Spring Hotel Vulcano
234 $US
/nuit
Moyenne pour novembre
Prix pour Spring Hotel Vulcano
Sélectionnez les dates pour voir les prix et les disponibilités
234 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Spring Hotel Vulcano, les prix par nuit s'élèvent en moyenne à 177 $US pendant le mois le moins cher (juin) et à 265 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 261 $US |
| février | 265 $US |
| mars | 259 $US |
| avril | 221 $US |
| mai | 179 $US |
| juin | 177 $US |
| juillet | 200 $US |
| août | 205 $US |
| septembre | 215 $US |
| octobre | 207 $US |
| novembre | 234 $US |
| décembre | 260 $US |
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nov. · 234 $US
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Le plus cher : février (env. 265 $US)
Le moins cher : juin (env. 177 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures, un sauna et un centre de fitness. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un salon de coiffure.
Services de l'établissement
Les équipements et services proposés incluent un poste informatique, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24.
Repas
Vous profiterez de repas généreux restaurant mais l'hébergement abrite également un café. Et pour combler tous vos petits creux, cet hôtel propose également un service d'étage (horaires limités). Détendez-vous devant un verre au bar en bord de piscine ou dans un des 2 bars/lounges de l'hébergement.
Chambres
Les 371 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. Les chambres sont dotées d'un balcon. Des chaînes par satellite sont à votre disposition et vous invitent au divertissement. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un bidet.
Emplacement
Spring Hotel Vulcano est la solution idéale pour un séjour en plein cœur de Arona, à moins de 10 minutes de marche de Plage de las Américas et Plage de Las Vistas. Cet hôtel avec golf se trouve à 5,8 km de Plage de Fañabé et à 2,4 km de Parc aquatique Siam Park.
À proximité
La Pyramide d'Arona (salle de spectacle)(0.3 miles)
Stade Antonio Domínguez Alfonso(0.3 miles)
Plage El Camisón(0.4 miles)
Parc Central d'Arona(0.5 miles)
Plage de las Américas(0.5 miles)
Plage de Las Vistas(0.5 miles)
Veronicas Strip(0.7 miles)
Centre Commercial Parque Santiago 6(0.8 miles)
Plage de Troya S.A.(0.8 miles)
Plage de Torviscas(1.1 miles)
Magma Art and Congress Centre (centre d'expositions)(1.2 miles)
Plage El Bobo(1.2 miles)
Sports Nautiques Tenerife(1.2 miles)
Centre commercial Siam Mall(1.3 miles)
Golf de Las Americas(1.3 miles)
Aéroport de Tenerife sud (Sur Reina Sofia) (TFS)(11.3 miles)
Aéroport de La Gomera (GMZ)(48.1 miles)
Aéroport de Santa Cruz de Tenerife Tenerife Nord (TFN)(50.3 miles)
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Nettoyage à sec
Emplacement
Avenida Antonio Domínguez Alfonso, 8, Playa de las Americas, Iles Canaries, Espagne
La Pyramide d'Arona (salle de spectacle) (0.3 miles)
Stade Antonio Domínguez Alfonso (0.3 miles)
Plage El Camisón (0.4 miles)
Parc Central d'Arona (0.5 miles)
Plage de las Américas (0.5 miles)
Plage de Las Vistas (0.5 miles)
Options de chambre
10
Economy Double Room (3 Adults)
Détails de la chambre
3× Lits Simples
1 Lit Double Standard
et 1 Lit Simple
Couchages 3
323 ft²
BalconClimatisationSalle de bain privéeMini bar
9
Chambre Double, balcon, vue piscine
Détails de la chambre
2 Lits Simples
1 Lit Double Standard
Couchages 2
323 ft²
BalconClimatisationSalle de bain privéeBerceau(x) (gratuit)
4
Chambre Double (Access to Up! Level Sun Terrace)
Détails de la chambre
2 Lits Simples
1 Lit Double Standard
Couchages 3
323 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
9
Chambre Double Standard, balcon (3 adults)
Détails de la chambre
3× Lits Simples
1 Lit Double Standard
et 1 Lit Simple
Couchages 3
323 ft²
BalconClimatisationSalle de bain privéeMini bar
10
Economy Double Room
Détails de la chambre
3× Lits Simples
1 Lit Double Standard
et 1 Lit Simple
Couchages 2
323 ft²
BalconClimatisationSalle de bain privéeMini bar
9
Chambre Double Standard, balcon (2 adults and 1 child)
Détails de la chambre
3× Lits Simples
1 Lit Double Standard
et 1 Lit Simple
Couchages 2
323 ft²
BalconClimatisationSalle de bain privéeMini bar
11
Chambre Double pour 1 personne, balcon, vue piscine
Détails de la chambre
1 Lit Double Standard
323 ft²
BalconClimatisationSalle de bain privéeBerceau(x) (gratuit)
4
Chambre Double (Access to Up! Level Sun Terrace)
Détails de la chambre
1 Lit Simple
323 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
10
Chambre Double Standard, balcon
Détails de la chambre
1 Lit Double Standard
2 Lits Simples
Couchages 2
323 ft²
BalconClimatisationSalle de bain privéeBerceau(x) (gratuit)
4
Chambre Double (Access to Up! Level Sun Terrace)
Détails de la chambre
2 Lits Simples
1 Lit Double Standard
Couchages 2
323 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
13
Chambre Double Standard, balcon, vue piscine (3 adults)
Détails de la chambre
3× Lits Simples
1 Lit Double Standard
et 1 Lit Simple
Couchages 3
323 ft²
BalconClimatisationSalle de bain privéeMini bar
10
Economy Duble Room (2 Adults and 1 Child)
Détails de la chambre
1 Lit Double Standard
et 1 Lit Simple
3× Lits Simples
Couchages 2
323 ft²
BalconClimatisationSalle de bain privéeMini bar
10
Economy Double Room (1 Adult)
Détails de la chambre
3× Lits Simples
1 Lit Double Standard
et 1 Lit Simple
323 ft²
BalconClimatisationSalle de bain privéeMini bar
10
Chambre Double Standard pour 1 personne, balcon
Détails de la chambre
1 Lit Double Standard
323 ft²
BalconClimatisationSalle de bain privéeBerceau(x) (gratuit)
8
Chambre Double Standard, balcon, vue piscine (2 adults and 1 child)
Détails de la chambre
3× Lits Simples
1 Lit Double Standard
et 1 Lit Simple
Couchages 2
323 ft²
BalconClimatisationSalle de bain privéeMini bar
Avis des voyageurs sur Spring Hotel Vulcano
8.4
Très bien
Basé sur 334 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
70%
Familles
18%
Groupes
8%
Solo
2%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les récents avis concernant l'hôtel Spring Hotel Vulcano, les clients ne cessent d'encenser son emplacement central et pratique, permettant de se déplacer facilement, ainsi que ses agréables espaces piscine avec de nombreux transats. Toutefois, les commentaires sur le service, le confort des chambres et certaines installations révèlent une variabilité significative et des points à améliorer.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les récents avis concernant l'hôtel Spring Hotel Vulcano, les clients ne cessent d'encenser son emplacement central et pratique, permettant de se déplacer facilement, ainsi que ses agréables espaces piscine avec de nombreux transats. Toutefois, les commentaires sur le service, le confort des chambres et certaines installations révèlent une variabilité significative et des points à améliorer.
