Nakara Long Beach Resort - SHA Extra Plus

Check in out efficient. Staff all excellent throughout. Room was not good. Animals in the wall and ceiling. Shower was falling apart. Bed was like a rock. Pillow inadequate with no second option. NO SAFE

Expected a bit more out of this stay beacuase of the price. Staff were very kind and helpful when needed and the hotel had great location, beautiful beach and sunsets. Two pool areas with a lot of sun beds and nice pools, also they had taxi service available which was very nice! Improvements: - The beds were awful, so hard so woke up with back pains every morning and slept bad. Our mattress was also moldy… - The rooms don’t have a phone so you can’t call the reception, we had two times where we needed to call the reception. The hotel area is really large and since our cabin were furthest away we had to walk to the reception every time, would have been easier if we could call.

Nice hotel on a beautiful beach. Staff were very helpful and friendly

Starting with the positive, overall the staff were polite especially the bar and breakfast staff. Breakfast was an excellent spread, topped up regularly and staff were efficient and polite. The amenities overall were well maintained although the pool area wasn’t cleaned up well each night, rubbish was left poolside the next morning. The beach was stunning, plenty of places to eat and bars etc. Beautiful warm sea, white sand, gorgeous sunsets. The negatives, the check in/check out was impersonal and lacked welcoming, especially in comparison to the last accommodation we had stayed at. We had money go missing from our bag, left unlocked one morning when we went to breakfast. We usually padlocked our case each day and this particular morning we forgot. We had £100 in notes and when we arrived back from breakfast, only £70 remained. We immediately reported this to reception staff and they did nothing except to say we should have used the safe in the room. I stated this was avoided due to the fact the safes weren’t bolted in place. They had a camera right outside our room but no action was taken by the staff to rectify this. From this point on we felt very unsafe and specified that we wanted no-one to enter our room, including staff. The sun bed war is real!! We saw multiple arguments and even had one guy tell us we were on his sun loungers. Staff say they’ll remove other people’s towels if people are caught reserving them and we did witness this to be true

Many staff members (at the reception)where not polite, (two where nice and one of them was mimi) Electricity went away at one point for a few hours ( no big deal) Pool opened at 7 am but at 8 am they had no towels ready. The mixed our room with another ending up in them trying to charge us for more. When you asked staff about shows or other happenings they either did not know or gave you wrong info (fireshow was told to start att 9 pm but it started at 8pm) One was not allowed to eat by the sunbeds (poolarea) Weird routine for towels. But nice location and rooms where ok.