Spring Hotel Vulcano

Le UP est juste top mais seulement quand il n’y a pas grand monde !

I recently stayed at Hotel Vulcano, and unfortunately my experience did not meet the standards I expect from a four-star hotel. During my stay, I encountered several cockroaches in my room. When I informed reception, the initial solution offered was simply to provide spray. I had to insist on changing rooms myself, and this happened late in the evening without any clear apology or reassurance. This handling of the situation was disappointing. I also sent an email afterwards explaining my concerns, but I have not received any response. The lack of follow-up and communication is concerning. There was noticeable noise in the room that affected my comfort. In addition, I asked at reception if a bathrobe was available, but was told it was not — something I would normally expect in a hotel of this category. The hotel advertises yoga and Pilates as part of its wellness offering, yet these classes are only held twice per week in a small indoor room. Given the climate and setting, I would have expected a more suitable or outdoor space. This does not reflect the image presented in the marketing. Furthermore, the rooftop terrace is shown on Hotels.com as a facility, but access is not included in the standard room price, which feels misleading. One positive aspect was that I was allowed early check-in at around 11:30 am, which I appreciated. Overall, the guest handling and the gap between marketing and reality were disappointing.

Our third visit. Great hotel. Staff very friendly. Food excellent. Pool spotless . Shower room for late check out. Ideal for people with mobility issues too. Hope to be back next year

Renew the beds please

Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.