Walton Hall Hotel & Spa by Sunday

stayed at hotel on 25 April 2026 for one night having booked a superior double room using hotels.com app. While the room itself was pleasant, the heating system was not functioning. I had to walk for more than 5 minutes to reception to report the issue, as the room telephone went unanswered. A small heater was initially provided, but it was insufficient for the size of the room. I therefore returned to reception to request either a larger heater or an alternative room. I was then shown another room; however, this was not of the same superior standard, and unfortunately, the heating there was also not working. As a result, I chose to remain in my original room, where a second heater was eventually provided. I had checked in late in the evening expecting a relaxing stay, but instead spent several hours trying to get the room warm, which was quite disappointing. Additionally, I noted that there were no dressing gowns in the room and no room service available, despite these being advertised as part of your offering. Overall, I am very disappointed with the level of service I experienced. I have contact the hotel directly before submitting this review and demanded an explanation but they did not even respond to my complaint.

Très déçu par mon expérience dans cet établissement. L’accueil a été particulièrement désagréable : aucune volonté d’aider lorsque j’ai demandé à décaler ma réservation, malgré une demande faite rapidement. Le manque de considération client est vraiment regrettable. Pareil pour Hotels.com qui ne m'a pas du tout aidé. Le service client est géré par une IA qui fait tout pour nous décourager de nos demandes. Ensuite, la prestation n’était pas du tout à la hauteur de ce qui est annoncé. Je m’attendais à séjourner dans un château, mais j’ai été logé dans des dépendances anciennes, mal entretenues et loin du standing promis. Il y a un véritable décalage entre les photos présentées et la réalité sur place, ce qui est trompeur. Au vu de cette expérience globale, je ne recommande pas cet établissement et n’y retournerai pas.

The rooms are very clean however the beds are not as comfortable as you would expect for this type of establishment. The staff was very friendly however the restaurant was very understaffed and the food was mediocre for the price. Nice place to stay but would not use the restaurants.

We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm. We were surprised to be charged for swimming, £12 pppd, this had always been included previously. We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet... The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely. Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back.

The room was ok, a little dated. The online check in procedure was clunky and not intuitive. Breakfast was average, dining room was dirty and overall the experience was poor