The Welcombe Hotel, Sure Hotel Collection by Best Western

Clean and comfortable - tired in places and needs a refresh, have stayed here before - this time the staff seemed rushed and in a hurry with everything

We had a 2 day stay ,the 1st night we stayed in a very tied ground floor room overlooking the car park which we were not happy about , I saw Sarah at reception who was so accommodating and upgraded us to an amazing room on the 2nd floor which made our stay so much more comfortable with fantastic views of the gardens and golf corse !! we were so chuffed and would definitely come back to the hotel as the staff were lovely and the food was good..hands up to Sarah who made our stay perfect!! 5* for the second night

Lovely hotel. A bit tired around the edges. Staff very good in all areas. Spa excellent. Lovely grounds.

Breakfast was poor. No fresh fruit or honey, week coffee, sugar rich cereals. I asked for some fruit and was told they had run out until a delivery at 12.

Misleading hotel booking We were sent to another place a km away instead of in the main building. The main building looks royal in the photos. This one was a bland building with a terrible approach road, made of apartments, where we had to lug our luggage up a flight of stairs. There was no one to be seen from the hotel at this place. Not one soul. We had to drive to the main building for breakfast. And we paid handsomely for what we thought was the privilege of staying in a regal hotel. This should be listed as a separate property and not as the Welcombe. This is not ethical.