La propreté semble inégale : si certains décrivent des chambres propres, plusieurs avis signalent la présence de cafards dans les chambres et des oublis occasionnels de la part du service de ménage, comme des draps non changés ou des sols non nettoyés, avec quelques observations également dans les parties communes. Le service est mitigé : beaucoup trouvent le personnel sympathique et serviable, mais des plaintes récurrentes concernent une réception impolie ou peu réactive, un enregistrement lent ou problématique, et un suivi limité. La restauration se distingue par la variété de son petit-déjeuner, tandis que les commentaires sur le dîner sont partagés, certains faisant état d'une qualité inégale, de problèmes d'étiquetage ou de température, et d'une affluence importante aux heures de pointe. Dans l'ensemble, attendez-vous à un point de départ pratique avec des équipements attrayants, mais une exécution inégale.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines sont un atout majeur, avec de nombreux transats, et plusieurs clients apprécient le toit-terrasse UP payant. La salle de sport et le spa semblent parfois limités, avec des problèmes d'entretien ou des fermetures temporaires mentionnés.
Avis de voyageur à ce sujet
8
Hans Petter
6 déc. 2024
·
A séjourné 5 nuits
I recently stayed at Spring Hotel Vulcano for 5 nights and would like to share my experience. First, the positives: The breakfast is excellent, offering a wide variety of delicious options. The staff are incredibly friendly and service-minded, always ready to assist with a smile. The pool area is also very pleasant, providing a nice spot to relax and unwind. However, there are a few areas that need improvement. One major downside is the extra charge for using the safe in the room. This feels like an unnecessary way to extract more money from guests, as a room safe should be a standard amenity. Additionally, the rooms are poorly insulated, leading to significant noise issues. I could hear my neighbors coughing during the night, and the noise from the reception area was quite disruptive. Lastly, while the gym is adequate, it appears to be neglected. Several machines have visible rust, indicating a lack of proper maintenance. Overall, while there are some great aspects to Spring Hotel Vulcano, there are also areas that need attention to enhance the guest experience.
I recently stayed at Spring Hotel Vulcano for 5 nights and would like to share my experience. First, the positives: The breakfast is excellent, offering a wide variety of delicious options. The staff are incredibly friendly and service-minded, always ready to assist with a smile. The pool area is also very pleasant, providing a nice spot to relax and unwind. However, there are a few areas that need improvement. One major downside is the extra charge for using the safe in the room. This feels like an unnecessary way to extract more money from guests, as a room safe should be a standard amenity. Additionally, the rooms are poorly insulated, leading to significant noise issues. I could hear my neighbors coughing during the night, and the noise from the reception area was quite disruptive. Lastly, while the gym is adequate, it appears to be neglected. Several machines have visible rust, indicating a lack of proper maintenance. Overall, while there are some great aspects to Spring Hotel Vulcano, there are also areas that need attention to enhance the guest experience.
10
Ashleigh
3 févr. 2026
·
A séjourné 3 nuits
Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.
Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.
10
Peter
9 janv. 2025
·
A séjourné 12 nuits
Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.
Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.
10
Jon
12 févr. 2023
·
A séjourné 4 nuits
Lovely hotel. Great location. Only strange thing was booking the top terrace three days in advance and not allowing you to book on the day even if there was spaces.
Lovely hotel. Great location. Only strange thing was booking the top terrace three days in advance and not allowing you to book on the day even if there was spaces.
8
Darren
15 juil. 2025
·
A séjourné 14 nuits
Lovely breakfast and pools great and clean room
Lovely breakfast and pools great and clean room
8
DAWN
3 déc. 2023
·
A séjourné 7 nuits
The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds
The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds
10
Felipe
4 juin 2023
·
A séjourné 3 nuits
Hotel tranquilo, con muy buenas instalaciones (piscina, gimnasio, habitaciones...) calidad y variedad en desayuno y cena.
Hotel tranquilo, con muy buenas instalaciones (piscina, gimnasio, habitaciones...) calidad y variedad en desayuno y cena.
2
Katie
16 déc. 2025
·
A séjourné 7 nuits
Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.
Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.
8
Rachida
17 avr. 2025
·
A séjourné 5 nuits
Le UP est juste top mais seulement quand il n’y a pas grand monde !
Le UP est juste top mais seulement quand il n’y a pas grand monde !
