I chose this hotel in part because of 24 hr check in and I knew I would have a late arrival. I arrived at 12:05 AM, nobody was at the front desk, and I saw a sign that said "be back in 30 min". I was yelling for someone and also called the front desk only to hear it ring. 20 minutes later the front desk person walks in with food. I told the front desk person I was not happy having to wait in the lobby for 20 minutes. She then told me I don't have to be a d**k about it and said my reservation was canceled. I said I am not leaving until she gives me a receipt with a zero balance since I paid and made reservation online. She then threatened to call the cops, I said please do because I am not leaving until I get my zeroed out receipt. She then gave me the receipt as I checked into another hotel down the road. Horrible staff and horrible experience!!! If you advertise 24 hr front desk, they should be taking food with them to work and not leaving the front desk empty with a sign while they go out to get food.
I chose this hotel in part because of 24 hr check in and I knew I would have a late arrival. I arrived at 12:05 AM, nobody was at the front desk, and I saw a sign that said "be back in 30 min". I was yelling for someone and also called the front desk only to hear it ring. 20 minutes later the front desk person walks in with food. I told the front desk person I was not happy having to wait in the lobby for 20 minutes. She then told me I don't have to be a d**k about it and said my reservation was canceled. I said I am not leaving until she gives me a receipt with a zero balance since I paid and made reservation online. She then threatened to call the cops, I said please do because I am not leaving until I get my zeroed out receipt. She then gave me the receipt as I checked into another hotel down the road. Horrible staff and horrible experience!!! If you advertise 24 hr front desk, they should be taking food with them to work and not leaving the front desk empty with a sign while they go out to get food.
