should have bugs! We ended our stay early and went to another hotel.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

As suítes são espaçosas e confortáveis para famílias, mas os móveis parecem datados e desgastados, e alguns quartos têm problemas de manutenção ou tecnológicos, como telefones ou TVs quebrados, ralos lentos e ocasionais problemas com água quente ou Wi-Fi.

Avaliações dos hóspedes relacionadas

6

Nicole

19 de nov. de 2025

·

Hospedou-se por 1 noite

Clean but worn down. Night front desk help was rude

Clean but worn down. Night front desk help was rude

6

Julie

21 de abr. de 2024

·

Hospedou-se por 1 noite

The property was in a quiet area and the staff were helpful and personable. I had to ask for a hairdryer, which they promptly provided. The room and bed were dated and in average condition. A lot of wear and tear in kitchenette.

The property was in a quiet area and the staff were helpful and personable. I had to ask for a hairdryer, which they promptly provided. The room and bed were dated and in average condition. A lot of wear and tear in kitchenette.

6

theresa

9 de jun. de 2024

·

Hospedou-se por 1 noite

Broken phones, dirty bathrooms, garbage in drawers, empty or missing shampoo containers. Overall…not the Hilton experience you would expect. Not what I would expect from any hotel I’m paying for

Broken phones, dirty bathrooms, garbage in drawers, empty or missing shampoo containers. Overall…not the Hilton experience you would expect. Not what I would expect from any hotel I’m paying for

10

Grace

9 de jan. de 2025

·

Hospedou-se por 1 noite

I had a king suite and liked it alot. It was clean, comfortable and cozy. Bathroom was updated adding to the appeal. The furniture in the sitting area needs replacement though. I didn't feel like sitting there but I was there only one night. For an extended stay, that would have been a drawback. Kitchen was very convenient, but they should provide more than one set of eating utensils. The garbage disposal was too powerful for the small size sink. Not a big deal, just throws food out when turned on. Overall a very inviting room. I was not crazy about being across from the elevator, but there were only one or two noisy guests briefly passing by.

I had a king suite and liked it alot. It was clean, comfortable and cozy. Bathroom was updated adding to the appeal. The furniture in the sitting area needs replacement though. I didn't feel like sitting there but I was there only one night. For an extended stay, that would have been a drawback. Kitchen was very convenient, but they should provide more than one set of eating utensils. The garbage disposal was too powerful for the small size sink. Not a big deal, just throws food out when turned on. Overall a very inviting room. I was not crazy about being across from the elevator, but there were only one or two noisy guests briefly passing by.

10

Diana

16 de jun. de 2024

·

Hospedou-se por 2 noites

Very comfortable beds. Nice space in the rooms.

Very comfortable beds. Nice space in the rooms.

6

Kevin

13 de dez. de 2024

·

Hospedou-se por 5 noites

We woke up one morning and there was no hot water to take a shower.

We woke up one morning and there was no hot water to take a shower.

10

Amber

8 de jul. de 2024

·

Hospedou-se por 1 noite

Don’t believe the bad reviews. Is it a luxury hotel? Not by any means but it’s clean and cost effective. We loved having a separate room from the kids without needing another hotel room. The bed was very comfortable and the pull out was too. We would stay again.

Don’t believe the bad reviews. Is it a luxury hotel? Not by any means but it’s clean and cost effective. We loved having a separate room from the kids without needing another hotel room. The bed was very comfortable and the pull out was too. We would stay again.

10

Mary

23 de jun. de 2024

·

Hospedou-se por 1 noite

The stay was great! Our family suite was more than I expected. A full kitchen, 2 bathrooms, and separate queen bedrooms! Very roomy! The only problem was the bathtub drain is super slow, so youll have to wait for it to go down for the next person to shower. Other than that, it was great!

The stay was great! Our family suite was more than I expected. A full kitchen, 2 bathrooms, and separate queen bedrooms! Very roomy! The only problem was the bathtub drain is super slow, so youll have to wait for it to go down for the next person to shower. Other than that, it was great!

8

nathan

30 de dez. de 2025

·

Hospedou-se por 1 noite

Great suite with lots of space and included appliances. Great for families.

Great suite with lots of space and included appliances. Great for families.