8
David
17 mai 2022
·
A séjourné 7 nuits
It was my wife’s birthday and our anniversary but it was not acknowledged at check in but that’s ok the hotel is fine we stayed there back in 1998 it’s where we got engaged again that was mentioned but no response from the hotel the only thing we was unhappy with was that the gym and spa was closed though out our stay no mention about it when we checked in so very disappointed about that I mentioned it to reception on day two as I couldn’t find the gym they told me they had a fire the week before but didn’t think it would be a good idea to tell there customers overall ok but they lack a bit of care to there customers
It was my wife’s birthday and our anniversary but it was not acknowledged at check in but that’s ok the hotel is fine we stayed there back in 1998 it’s where we got engaged again that was mentioned but no response from the hotel the only thing we was unhappy with was that the gym and spa was closed though out our stay no mention about it when we checked in so very disappointed about that I mentioned it to reception on day two as I couldn’t find the gym they told me they had a fire the week before but didn’t think it would be a good idea to tell there customers overall ok but they lack a bit of care to there customers
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Des signalements de cafards dans certaines chambres et parties communes, ainsi que des oublis occasionnels de la part du service de ménage (par exemple, des draps non changés ou des sols laissés sales), contrastent avec de nombreux commentaires faisant état de chambres propres.
Avis de voyageur à ce sujet
8
Efemia
25 févr. 2023
·
A séjourné 7 nuits
Flott hótel með góðum mat. Mikið hreinlæti.
Flott hótel með góðum mat. Mikið hreinlæti.
10
Peter
9 janv. 2025
·
A séjourné 12 nuits
Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.
Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.
8
dario
3 janv. 2023
·
A séjourné 19 357 nuits
Struttura eccellente, camera ampia, pulita e silenziosa, gradito il kit the e caffe presente in camera. Altrettanto belle le piscine esterne con ampia disponibilità di lettini e zona bar gradevole. Colazione internazionale con ampia offerta di qualsiasi tipo.
Struttura eccellente, camera ampia, pulita e silenziosa, gradito il kit the e caffe presente in camera. Altrettanto belle le piscine esterne con ampia disponibilità di lettini e zona bar gradevole. Colazione internazionale con ampia offerta di qualsiasi tipo.
8
Darren
15 juil. 2025
·
A séjourné 14 nuits
Lovely breakfast and pools great and clean room
Lovely breakfast and pools great and clean room
10
Matthew
20 mai 2025
·
A séjourné 5 nuits
Great hotel really central to the main strip and very clean - breakfast was also very good
Great hotel really central to the main strip and very clean - breakfast was also very good
8
DAWN
3 déc. 2023
·
A séjourné 7 nuits
The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds
The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds
6
Angela
9 janv. 2023
·
A séjourné 6 nuits
We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.
We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.
2
Fiona Lorraine
9 sept. 2023
·
A séjourné 7 nuits
This hotel is lovely but they clearly have a problem with a cockroach infestation which they acknowledged that they were already aware of but are not dealing with properly or seriously enough in my opinion. My own room on the ground floor and my friends room on the 7th floor which was a premium room both had cockroaches and they were running around the swimming pool area too. I think this hotel needs an urgent health and safety inspection and should have its Expedia recommended staus removed until a inspection is passed.
This hotel is lovely but they clearly have a problem with a cockroach infestation which they acknowledged that they were already aware of but are not dealing with properly or seriously enough in my opinion. My own room on the ground floor and my friends room on the 7th floor which was a premium room both had cockroaches and they were running around the swimming pool area too. I think this hotel needs an urgent health and safety inspection and should have its Expedia recommended staus removed until a inspection is passed.
4
Paulo
6 janv. 2025
·
A séjourné 4 nuits
I would like to express my dissatisfaction regarding the conditions of the room I am staying in. Unfortunately, I have noticed the presence of cockroaches in the room, which is completely unacceptable. Additionally, the spring mattress is quite uncomfortable and does not meet quality expectations. Overall, the room is far below the expected standard, especially considering the daily rate being charged. I hope these issues are addressed urgently and that the hotel takes the necessary steps to ensure a clean, comfortable environment that aligns with the price.
I would like to express my dissatisfaction regarding the conditions of the room I am staying in. Unfortunately, I have noticed the presence of cockroaches in the room, which is completely unacceptable. Additionally, the spring mattress is quite uncomfortable and does not meet quality expectations. Overall, the room is far below the expected standard, especially considering the daily rate being charged. I hope these issues are addressed urgently and that the hotel takes the necessary steps to ensure a clean, comfortable environment that aligns with the price.
4
Emilie
21 févr. 2026
·
A séjourné 4 nuits
I recently stayed at Hotel Vulcano, and unfortunately my experience did not meet the standards I expect from a four-star hotel. During my stay, I encountered several cockroaches in my room. When I informed reception, the initial solution offered was simply to provide spray. I had to insist on changing rooms myself, and this happened late in the evening without any clear apology or reassurance. This handling of the situation was disappointing. I also sent an email afterwards explaining my concerns, but I have not received any response. The lack of follow-up and communication is concerning. There was noticeable noise in the room that affected my comfort. In addition, I asked at reception if a bathrobe was available, but was told it was not — something I would normally expect in a hotel of this category. The hotel advertises yoga and Pilates as part of its wellness offering, yet these classes are only held twice per week in a small indoor room. Given the climate and setting, I would have expected a more suitable or outdoor space. This does not reflect the image presented in the marketing. Furthermore, the rooftop terrace is shown on Hotels.com as a facility, but access is not included in the standard room price, which feels misleading. One positive aspect was that I was allowed early check-in at around 11:30 am, which I appreciated. Overall, the guest handling and the gap between marketing and reality were disappointing.
