Comfort Suites Southport

We had a a wonderful stay. Great continental breakfast. Very kind staff. Only downside the pool was broken so it was closed.

The railing to the pool was broken off and would not stay, it was also not sturdy enough to provide any safety whatsoever. I requested them to clean my room I was straight out told no. That I had just moved in the day before. Even though daily housekeeping is part of their package. Within my time there I was confronted by several insects. They're elevator floor was so disgustingly dirty. Their pool ended up being closed for 2 days purely just for the soul fact that they could not get a maintenance guy to come in to clean it after a kid threw up in it. I did like that it was family oriented and the staff were mostly sweet

The pull out couch was broken, sheets and pillowcases were dingy and stained. My kids developed a rash after swimming in the pool. Overall, felt dirty.

This property is a piece of sh*t. Everything is dirty and broken. Pool was out of order and breakfast didn’t exist. DO NOT STAY HERE! I reached out to Expedia for a refund and they didn’t respond. Customer service is dead in this country. Or at least at Expedia it is.

I reserved 3 rooms. All 3 room had a very bad smell coming from the heater. The sofa sleepers had stains and were dirty, a bandaid fell out of the bed. One rooms toilet water was shut off. The toilet had to be manually flushed. The pool had stuff floating in it. The hand rail to get out of the pool was broken. The staff was never around. Always waiting for someone to come around. The outside lights in the entrance and parking lot weren't on. The whole parking lot was in the dark at 6am.

1. The room, it had a mildew smell. 2. The refrigerator in the room didn't work. 3. Only enough towels to shower 1 day out of our 2 night stay. 4. Missing knob of closet with exposed screw. 5. Stains on both beds. 6. Pillows were not what you would expect from a hotel. They were square pillows in queen size pillow cases with very little stuffing. 7. Stains and holes on the couch and no chair in the "Living room" area. 8. Dresser and table were in very rough shape. Bottom drawer of dresser didn't come out. 9. There were multiple disgusting areas around the bathtub that had unknown substance on it. 10. Fan in bathroom covered in dust. 11. Bathroom door did not latch closed and wouldn't lock. 12. Multiple stains all over the floor. 13. Cobwebs all over. 14. When my husband and son went up to the 4th floor to get ice, the entire floor smelled like weed. 15. We were only able to get 1/2 of a container of ice. It was only enough to fill 1 cup. 16. When I took my son to the pool to go swimming, I noticed green algae all along the windows and even weeds growing in a couple corners. 17. The rail going into the pool wasn't secured into the ground outside of the pool. 18. The water fountain in the pool area was rusted. 19. The guide button on the remote for the TV didn't work. 20. Miscellaneous metal screwed to bathroom wall with sharp pieces exposed. 21. Paint chipped in multiple areas. 22. Barely any hot water.

The property is very dated. The pool was closed. The owners said it was the pump and they were trying to get it fixed. It appears to have been closed for some time. It is still listed as a functional amenity. It was one of the main reasons we chose this property. The room was not clean and wreaked of stale smoke, like it had been smoked in for years. It is also listed as a non smoking room, while that may be the case now, it was smoked in a lot in the past. The breakfast was not good and there were very few spaces to eat said breakfast. The double pull out couch had no blankets and I had to go to the desk and was given a ratty ripped fitted sheet and two decorative end throws, not a blanket. I went back again to ask and did receive a small thin blanket. The temperature control did not function properly in the room, it was either very hot or very cold.

You would be better sleeping on the floor or in your car. The pool is gross and you cannot see the bottom. Very limited breakfast. The room floors were filthy. The toliet didnt look as if it was cleaned in month's.

The room was terribly outdated and did not align at all with the pictures put on their website. The entire room smelled musty like old cigarette smoke or animals. The couch was in horrifying condition - covered in very questionable stains. The shower didn’t drain well and the water pressure was very minimal. The pool was ok - except the hand bar to get in was broken out of the concrete. The staff was nice. Would never stay here again.

The pool was too chlorinated and the bar to hold to get into the pool is broken. The room had no towels, no hairdryer and no shampoo or body wash. The front desk staff seemed irritated when I asked for these things or asked for towels for the pool. Overall would not stay again. Not worth the money and the pictures don’t compare to reality.

I was impressed by the cleanliness of the room and the hotel in general. Nice breakfast too.