6

Roger

6 de fev. de 2025

·

Hospedou-se por 2 noites

The place has an old feel. Doors squeak, front doors kept opening and closing even though it was very cold outside. We could not contact the front desk via room phone - we had to use our cell phone to call them. When I did need a couple of things the staff did respond quickly.

The place has an old feel. Doors squeak, front doors kept opening and closing even though it was very cold outside. We could not contact the front desk via room phone - we had to use our cell phone to call them. When I did need a couple of things the staff did respond quickly.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O atendimento é misto: vários hóspedes elogiam a equipe simpática e prestativa e o check-in fácil, enquanto outros citam descortesia, falta de resposta e problemas com reservas ou check-out tardio.

Avaliações dos hóspedes relacionadas

2

Stephanie

3 de jan. de 2026

·

Hospedou-se por 2 noites

The staff is rude, you have to ask multiple times for housekeeping, I requested late check out as a gold member and they were trying to get me to leave at normal checkout after approving late check out and threatened to charge me a late fee. This is after I booked a suite for Christmas and they gave my room away leaving me and my children to figuring out another hotel. This room was booked for weeks and I was at check in early to ensure we could get the room. Very money hungry and inconsiderate of people. Will never book again. I love Choice hotels as a whole but this one doesn’t deserve another damn dollar of my hard earned money

The staff is rude, you have to ask multiple times for housekeeping, I requested late check out as a gold member and they were trying to get me to leave at normal checkout after approving late check out and threatened to charge me a late fee. This is after I booked a suite for Christmas and they gave my room away leaving me and my children to figuring out another hotel. This room was booked for weeks and I was at check in early to ensure we could get the room. Very money hungry and inconsiderate of people. Will never book again. I love Choice hotels as a whole but this one doesn’t deserve another damn dollar of my hard earned money

6

Nicole

19 de nov. de 2025

·

Hospedou-se por 1 noite

Clean but worn down. Night front desk help was rude

Clean but worn down. Night front desk help was rude

10

royce

21 de fev. de 2024

·

Hospedou-se por 4 noites

very nice staff is friendly

very nice staff is friendly

2

Michelle

28 de dez. de 2024

·

Hospedou-se por 2 noites

Our sheets were dirty. The carpets in the hotel were stained and out dated. No toilet paper in the bathroom in lobby. I couldn’t check out and get a receipt because there wasn’t an employee available.

Our sheets were dirty. The carpets in the hotel were stained and out dated. No toilet paper in the bathroom in lobby. I couldn’t check out and get a receipt because there wasn’t an employee available.

2

Gary

6 de jun. de 2024

·

Hospedou-se por 1 noite

I initially checked in online the day before and was assigned to a room on the first floor. Upon arrival the digital key did not work so when I stopped at the desk I was told my room was not yet ready at 5pm. Once my room was ready I was placed in a room on the second floor. There was a room we passed on the way to the elevators that smelled like a rotting corpse. The breakfast was nothing like what was pictured on the hotels.com site. Grey/green sausage and no waffles. No coffee available when I went to the breakfast buffet. The hotel felt dirty and except for checkout the customer service was not friendly.

I initially checked in online the day before and was assigned to a room on the first floor. Upon arrival the digital key did not work so when I stopped at the desk I was told my room was not yet ready at 5pm. Once my room was ready I was placed in a room on the second floor. There was a room we passed on the way to the elevators that smelled like a rotting corpse. The breakfast was nothing like what was pictured on the hotels.com site. Grey/green sausage and no waffles. No coffee available when I went to the breakfast buffet. The hotel felt dirty and except for checkout the customer service was not friendly.

10

Thomas

5 de abr. de 2024

·

Hospedou-se por 1 noite

Staff has been wonderful

Staff has been wonderful

10

keshia

16 de mar. de 2024

·

Hospedou-se por 1 noite

The staff on second shift is amazing

The staff on second shift is amazing

10

keshia

28 de fev. de 2024

·

Hospedou-se por 1 noite

The staff was amazing and checking in was easy

The staff was amazing and checking in was easy

10

Ashlie

6 de jan. de 2025

·

Hospedou-se por 2 noites

It was such as an amazing experience that I added on to our stay. There was a fire alarm situation that another guest pulled the button during breakfast. The staff handled everything great! They were calm, they assisted by getting everyone clean blankets or towels to stay warm. It was quick! The breakfast was excellent every day! Much nicer than many other hotels that include breakfast. I also loved that they have a hot tub! Our room was spacious and nice, and a perfect way to relax at the end of a busy day!