I recently stayed at Hotel Vulcano, and unfortunately my experience did not meet the standards I expect from a four-star hotel. During my stay, I encountered several cockroaches in my room. When I informed reception, the initial solution offered was simply to provide spray. I had to insist on changing rooms myself, and this happened late in the evening without any clear apology or reassurance. This handling of the situation was disappointing. I also sent an email afterwards explaining my concerns, but I have not received any response. The lack of follow-up and communication is concerning. There was noticeable noise in the room that affected my comfort. In addition, I asked at reception if a bathrobe was available, but was told it was not — something I would normally expect in a hotel of this category. The hotel advertises yoga and Pilates as part of its wellness offering, yet these classes are only held twice per week in a small indoor room. Given the climate and setting, I would have expected a more suitable or outdoor space. This does not reflect the image presented in the marketing. Furthermore, the rooftop terrace is shown on Hotels.com as a facility, but access is not included in the standard room price, which feels misleading. One positive aspect was that I was allowed early check-in at around 11:30 am, which I appreciated. Overall, the guest handling and the gap between marketing and reality were disappointing.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement modernes, et dans certains cas spacieuses et calmes, de nombreux clients louant le confort. D'autres font état d'une qualité de literie variable, d'une mauvaise isolation phonique causant du bruit provenant des voisins ou des parties communes, et d'une connexion Wi-Fi dans la chambre peu fiable.
Avis de voyageur à ce sujet
8
Hans Petter
6 déc. 2024
·
A séjourné 5 nuits
I recently stayed at Spring Hotel Vulcano for 5 nights and would like to share my experience. First, the positives: The breakfast is excellent, offering a wide variety of delicious options. The staff are incredibly friendly and service-minded, always ready to assist with a smile. The pool area is also very pleasant, providing a nice spot to relax and unwind. However, there are a few areas that need improvement. One major downside is the extra charge for using the safe in the room. This feels like an unnecessary way to extract more money from guests, as a room safe should be a standard amenity. Additionally, the rooms are poorly insulated, leading to significant noise issues. I could hear my neighbors coughing during the night, and the noise from the reception area was quite disruptive. Lastly, while the gym is adequate, it appears to be neglected. Several machines have visible rust, indicating a lack of proper maintenance. Overall, while there are some great aspects to Spring Hotel Vulcano, there are also areas that need attention to enhance the guest experience.
I recently stayed at Spring Hotel Vulcano for 5 nights and would like to share my experience. First, the positives: The breakfast is excellent, offering a wide variety of delicious options. The staff are incredibly friendly and service-minded, always ready to assist with a smile. The pool area is also very pleasant, providing a nice spot to relax and unwind. However, there are a few areas that need improvement. One major downside is the extra charge for using the safe in the room. This feels like an unnecessary way to extract more money from guests, as a room safe should be a standard amenity. Additionally, the rooms are poorly insulated, leading to significant noise issues. I could hear my neighbors coughing during the night, and the noise from the reception area was quite disruptive. Lastly, while the gym is adequate, it appears to be neglected. Several machines have visible rust, indicating a lack of proper maintenance. Overall, while there are some great aspects to Spring Hotel Vulcano, there are also areas that need attention to enhance the guest experience.
10
Lorena
18 déc. 2022
·
A séjourné 14 nuits
Das 1.mal in diesem Hotel. Alles super. Essen für alle etwas dabei. Morgenbuffet grosse Klasse. Der beheizte Aussenpool top. Wir hatten eine grosse Terrasse mit Dusche, Tisch, Stühle und 2 Liegebetten. Das Schlafzimmer geräumig mit guten Matratzen. Nicht zu hart und nicht zu weich. Eine begehbare grosse Dusche. Sehr freundliches, präsentes Personal. Sehr gute Lage. Preis/Leistungsverhältnis top. Wir kommen wieder.
Das 1.mal in diesem Hotel. Alles super. Essen für alle etwas dabei. Morgenbuffet grosse Klasse. Der beheizte Aussenpool top. Wir hatten eine grosse Terrasse mit Dusche, Tisch, Stühle und 2 Liegebetten. Das Schlafzimmer geräumig mit guten Matratzen. Nicht zu hart und nicht zu weich. Eine begehbare grosse Dusche. Sehr freundliches, präsentes Personal. Sehr gute Lage. Preis/Leistungsverhältnis top. Wir kommen wieder.
10
Giuseppe
10 sept. 2022
·
A séjourné 7 nuits
Ho apprezzato il design moderno dell'hotel. Una hall grandissima con vegetazione, pareti di vetro e fontane. Camere enormi ( rispetto allo standard ) arredate in modo moderno e funzionale. Divanetto, armadio a muro con luce, tanti punti luce in camera, bagno con doccia spaziosa. Asciugamano grandi per la piscina in dotazione. App sul cellulare per comunicare con la reception, richiedere servizi ( ad esempio il cambio di lenzuola ), essere informati sulle attività del hotel. Buffet colazione e cena vario e gradevole. Certo non è stato proprio tutto perfetto ma direi un hotel con 4 stelle vere e meritatissime. La zona è centralissima, un pò rumorosa ma il chiasso cessa intorno alle 23. Non è vicino al mare ma le principali spiagge della zona si raggiungono in 10 minuti a piedi. Sono rimasto molto soddisfatto e ci ritornerei.
Ho apprezzato il design moderno dell'hotel. Una hall grandissima con vegetazione, pareti di vetro e fontane. Camere enormi ( rispetto allo standard ) arredate in modo moderno e funzionale. Divanetto, armadio a muro con luce, tanti punti luce in camera, bagno con doccia spaziosa. Asciugamano grandi per la piscina in dotazione. App sul cellulare per comunicare con la reception, richiedere servizi ( ad esempio il cambio di lenzuola ), essere informati sulle attività del hotel. Buffet colazione e cena vario e gradevole. Certo non è stato proprio tutto perfetto ma direi un hotel con 4 stelle vere e meritatissime. La zona è centralissima, un pò rumorosa ma il chiasso cessa intorno alle 23. Non è vicino al mare ma le principali spiagge della zona si raggiungono in 10 minuti a piedi. Sono rimasto molto soddisfatto e ci ritornerei.
