Spring Hotel Vulcano

Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.

Das 1.mal in diesem Hotel. Alles super. Essen für alle etwas dabei. Morgenbuffet grosse Klasse. Der beheizte Aussenpool top. Wir hatten eine grosse Terrasse mit Dusche, Tisch, Stühle und 2 Liegebetten. Das Schlafzimmer geräumig mit guten Matratzen. Nicht zu hart und nicht zu weich. Eine begehbare grosse Dusche. Sehr freundliches, präsentes Personal. Sehr gute Lage. Preis/Leistungsverhältnis top. Wir kommen wieder.

I recently stayed at Hotel Vulcano, and unfortunately my experience did not meet the standards I expect from a four-star hotel. During my stay, I encountered several cockroaches in my room. When I informed reception, the initial solution offered was simply to provide spray. I had to insist on changing rooms myself, and this happened late in the evening without any clear apology or reassurance. This handling of the situation was disappointing. I also sent an email afterwards explaining my concerns, but I have not received any response. The lack of follow-up and communication is concerning. There was noticeable noise in the room that affected my comfort. In addition, I asked at reception if a bathrobe was available, but was told it was not — something I would normally expect in a hotel of this category. The hotel advertises yoga and Pilates as part of its wellness offering, yet these classes are only held twice per week in a small indoor room. Given the climate and setting, I would have expected a more suitable or outdoor space. This does not reflect the image presented in the marketing. Furthermore, the rooftop terrace is shown on Hotels.com as a facility, but access is not included in the standard room price, which feels misleading. One positive aspect was that I was allowed early check-in at around 11:30 am, which I appreciated. Overall, the guest handling and the gap between marketing and reality were disappointing.

Our third visit. Great hotel. Staff very friendly. Food excellent. Pool spotless . Shower room for late check out. Ideal for people with mobility issues too. Hope to be back next year

Renew the beds please