It was such as an amazing experience that I added on to our stay. There was a fire alarm situation that another guest pulled the button during breakfast. The staff handled everything great! They were calm, they assisted by getting everyone clean blankets or towels to stay warm. It was quick! The breakfast was excellent every day! Much nicer than many other hotels that include breakfast. I also loved that they have a hot tub! Our room was spacious and nice, and a perfect way to relax at the end of a busy day!

4

Roland

15 de jan. de 2025

·

Hospedou-se por 5 noites

When I checked in, there was an extra 100 dollars on top of what my stay was charged that I was not made aware of before checking in, the staff was quite grumpy and largely unhelpful, and the hot tub didn't work. Overall, very unhappy with the place...will not be back

When I checked in, there was an extra 100 dollars on top of what my stay was charged that I was not made aware of before checking in, the staff was quite grumpy and largely unhelpful, and the hot tub didn't work. Overall, very unhappy with the place...will not be back

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Base tranquila e conveniente, com fácil acesso ao centro de Grand Rapids, lojas, restaurantes e atrações.

Avaliações dos hóspedes relacionadas

6

Julie

21 de abr. de 2024

·

Hospedou-se por 1 noite

The property was in a quiet area and the staff were helpful and personable. I had to ask for a hairdryer, which they promptly provided. The room and bed were dated and in average condition. A lot of wear and tear in kitchenette.

The property was in a quiet area and the staff were helpful and personable. I had to ask for a hairdryer, which they promptly provided. The room and bed were dated and in average condition. A lot of wear and tear in kitchenette.

8

Florence

21 de fev. de 2024

·

Hospedou-se por 1 noite

The kitchenette in the room was awesome. Cute little room with a nice homey feel. Microwave was missing in the room and pool was closed down - so had to go around to the sister hotel for pool/hot tub use. Convenient to local shopping, restaurants and activities.

The kitchenette in the room was awesome. Cute little room with a nice homey feel. Microwave was missing in the room and pool was closed down - so had to go around to the sister hotel for pool/hot tub use. Convenient to local shopping, restaurants and activities.

4

Wentao

25 de nov. de 2024

·

Hospedou-se por 1 noite

Hotel smells not as pleasant, when family of four trying to get blanket for sofa bed, office do not have clean supply. Otherwise, good location, friendly staff

Hotel smells not as pleasant, when family of four trying to get blanket for sofa bed, office do not have clean supply. Otherwise, good location, friendly staff

8

dana

16 de set. de 2024

·

Hospedou-se por 3 noites

Easy access into Grand Rapids downtown. Easy drive to all attractions. Bed was comfortable. Shower has good hot water and pressure. Only thing they could do better is: supply the kitchen with more kitchen/stove wear. There is a stove top but not a single pot/pan or cooking utensil. Wil stay again after throwing a quart sauce pan and spatula into the car.

Easy access into Grand Rapids downtown. Easy drive to all attractions. Bed was comfortable. Shower has good hot water and pressure. Only thing they could do better is: supply the kitchen with more kitchen/stove wear. There is a stove top but not a single pot/pan or cooking utensil. Wil stay again after throwing a quart sauce pan and spatula into the car.

10

Kam

27 de fev. de 2024

·

Hospedou-se por 1 noite

Pretty good stay quiet and clean. But if you plan on hooking anything up to the hdmi ports on the tv’s not gonna happen.

Pretty good stay quiet and clean. But if you plan on hooking anything up to the hdmi ports on the tv’s not gonna happen.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

A experiência com o café da manhã é inconsistente, variando de excelente a limitado ou indisponível, com reclamações ocasionais sobre o café e a qualidade.

Avaliações dos hóspedes relacionadas

2

Gary

6 de jun. de 2024

·

Hospedou-se por 1 noite

I initially checked in online the day before and was assigned to a room on the first floor. Upon arrival the digital key did not work so when I stopped at the desk I was told my room was not yet ready at 5pm. Once my room was ready I was placed in a room on the second floor. There was a room we passed on the way to the elevators that smelled like a rotting corpse. The breakfast was nothing like what was pictured on the hotels.com site. Grey/green sausage and no waffles. No coffee available when I went to the breakfast buffet. The hotel felt dirty and except for checkout the customer service was not friendly.