Our room smelled like cat pee. It’s was suffocating and just gross. No other room available to be moved to so we had to spray room spray and just deal with it. It’s clearly a problem in that room because I found an air freshener put in the ac unit vent. The room was dirty the bathroom clearly is cleaned at the minimal amount. There’s stuff splashed on the walls under the sink, hair all along baseboards and doesn’t look like the floor was mopped. The bedding was dirty so the front desk girl had to bring us new bedding to put on then beds ourselves. I didn’t expect her to do it, just expected it to be clean from the start. The two staff ladies we encountered were very nice. I gave service only 3 stars because the manager only gave a 50% discount for the room when they should have did a 100% comp on the room.

It had plenty of restaurants an shopping, the shower was filthy had to buy a magic eraser to clean, pull out couch had mold an soil all on it the sheets had blood all over them pull out couch should have been thrown away

My family chose to stay at this hotel on the recommendation of a friend. We were thoroughly disappointed with the condition of the room for the price we paid. Definitely not worth the $150 after taxes; would have maybe been worth 60-80/night. There was huge clump of hair on the carpet, several stains throughout, a broken sofa bed, and the soap dish had a soap stain. It was very apparent the room had not been thoroughly cleaned, if cleaned at all. We stayed since we only needed the room overnight; would have left and gotten a room elsewhere if it hadn't just been for overnight.

1. The room, it had a mildew smell. 2. The refrigerator in the room didn't work. 3. Only enough towels to shower 1 day out of our 2 night stay. 4. Missing knob of closet with exposed screw. 5. Stains on both beds. 6. Pillows were not what you would expect from a hotel. They were square pillows in queen size pillow cases with very little stuffing. 7. Stains and holes on the couch and no chair in the "Living room" area. 8. Dresser and table were in very rough shape. Bottom drawer of dresser didn't come out. 9. There were multiple disgusting areas around the bathtub that had unknown substance on it. 10. Fan in bathroom covered in dust. 11. Bathroom door did not latch closed and wouldn't lock. 12. Multiple stains all over the floor. 13. Cobwebs all over. 14. When my husband and son went up to the 4th floor to get ice, the entire floor smelled like weed. 15. We were only able to get 1/2 of a container of ice. It was only enough to fill 1 cup. 16. When I took my son to the pool to go swimming, I noticed green algae all along the windows and even weeds growing in a couple corners. 17. The rail going into the pool wasn't secured into the ground outside of the pool. 18. The water fountain in the pool area was rusted. 19. The guide button on the remote for the TV didn't work. 20. Miscellaneous metal screwed to bathroom wall with sharp pieces exposed. 21. Paint chipped in multiple areas. 22. Barely any hot water.

Rooms are large and clean. Staff was amazingly friendly.

Super thin walls (could hear snoring in the next room). Seemed clean, but many stains. Wallpaper pealing. Old, 27"(?) TV. Furniture chipped, stained and very worn.

First room had carpet badly stained in many areas, couch upholstery badly worn, cigarette smell..in spite of requested non smoking room, toilet broken, cracked sink, and overall dirty. Changed rooms. Still stains and cigarette smell, sheets on bed wrinkled, upholstry torn edges, and the sofa bed was completely bent up and broken. Worst experience ever. Customer service response at desk " I will let the maintenece guy know." Extremely disappointed.

You would be better sleeping on the floor or in your car. The pool is gross and you cannot see the bottom. Very limited breakfast. The room floors were filthy. The toliet didnt look as if it was cleaned in month's.

Staff is very friendly. Everything is outdated. Common area furniture is visibly dirty. Rooms are outdated. Stains on room carpet. Stains in the tub and toilet was dirty. Ok for 1 night passing through, but thats all.

The property is definitely older. Beds were horrible, paper peeling off the walls, and walls paper thin so noise was really bad. Would not recommend

This property needs a little love. The lobby is cold and echo-y. The room was clean but shabby. The bed was flat and very firm and the pillows on a King bed were standard and small. Also, there was a very inconsiderate group making noise well past quiet hours and staff did not address until complaints were made.

Super thin walls (could hear snoring in the next room). Seemed clean, but many stains. Wallpaper pealing. Old, 27"(?) TV. Furniture chipped, stained and very worn.