8
dario
3 janv. 2023
·
A séjourné 19 357 nuits
Struttura eccellente, camera ampia, pulita e silenziosa, gradito il kit the e caffe presente in camera. Altrettanto belle le piscine esterne con ampia disponibilità di lettini e zona bar gradevole. Colazione internazionale con ampia offerta di qualsiasi tipo.
Struttura eccellente, camera ampia, pulita e silenziosa, gradito il kit the e caffe presente in camera. Altrettanto belle le piscine esterne con ampia disponibilità di lettini e zona bar gradevole. Colazione internazionale con ampia offerta di qualsiasi tipo.
6
David
13 mars 2024
·
A séjourné 8 nuits
We stayed here last year and it was very good. This year wasn't as great. The bedsheets were poor quality, some of the staff were quite rude and you couldn't get wifi in the bedrooms, only in the lobby area. I don't think we'll be back.
We stayed here last year and it was very good. This year wasn't as great. The bedsheets were poor quality, some of the staff were quite rude and you couldn't get wifi in the bedrooms, only in the lobby area. I don't think we'll be back.
8
DAWN
3 déc. 2023
·
A séjourné 7 nuits
The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds
The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds
2
Katie
16 déc. 2025
·
A séjourné 7 nuits
Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.
Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.
4
Paulo
6 janv. 2025
·
A séjourné 4 nuits
I would like to express my dissatisfaction regarding the conditions of the room I am staying in. Unfortunately, I have noticed the presence of cockroaches in the room, which is completely unacceptable. Additionally, the spring mattress is quite uncomfortable and does not meet quality expectations. Overall, the room is far below the expected standard, especially considering the daily rate being charged. I hope these issues are addressed urgently and that the hotel takes the necessary steps to ensure a clean, comfortable environment that aligns with the price.
I would like to express my dissatisfaction regarding the conditions of the room I am staying in. Unfortunately, I have noticed the presence of cockroaches in the room, which is completely unacceptable. Additionally, the spring mattress is quite uncomfortable and does not meet quality expectations. Overall, the room is far below the expected standard, especially considering the daily rate being charged. I hope these issues are addressed urgently and that the hotel takes the necessary steps to ensure a clean, comfortable environment that aligns with the price.
10
Joy
24 févr. 2025
·
A séjourné 1 nuit
This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care.
This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care.
6
Signý S.
6 févr. 2026
·
A séjourné 8 nuits
Renew the beds please
Renew the beds please
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Les avis sur le service sont mitigés : beaucoup soulignent un personnel sympathique et serviable, mais plusieurs avis signalent une réception impolie ou peu réactive, une mauvaise gestion des problèmes ou un suivi insuffisant, ainsi que des problèmes d'enregistrement ou des malentendus.
Avis de voyageur à ce sujet
10
Ashleigh
3 févr. 2026
·
A séjourné 3 nuits
Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.
Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.
10
Gillian
14 avr. 2023
·
A séjourné 7 nuits
Thoroughly enjoyed our stay at Spring Vulcano Hotel. A good choice of meals and very friendly staff. Would definitely stay here again.
Thoroughly enjoyed our stay at Spring Vulcano Hotel. A good choice of meals and very friendly staff. Would definitely stay here again.
6
David
13 mars 2024
·
A séjourné 8 nuits
We stayed here last year and it was very good. This year wasn't as great. The bedsheets were poor quality, some of the staff were quite rude and you couldn't get wifi in the bedrooms, only in the lobby area. I don't think we'll be back.
We stayed here last year and it was very good. This year wasn't as great. The bedsheets were poor quality, some of the staff were quite rude and you couldn't get wifi in the bedrooms, only in the lobby area. I don't think we'll be back.
8
Kjetil
31 mai 2025
·
A séjourné 1 nuit
Mat bra, rom bra, badeområdet bra, hyggelig betjening
Mat bra, rom bra, badeområdet bra, hyggelig betjening
6
Jan
9 déc. 2025
·
A séjourné 1 nuit
Masse rot ved innsjekking, og fikk ikke det rommet jeg hadde bestilt.
Masse rot ved innsjekking, og fikk ikke det rommet jeg hadde bestilt.
6
Angela
9 janv. 2023
·
A séjourné 6 nuits
We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.
We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.
2
Katie
16 déc. 2025
·
A séjourné 7 nuits
Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.
Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.
8
David
17 mai 2022
·
A séjourné 7 nuits
It was my wife’s birthday and our anniversary but it was not acknowledged at check in but that’s ok the hotel is fine we stayed there back in 1998 it’s where we got engaged again that was mentioned but no response from the hotel the only thing we was unhappy with was that the gym and spa was closed though out our stay no mention about it when we checked in so very disappointed about that I mentioned it to reception on day two as I couldn’t find the gym they told me they had a fire the week before but didn’t think it would be a good idea to tell there customers overall ok but they lack a bit of care to there customers
It was my wife’s birthday and our anniversary but it was not acknowledged at check in but that’s ok the hotel is fine we stayed there back in 1998 it’s where we got engaged again that was mentioned but no response from the hotel the only thing we was unhappy with was that the gym and spa was closed though out our stay no mention about it when we checked in so very disappointed about that I mentioned it to reception on day two as I couldn’t find the gym they told me they had a fire the week before but didn’t think it would be a good idea to tell there customers overall ok but they lack a bit of care to there customers
10
Joy
24 févr. 2025
·
A séjourné 1 nuit
This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care.
This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care.