I initially checked in online the day before and was assigned to a room on the first floor. Upon arrival the digital key did not work so when I stopped at the desk I was told my room was not yet ready at 5pm. Once my room was ready I was placed in a room on the second floor. There was a room we passed on the way to the elevators that smelled like a rotting corpse. The breakfast was nothing like what was pictured on the hotels.com site. Grey/green sausage and no waffles. No coffee available when I went to the breakfast buffet. The hotel felt dirty and except for checkout the customer service was not friendly.

10

Brandi

15 de fev. de 2025

·

Hospedou-se por 1 noite

Comfy beds, nice a clean. Awesome breakfast

Comfy beds, nice a clean. Awesome breakfast

10

Ashlie

6 de jan. de 2025

·

Hospedou-se por 2 noites

It was such as an amazing experience that I added on to our stay. There was a fire alarm situation that another guest pulled the button during breakfast. The staff handled everything great! They were calm, they assisted by getting everyone clean blankets or towels to stay warm. It was quick! The breakfast was excellent every day! Much nicer than many other hotels that include breakfast. I also loved that they have a hot tub! Our room was spacious and nice, and a perfect way to relax at the end of a busy day!

It was such as an amazing experience that I added on to our stay. There was a fire alarm situation that another guest pulled the button during breakfast. The staff handled everything great! They were calm, they assisted by getting everyone clean blankets or towels to stay warm. It was quick! The breakfast was excellent every day! Much nicer than many other hotels that include breakfast. I also loved that they have a hot tub! Our room was spacious and nice, and a perfect way to relax at the end of a busy day!

10

Philip

16 de nov. de 2025

·

Hospedou-se por 1 noite

We booked this hotel because of an excellent facility in another location. We were very disappointed when the breakfast advertised was non-existent and the TV's didn't work. There was trash in the wastebasket and a used coffee pod was in the coffee maker. We probably won't use this facility again.

We booked this hotel because of an excellent facility in another location. We were very disappointed when the breakfast advertised was non-existent and the TV's didn't work. There was trash in the wastebasket and a used coffee pod was in the coffee maker. We probably won't use this facility again.

6

Thomas

9 de ago. de 2025

·

Hospedou-se por 1 noite

The only negative issues with this property had to do with the fact that the business is closed. We arrived at the address, but there were no Homewood Suites signs, the place was totally dark (no lights on), and the doors were locked. We knocked on the outer door and women answered. She asked if we had a reservation, which we did. She advised us that the facility was closed and had been bought out and was merging with the hotel next door and that construction for renovation was about to begin. Other than that, they were honoring existing reservations, but no allowing any walk-ins. Oh...and no breakfast. All other amenities were open, such as the pool and weight room, but that was all. We were only there one night and never saw another customer, but it was a bit weird having the entire hotel to ourselves.

The only negative issues with this property had to do with the fact that the business is closed. We arrived at the address, but there were no Homewood Suites signs, the place was totally dark (no lights on), and the doors were locked. We knocked on the outer door and women answered. She asked if we had a reservation, which we did. She advised us that the facility was closed and had been bought out and was merging with the hotel next door and that construction for renovation was about to begin. Other than that, they were honoring existing reservations, but no allowing any walk-ins. Oh...and no breakfast. All other amenities were open, such as the pool and weight room, but that was all. We were only there one night and never saw another customer, but it was a bit weird having the entire hotel to ourselves.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

2

Marcella

há 2 semanas

·

Hospedou-se por 2 noites

Hotel said it was pet friendly and did not specify just dogs. Took our cats and the man at the front said only dogs allowed. Finally called manager and let us stay. We got to the room and it was absolutely filthy. Floors were disgusting with hair and mold in shower. Went to front desk to tell him and he said the cleaner went to the hospital and didn’t offer any help. We asked for vacuum to clean ourselves. Makeup stained bedding, top of fridge and microwave were caked with food/nastiness. Couch pillows stained, and only 1 tv, but had hookups and cords hanging for another one in the living space. We had to stay because we couldn’t find availability for other cat hotels in such a short time. We cleaned the room ourselves to make ourselves feel better about staying. We planned on extending the stay but not after we saw how horrible the room was. Pool and elevator were also closed…DO NOT STAY HERE.

