Comfort Suites Elizabethtown

Not enough Parking

One night stay for sports tournament. The hot tub was out of commission. The lobby was accommodating for several parents to eat and watch some sports. Breakfast was adequate but nothing spectacular. One waffle maker with a long line to use it, muffins, cereals, scrambled eggs were empty, that sort of thing.

The room was nice, but there were parts of the hotel that were not working, hot tub, gym. All and all it was a nice. The breakfast was good also.

Very clean. Good breakfast. Only down part was the pool and hot tub were closed.

Swimming Pool and Hot Tub were down. Everything else was good!

Front desk staff were nice, beds are decent, room was roomy and clean, and the hot tub was amazing. Lots of choices for breakfast. Would definitely stay here again

Unaware that hot tub was not serviced. Pool area not clean and pool was cold. Limited breakfast options. New policy for $75 payment that gets reimbursed next day, cumbersome and unpleasant surprise on check in.

Pros: The room layout was nice and roomy with clean sheets, carpet, etc. The breakfast dining area and lobby are very clean. The breakfast was good and the mini waffles are a nice touch. The hallways are wide, well lit and clean. Cons: Some (not all) of the front desk personnel were lukewarm. The washing machine is located in the hallway next to the ice machines and it looks unclean and very old. The workout facility was out of order and the pool chemicals were clearly off (cloudy water and musty smelling) upon entering the pool area. So, we could not workout nor swim (two things we were really looking forward to doing). Suggestions: It would help if the refrigerators had small freezer sections for travelers to put their cold packs in for coolers. There are no hot chocolate packs; no green tea, and no honey for tea. If you provided these, it would help the stay to feel a more upscale. For a family of five in a suite, the hotel provides very small (micro-sized) shampoo and conditioner - not even enough for one person. Since we only stayed one night we did not intend to unpack all of our belongings with our own shampoo and conditioner - this was a bit of an inconvenience. The pull out mattress is very uncomfortable. You can feel every spring. We books suites regularly in other hotels that also have pull out mattresses, but this one by far the least comfortable.

Showed that it had a hot tub but it was out of service and would have booked somewhere else had I known. But everything else was great!!

The only reason we booked here was because they had a pool and hot tub. When we got there they had a sign hanging up saying they were out of order. No one bothered to let me know they were out of order. I would have canceled our booking and went with another hotel. Since we didn’t have the pool or hot tub we decided to watch tv, well half of the channels didn’t work that were listed. Even the vending machine wouldn’t half work, it wouldn’t take any bills and they wouldn’t help with it or give any change. We should have stayed somewhere else.

Dirty, grimy and nasty don’t stay here

Hot tub had been out of order for awhile, according to the front desk. No mention on website. Stairs were disgusting. Coffee cup siting in the stairwell with mold and dirty linens on the next floor down. Pretty disappointing stay for the price. I took into consideration the construction but moldy coffee is just nasty and clearly been there for awhile. One positive, we had a roof and a bed to sleep in, so thanks for that.

Very nice staff and very clean rooms

The rooms are very clean which is the most important thing for us

We were put in 2 different rooms first one had food possibly poop all over mattress, we went down and they put us in new room this one was even worse there was a pee stain the size of a watermelon that had went untreated and turning black. We went down and asked for a refund because we’d be leaving after seeing how unsanitary the 2 rooms were. The front desk person acted unapologetic like it wasn’t a big deal and said we’d have to try to get a refund through the 3rd party we booked through. So not recommend now having to dispute $400 charge for the 2 nights we did not stay.

Nice, quiet, clean, and just what I needed!

Great room, very clean.

The room was nice but the bathroom wasnt very clean. There was still spots on the toilet and hair in the sink. That defiantly had a effect on my stay. Other than that everything else was nice.

It was fine for a one night stop on our way home but I wouldn't go out of my way to stay here given the many other hotels in the area. The toilet was wobbly in our room and the sheets were dirty (as in, I brushed dirt clumps off). In the morning we heard loud people in the elevator--turned out to be staff. The bathroom was clean, the beds were comfortable, we liked the bedside lamps and charging station, and the breakfast was good.

Rooms were clean and staff was very friendly.

Large suite, looked clean however seemed run down so we were surprised it was a 9.4

Everything was good except for the pull out sofa bed. Very uncomfortable

Lots of room and incredibly comfortable beds.

Internet was terrible. I couldn’t do any work while staying there.

The room was spacious and accessible for my sister and mom.

The property was adequate for our needs driving through for the night. We stayed in their suite with diver of us. The room was very spacious! The couch slept like all the other pull-out couches (feeling the springs) but it was only for a night. Breakfast was good the next morning too.