4
Emilie
21 févr. 2026
·
A séjourné 4 nuits
I recently stayed at Hotel Vulcano, and unfortunately my experience did not meet the standards I expect from a four-star hotel. During my stay, I encountered several cockroaches in my room. When I informed reception, the initial solution offered was simply to provide spray. I had to insist on changing rooms myself, and this happened late in the evening without any clear apology or reassurance. This handling of the situation was disappointing. I also sent an email afterwards explaining my concerns, but I have not received any response. The lack of follow-up and communication is concerning. There was noticeable noise in the room that affected my comfort. In addition, I asked at reception if a bathrobe was available, but was told it was not — something I would normally expect in a hotel of this category. The hotel advertises yoga and Pilates as part of its wellness offering, yet these classes are only held twice per week in a small indoor room. Given the climate and setting, I would have expected a more suitable or outdoor space. This does not reflect the image presented in the marketing. Furthermore, the rooftop terrace is shown on Hotels.com as a facility, but access is not included in the standard room price, which feels misleading. One positive aspect was that I was allowed early check-in at around 11:30 am, which I appreciated. Overall, the guest handling and the gap between marketing and reality were disappointing.
I recently stayed at Hotel Vulcano, and unfortunately my experience did not meet the standards I expect from a four-star hotel. During my stay, I encountered several cockroaches in my room. When I informed reception, the initial solution offered was simply to provide spray. I had to insist on changing rooms myself, and this happened late in the evening without any clear apology or reassurance. This handling of the situation was disappointing. I also sent an email afterwards explaining my concerns, but I have not received any response. The lack of follow-up and communication is concerning. There was noticeable noise in the room that affected my comfort. In addition, I asked at reception if a bathrobe was available, but was told it was not — something I would normally expect in a hotel of this category. The hotel advertises yoga and Pilates as part of its wellness offering, yet these classes are only held twice per week in a small indoor room. Given the climate and setting, I would have expected a more suitable or outdoor space. This does not reflect the image presented in the marketing. Furthermore, the rooftop terrace is shown on Hotels.com as a facility, but access is not included in the standard room price, which feels misleading. One positive aspect was that I was allowed early check-in at around 11:30 am, which I appreciated. Overall, the guest handling and the gap between marketing and reality were disappointing.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situation centrale et permettant de se rendre à pied aux plages, aux boutiques et aux restaurants, ce qui facilite l'exploration des environs.
Avis de voyageur à ce sujet
8
Karolien
7 août 2025
·
A séjourné 11 nuits
Het ontbijt buffet was fantastisch, het was zeer uitgebreid met iedere ochtend enkele speciale gerechten die elke dag wisselden. Alles was ook vers en werd goed bijgevuld. Het personeel is zeer vriendelijk en behulpzaam. De kamer was prima in orde en het hotel is op wandelafstand van het strand. Enkel jammer dat er zeer veel zwervers in de omgeving van het hotel zitten, van op ons balkon zagen we daklozen met al hun spullen op de grond liggen en hun behoefte doen.
Het ontbijt buffet was fantastisch, het was zeer uitgebreid met iedere ochtend enkele speciale gerechten die elke dag wisselden. Alles was ook vers en werd goed bijgevuld. Het personeel is zeer vriendelijk en behulpzaam. De kamer was prima in orde en het hotel is op wandelafstand van het strand. Enkel jammer dat er zeer veel zwervers in de omgeving van het hotel zitten, van op ons balkon zagen we daklozen met al hun spullen op de grond liggen en hun behoefte doen.
10
Ashleigh
3 févr. 2026
·
A séjourné 3 nuits
Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.
Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.
10
Giuseppe
10 sept. 2022
·
A séjourné 7 nuits
Ho apprezzato il design moderno dell'hotel. Una hall grandissima con vegetazione, pareti di vetro e fontane. Camere enormi ( rispetto allo standard ) arredate in modo moderno e funzionale. Divanetto, armadio a muro con luce, tanti punti luce in camera, bagno con doccia spaziosa. Asciugamano grandi per la piscina in dotazione. App sul cellulare per comunicare con la reception, richiedere servizi ( ad esempio il cambio di lenzuola ), essere informati sulle attività del hotel. Buffet colazione e cena vario e gradevole. Certo non è stato proprio tutto perfetto ma direi un hotel con 4 stelle vere e meritatissime. La zona è centralissima, un pò rumorosa ma il chiasso cessa intorno alle 23. Non è vicino al mare ma le principali spiagge della zona si raggiungono in 10 minuti a piedi. Sono rimasto molto soddisfatto e ci ritornerei.
Ho apprezzato il design moderno dell'hotel. Una hall grandissima con vegetazione, pareti di vetro e fontane. Camere enormi ( rispetto allo standard ) arredate in modo moderno e funzionale. Divanetto, armadio a muro con luce, tanti punti luce in camera, bagno con doccia spaziosa. Asciugamano grandi per la piscina in dotazione. App sul cellulare per comunicare con la reception, richiedere servizi ( ad esempio il cambio di lenzuola ), essere informati sulle attività del hotel. Buffet colazione e cena vario e gradevole. Certo non è stato proprio tutto perfetto ma direi un hotel con 4 stelle vere e meritatissime. La zona è centralissima, un pò rumorosa ma il chiasso cessa intorno alle 23. Non è vicino al mare ma le principali spiagge della zona si raggiungono in 10 minuti a piedi. Sono rimasto molto soddisfatto e ci ritornerei.
10
Margaret
31 août 2025
·
A séjourné 5 nuits
Lovely property in a central location. Breakfast was outstanding and available up to 12 pm
Lovely property in a central location. Breakfast was outstanding and available up to 12 pm
10
Peter
9 janv. 2025
·
A séjourné 12 nuits
Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.
Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.
10
Jon
12 févr. 2023
·
A séjourné 4 nuits
Lovely hotel. Great location. Only strange thing was booking the top terrace three days in advance and not allowing you to book on the day even if there was spaces.
Lovely hotel. Great location. Only strange thing was booking the top terrace three days in advance and not allowing you to book on the day even if there was spaces.