Hotel said it was pet friendly and did not specify just dogs. Took our cats and the man at the front said only dogs allowed. Finally called manager and let us stay. We got to the room and it was absolutely filthy. Floors were disgusting with hair and mold in shower. Went to front desk to tell him and he said the cleaner went to the hospital and didn’t offer any help. We asked for vacuum to clean ourselves. Makeup stained bedding, top of fridge and microwave were caked with food/nastiness. Couch pillows stained, and only 1 tv, but had hookups and cords hanging for another one in the living space. We had to stay because we couldn’t find availability for other cat hotels in such a short time. We cleaned the room ourselves to make ourselves feel better about staying. We planned on extending the stay but not after we saw how horrible the room was. Pool and elevator were also closed…DO NOT STAY HERE.

8

Chiquita

19 de jul. de 2026

·

Hospedou-se por 2 noites

Clean room..Max an BP were great! Some nosey neighbors with the TV being extremely loud. Overall, will return

Clean room..Max an BP were great! Some nosey neighbors with the TV being extremely loud. Overall, will return

2

Jae

15 de jul. de 2026

·

Hospedou-se por 4 noites

I usually do not leave any comments and I can accept minor discomfort in any hotels. However, this place was beyond ignorable. As soon as we got to the place, it reeked of weed and the rooms were disgusting. We had 7 rooms booked, and all 7 rooms were dirty. There were no shower curtains, the bath was still wet, and no towels. There were bed bugs, stains on the sheets, and hairs on the bed. The hotel refused to refund and Expedia is also refusing to refund as well. DO NOT trust Expedia’s ratings. This is one of the worst hotels you can stay at.

I usually do not leave any comments and I can accept minor discomfort in any hotels. However, this place was beyond ignorable. As soon as we got to the place, it reeked of weed and the rooms were disgusting. We had 7 rooms booked, and all 7 rooms were dirty. There were no shower curtains, the bath was still wet, and no towels. There were bed bugs, stains on the sheets, and hairs on the bed. The hotel refused to refund and Expedia is also refusing to refund as well. DO NOT trust Expedia’s ratings. This is one of the worst hotels you can stay at.

2

Michael

14 de jul. de 2026

·

Hospedou-se por 3 noites

Broken Elevator, People living there. Room smelled like a smokers room. Did not feel safe.

Broken Elevator, People living there. Room smelled like a smokers room. Did not feel safe.

2

Justin

12 de jul. de 2026

·

Hospedou-se por 2 noites

I had 3 different rooms. First room the air conditioning didn’t work it was 90 degrees. Smelt like cigarettes. On third floor no working elevator. Second room smelt like cigarettes. Stains all over the walls and carpet and furniture. Bathroom toilet was used and not flushed. The tv had a giant spiderweb crack. No garbages. No working phone. Third room the bed was smaller than what I paid and handicap room. The hotel itself feels like a trap house.

I had 3 different rooms. First room the air conditioning didn’t work it was 90 degrees. Smelt like cigarettes. On third floor no working elevator. Second room smelt like cigarettes. Stains all over the walls and carpet and furniture. Bathroom toilet was used and not flushed. The tv had a giant spiderweb crack. No garbages. No working phone. Third room the bed was smaller than what I paid and handicap room. The hotel itself feels like a trap house.

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Quanto costumam as acomodações no MainStay Suites Grand Rapids Southeast - Kentwood em Grand Rapids?

Nos próximos 60–90 dias, as tarifas das acomodações no MainStay Suites Grand Rapids Southeast - Kentwood em Grand Rapids geralmente ficam em torno de US$ 74 por noite para dois hóspedes, variando de US$ 72 a US$ 91 em datas de alta demanda.

Como é a região ao redor do MainStay Suites Grand Rapids Southeast - Kentwood?

O MainStay Suites Grand Rapids Southeast - Kentwood em Grand Rapids está localizado no Condado de Kent, com fácil acesso a compras e vida universitária; Woodland Mall e Centerpointe Mall estão próximos, e a Calvin University fica a uma curta distância de carro. A localização é ideal para viajantes a negócios que buscam comodidades práticas e acesso conveniente a locais como o Patterson Ice Center.

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