The room was nice. However, the patio door was broke. When I opened the patio door the door almost fell on me. When I informed the front desk clerk, she said that she thought that the door was fixed.

AC was broken in all the rooms. I seen many other guests who had went out and bought additional fans to keep their room cool. I had to take my boyfriend home to stay as he said there was no way he could sleep with it that hot. I made the front desk aware of what was going on. He first tried to switch me rooms which I told him wouldn’t help because they’re all like that. And never offered any for of discount or a small return or anything def wasn’t worth the $400

Everything was very good except for two things. The outlet in between the beds was not working so I couldn't run my cpap machine and the internet was very slow.

Everything was great except the AC unit in the room was extremely loud.

Gave our room to someone else

Staff was friendly and professional, check in and out went quickly! Room, lobby, halls, etc. were neat and clean! I would defiantly star again!

Stayed in this hotel many times throughout years bcuz it's half way thru our trip back home and front desk staff is always hurried, cranky and rude to people. This trip she tried to charge me twice for room and embarrassed me in front of others as it was her lack of knowledge that was the problem . Alway something when we check in. will prob choose another option from now on.

Great service at reception. Well spoken and kind people. Loved the stay!

First the good. It was about $70 less a night than others around the area ($180 verses $250 ish). The breakfast was hot and well attended to. The check in was quick and everything worked in the room. The bad. When we checked-in, the front desk attendant was smoking in front of the door with everyday jeans and T shirt on. I thought she was someone staying there. I would expect the hotel to have some type of dress code. The room we stayed in had a few ants in it on the night stands. There were not enough parking spots for all the guests at the time.

Staff are wonderful

I was told my room number was 307. It was even written down, room 307. I went to room 307, the card didn’t work. I tried to open it multiple times before another guest opened the door. When I went to the front desk and explained the situation, he called the room. The man’s information wasn’t in the system. For safety reasons alone, I was disappointed with my experience.

The lady’s that worked the breakfast in the morning were very friendly. We got there just a few minutes after they had closed up breakfast and they opened it back up for us to grab something.

There was a horrible incident in the lobby at breakfast time between the staff and guests. The staff argued not only with my guest but with other guests in the lobby in front of children. The staff almost got into a fight with another guest. The front desk employees had to separate them. Then the front desk employees started arguing with my guest. The hot tub didn't work, our air went out or froze up in the middle of the night. The hallways were horribly hot. The prices went up for some kids sporting event. All of that being said, it was the way we were treated in the lobby that morning was the reason for my negative review. It was very unprofessional and unacceptable. We will not stay at this hotel again.

Extremely friendly staff and easy check in

Very quiet, secluded. Staff was friendly

The hotel was quiet. I couldnt hear my neighbors and there were several nice restaurants within walking distance.

Coming back from spring break it was a great hotel to take a break from driving & rest. There are lots of restaurants around the area to pick from to get a quick bite to eat. The only bummer (minor) is that the complimentary breakfast on the weekends opens at 7 not 6.

Stay was good. No major complaints. Close to food. Easy on off expressway. Hot tub pump was not working but still usuable. Breakfast was above and beyond.

Not too busy. Tucked away towards the back of the built up area of motels and restaurants

Very nice place to stay. Convenient to several restaurants.

Clean and convenient to my commute.

Great location and good accomodations. Breakfast was just so-so, but adequate.

Everyone was very kind and helpful, everything was easy to get to( food, stores..

The hotel was easy to get to, located near several eating options.

The room was great. Nice comfortable bed, big TV and good internet. Lots of counterspace in the bathroom. The hot breakfast was not good. Watery fake eggs and lousy bacon. Biscuits & gravy was OK.

Very clean. Good breakfast. Only down part was the pool and hot tub were closed.

Great check in experience. Room was spacious and comfortable. Pretty clean but not fresh smelling. Disappointed in breakfast experience; staff was nowhere to be found to replenish hot offerings. Finally appeared and just casually prepared the food but no urgency and on the phone the entire time.

Stay was good. No major complaints. Close to food. Easy on off expressway. Hot tub pump was not working but still usuable. Breakfast was above and beyond.

Hot tub was not worming. Got to breakfast at 8am. Eggs and ham slices were cold and maple syrup container empty.

Our one night stay was pleasant, nice cllean room good size, good matrese, very disapointing breakfast

Front desk staff were nice, beds are decent, room was roomy and clean, and the hot tub was amazing. Lots of choices for breakfast. Would definitely stay here again

Clean and comfortable. Property is a little dated but was great for a one night stay while traveling. Good breakfast and easy check in.

Reasonable price situayed among many other hotel options. Well lit outside, clean and quiet rooms. Breakfast was excellent. Co.pliments to the chef

Not quite as bright or nice as other Comfort Suites. Breakfast was minimal