10
Scott
28 août 2023
·
A séjourné 6 nuits
Hired a car and parking was not easy.
Hired a car and parking was not easy.
10
Matthew
20 mai 2025
·
A séjourné 5 nuits
Great hotel really central to the main strip and very clean - breakfast was also very good
Great hotel really central to the main strip and very clean - breakfast was also very good
8
Ómar
23 mars 2023
·
A séjourné 7 nuits
Dásamlegt að dvelja á þessu hóteli. Fullkominn morgunverður, lagt mikið upp úr fjölbreytileikanum. Kvöldverður inn sérlega gróður og aldrei það sama. Aðstaðan við sundlaugina mjög góð, alltaf bekkir til að leggjast á. Goð aðstaða til að slaka á þarna. Staðsetningin er algjörlega frábær. Stutt í alla þjónustu, goða göngutúra, verslanir, veitingastaði eða niður að strönd. Rúmin var að okkar mati ekki sérlega goð en það var það eina sem eitthvað væri hægt að setja út á.
Dásamlegt að dvelja á þessu hóteli. Fullkominn morgunverður, lagt mikið upp úr fjölbreytileikanum. Kvöldverður inn sérlega gróður og aldrei það sama. Aðstaðan við sundlaugina mjög góð, alltaf bekkir til að leggjast á. Goð aðstaða til að slaka á þarna. Staðsetningin er algjörlega frábær. Stutt í alla þjónustu, goða göngutúra, verslanir, veitingastaði eða niður að strönd. Rúmin var að okkar mati ekki sérlega goð en það var það eina sem eitthvað væri hægt að setja út á.
10
David
28 nov. 2022
·
The location is excellent with good access to other amenities in the area.There are numerous bars cafes locally. The hotel has its own bar which which shows musical entertainment and tribute acts which are shown in the local bars. The hotel restaurant is very good with a good variety of meals however it can get very crowded at peak times. Many of the guests are elderly but the staff are excellent and very patient with some. Disabled facilities are excellent at the hotel as they are in the resort. I will definitely return there.
The location is excellent with good access to other amenities in the area.There are numerous bars cafes locally. The hotel has its own bar which which shows musical entertainment and tribute acts which are shown in the local bars. The hotel restaurant is very good with a good variety of meals however it can get very crowded at peak times. Many of the guests are elderly but the staff are excellent and very patient with some. Disabled facilities are excellent at the hotel as they are in the resort. I will definitely return there.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner est largement salué pour sa variété et sa qualité. Les avis sur le dîner sont mitigés, avec des commentaires sur un goût ou une température inégaux, une affluence importante aux heures de pointe, et un étiquetage diététique incohérent.
Avis de voyageur à ce sujet
8
Karolien
7 août 2025
·
A séjourné 11 nuits
Het ontbijt buffet was fantastisch, het was zeer uitgebreid met iedere ochtend enkele speciale gerechten die elke dag wisselden. Alles was ook vers en werd goed bijgevuld. Het personeel is zeer vriendelijk en behulpzaam. De kamer was prima in orde en het hotel is op wandelafstand van het strand. Enkel jammer dat er zeer veel zwervers in de omgeving van het hotel zitten, van op ons balkon zagen we daklozen met al hun spullen op de grond liggen en hun behoefte doen.
Het ontbijt buffet was fantastisch, het was zeer uitgebreid met iedere ochtend enkele speciale gerechten die elke dag wisselden. Alles was ook vers en werd goed bijgevuld. Het personeel is zeer vriendelijk en behulpzaam. De kamer was prima in orde en het hotel is op wandelafstand van het strand. Enkel jammer dat er zeer veel zwervers in de omgeving van het hotel zitten, van op ons balkon zagen we daklozen met al hun spullen op de grond liggen en hun behoefte doen.
8
Michael”
4 févr. 2024
·
A séjourné 10 nuits
Excellent hotel. Rooms Staff & Reception excellent. Quality of food could be better Food needs to be served & kept hot.
Excellent hotel. Rooms Staff & Reception excellent. Quality of food could be better Food needs to be served & kept hot.
10
Margaret
31 août 2025
·
A séjourné 5 nuits
Lovely property in a central location. Breakfast was outstanding and available up to 12 pm
Lovely property in a central location. Breakfast was outstanding and available up to 12 pm
8
Darren
15 juil. 2025
·
A séjourné 14 nuits
Lovely breakfast and pools great and clean room
Lovely breakfast and pools great and clean room
10
Matthew
20 mai 2025
·
A séjourné 5 nuits
Great hotel really central to the main strip and very clean - breakfast was also very good
Great hotel really central to the main strip and very clean - breakfast was also very good
6
Angela
9 janv. 2023
·
A séjourné 6 nuits
We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.
We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.
10
Felipe
4 juin 2023
·
A séjourné 3 nuits
Hotel tranquilo, con muy buenas instalaciones (piscina, gimnasio, habitaciones...) calidad y variedad en desayuno y cena.
Hotel tranquilo, con muy buenas instalaciones (piscina, gimnasio, habitaciones...) calidad y variedad en desayuno y cena.
2
Katie
16 déc. 2025
·
A séjourné 7 nuits
Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.
Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.
6
Peder
1 mars 2023
·
A séjourné 10 nuits
Stort hotell med bra läge och bra rum. Stort utbud av smaklösa maträtter men bra ostbuffé till varje middag. Bra poolområde! Hotellets största nackdel var baren! Där man normalt träffar andra människor där satt alla i en lång rad vilket var otroligt tråkigt. inget bra hotell om man åker ensam och vill träffa andra. Detta hotell inhyser till 80% äldre brittiska gäster
Stort hotell med bra läge och bra rum. Stort utbud av smaklösa maträtter men bra ostbuffé till varje middag. Bra poolområde! Hotellets största nackdel var baren! Där man normalt träffar andra människor där satt alla i en lång rad vilket var otroligt tråkigt. inget bra hotell om man åker ensam och vill träffa andra. Detta hotell inhyser till 80% äldre brittiska gäster
10
David
28 nov. 2022
·
The location is excellent with good access to other amenities in the area.There are numerous bars cafes locally. The hotel has its own bar which which shows musical entertainment and tribute acts which are shown in the local bars. The hotel restaurant is very good with a good variety of meals however it can get very crowded at peak times. Many of the guests are elderly but the staff are excellent and very patient with some. Disabled facilities are excellent at the hotel as they are in the resort. I will definitely return there.
The location is excellent with good access to other amenities in the area.There are numerous bars cafes locally. The hotel has its own bar which which shows musical entertainment and tribute acts which are shown in the local bars. The hotel restaurant is very good with a good variety of meals however it can get very crowded at peak times. Many of the guests are elderly but the staff are excellent and very patient with some. Disabled facilities are excellent at the hotel as they are in the resort. I will definitely return there.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Loela
2 août 2026
·
A séjourné 6 nuits
Séjour magnifique, hôtel très bien situé. Piscine salée mais agréable tout de même , rien à reprocher que du positif. Personnel parfait.
Séjour magnifique, hôtel très bien situé. Piscine salée mais agréable tout de même , rien à reprocher que du positif. Personnel parfait.
8
Rachida
17 avr. 2025
·
A séjourné 5 nuits
Le UP est juste top mais seulement quand il n’y a pas grand monde !
Le UP est juste top mais seulement quand il n’y a pas grand monde !
10
Caroline
il y a 6 jours
·
A séjourné 7 nuits
We loved our stay at the Volcano. Nice room, great staff, you can see that the staff put a lot of effort into decorations, entertainment and overall service. Breakfast is great and so nice with the generous hours its open. We also loved the breakfast DJ and the different options of food every morning.
We loved our stay at the Volcano. Nice room, great staff, you can see that the staff put a lot of effort into decorations, entertainment and overall service. Breakfast is great and so nice with the generous hours its open. We also loved the breakfast DJ and the different options of food every morning.
10
samantha
20 sept. 2026
·
A séjourné 4 nuits
Lovely clean hotel
Lovely clean hotel
6
Fiona
26 juin 2026
·
A séjourné 4 nuits
Not a great experience
Not a great experience
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
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Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-05: 270.375731USD
- 2026-11-06: NO DATA
- 2026-11-07: 270.375731USD
- 2026-11-08: 263.3481801664276USD
- 2026-11-09: 262.83621126174927USD
- 2026-11-10: 262.0379150123138USD
- 2026-11-11: 262.7210537794952USD
- 2026-11-12: 273.12665443180845USD
- 2026-11-13: 263.48886162757873USD
- 2026-11-14: 263.3319174032135USD
- 2026-11-15: 263.2081149784088USD
- 2026-11-16: 273.12665443180845USD
- 2026-11-17: 273.12665443180845USD
- 2026-11-18: 273.12665443180845USD
- 2026-11-19: 273.12665443180845USD
- 2026-11-20: 267.21568780181883USD
- 2026-11-21: 273.12665443180845USD
- 2026-11-22: 218.49268887411498USD
- 2026-11-23: 218.49268887411498USD
- 2026-11-24: 218.49268887411498USD
- 2026-11-25: 214.27154317295836USD
- 2026-11-26: 218.49268887411498USD
- 2026-11-27: NO DATA
- 2026-11-28: 218.49268887411498USD
- 2026-11-29: 214.27154317295836USD
- 2026-11-30: 218.49268887411498USD
- 2026-12-01: 214.03693141522217USD
- 2026-12-02: 218.49268887411498USD
- 2026-12-03: 214.24293782839965USD
- 2026-12-04: 218.49268887411498USD
- 2026-12-05: 212.33160094589232USD
- 2026-12-06: 219.36605061480714USD
- 2026-12-07: 219.36605061480714USD
- 2026-12-08: 219.03980246603393USD
- 2026-12-09: 178.35016347994994USD
- 2026-12-10: 178.35016347994994USD
- 2026-12-11: 178.35016347994994USD
- 2026-12-12: 178.35016347994994USD
- 2026-12-13: 179.0617877608032USD
- 2026-12-14: 178.35016347994994USD
- 2026-12-15: 178.35016347994994USD
- 2026-12-16: 178.35016347994994USD
- 2026-12-17: 174.90298835820008USD
- 2026-12-18: 179.0617877608032USD
- 2026-12-19: 178.35016347994994USD
- 2026-12-20: 178.35016347994994USD
- 2026-12-21: 178.35016347994994USD
- 2026-12-22: 178.35016347994994USD
- 2026-12-23: 175.96361153762817USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: NO DATA
- 2027-01-04: NO DATA
- 2027-01-05: 265.61137477009584USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Conformément aux réglementations nationales, les transactions en espèces effectuées dans cet hébergement ne peuvent pas dépasser 1000 EUR. Pour plus d'informations, veuillez contacter l'hébergement aux coordonnées figurant dans la confirmation de réservation.
- Le prix total affiché pour les séjours du 25 décembre inclut le tarif spécial du repas obligatoire de Noël.
- Le prix total affiché pour les séjours du 31 décembre inclut le tarif spécial du repas obligatoire du réveillon du Jour de l'An.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
Informations sur l'établissement
Numéro d'enregistrement de l'établissement H-38-4-0000234
- Coffre-fort dans la chambre : 3.50 EUR par jour
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Nettoyage à sec
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Distributeur automatique
Snack Bar/Deli
Services
Organisation d'excursions
Nettoyage à sec
Ménage
Service de change
Coffre-fort
Location de vélos
Consigne à bagage
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Jardin
Parcours de golf (à proximité)
Billard
Mini-golf
Piscine extérieure
Piscine extérieure chauffée
Musique live
Evening Entertainment
Pool (Rooftop)
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)