Initial impressions were that it was dated and in need of a refresh. The cabinet the fridge sat in was leaning to one side and looked like it could go at anytime. Fridge was cold, room was clean. We had a suite with a couch that has seen many better days- so uncomfortable! We were on the 1st floor and found it very loud in the mornings- NO SLEEPING IN!

The room was terribly outdated and did not align at all with the pictures put on their website. The entire room smelled musty like old cigarette smoke or animals. The couch was in horrifying condition - covered in very questionable stains. The shower didn’t drain well and the water pressure was very minimal. The pool was ok - except the hand bar to get in was broken out of the concrete. The staff was nice. Would never stay here again.

Everything was good (except the pull out couch belonged on a curb 😄) thanks for handling our late nite check in!!

Room looked very “tired” and in need of renovation. Worn carpet, mattress had an indentation on the side where most guests typically sleep, and shower had what may have been mold in the rear corner. Breakfast was adequate, but only that.

We stayed in a double Queen bed suite with pull out couch. The hotel could definitely use some sprucing up, but the price and space is why we have gone back. However, our stay we just had was not pleasant. The hotel was hot. Like muggy/stinky hot. All of the hallway thermostats read 76 degrees. I’m assuming they were programmed at that temp. Our room was hit when we entered so we kicked the air on, thinking it was just from being an empty room. We left and returned a few hours later and the room was mildly cooler but not great. We had set the thermostat to 70 degree before we left. When we returned, it said 73. So we turned it down again. Nothing. I then checked the unit by the window and tried those buttons. Waited, and nothing, except going up in temp. With us being there we created more heat. It was around 11pm when I called and the front desk came up to reset the thermostat and brought a box fan. He agreed it was unpleasant in the room. The air kicked on after he did this and we thought it was fixed. We tried sleeping and couldn’t because everyone was restless and my 7 and 4 year old were sweaty, my 4 month old was sweaty and cranky and couldn’t stay asleep. 75 degrees now and I called the front desk around 3:30am and he said there’s nothing he could do about it and when I asked for more fans he told me he gave us the only one they had. The night was miserable and the customer service was crappy in handling the issue. Not impressed at all!

I got this as a get away for my wife and the water for the hot tub wouldn’t stay hot….. which was the whole point of the stay. Pretty disappointing. Also the heat in the room didn’t work.

The staff was nice but the accommodations were poor. The pull out couch was so broken and sagging it couldn’t be used for sitting or as a bed. We booked specifically for the pull out couch. They had no extra blankets for the pull out and the bathroom shower wasn’t cleaned. Long hair balls were present. Elevator was down for our stay, probably difficult to get a tech out over the weekend, but added to the overall disappoint.

The hospitality of the staff was definitely one of the first things I noticed. Ms. Christine ensured I had everything I needed, and even allowed me extra time to do laundry before my check out. I will definitely be coming back when I visit the Indianapolis area again.

We received a call the day we were to arrive and the manager asked us if we still planned on checking in that day . We were 3 hours away from arriving , so we confirmed that we would check in when we arrived. When we arrived , James was working at the front desk and he immediately told us that he had given our room to someone else and they had no more rooms available. He offered no help to us, as it was late at night and we were exhausted from driving all day. Not only was this unprofessional, it was unethical, not to mention illegal. I WOULD STRONGLY WARN ANYONE AGAINST BOOKING THIS HOTEL.

It was clean and the staff went above and beyond for us.

Im still waiting for the 50 dollars i was charged for incidentals to be refunded back , i would like to hear something back

I have stayed 2x recently several nights . 1st stay, check in >1hr bc lady couldn't incidentals secured on any 3 of my cards (her error- not lack of funds). She did finally mgr for help at home. I'd driven 3.5hrs-worked 12hrs &just wanted sleep. Room was spacious & clean. Breakfast basic but ok. Pool swimmable. 2nd stay: 1st room was not appealing. Carpet was filthy, couch, & bedding stained also. Smelled. I was promptly given new room but all three nights I heard man in next room snoring ALL NITE LONG. I had to add an extra night & was overcharged. Lady at check out screwed up & added even more to bill trying to fix overcharge then couldn't correct either. She said I'd get email later in day reflecting correction. That was 11/23/22, no email & no credit issued as of 12/8/22.

Nice quiet place, friendly staff, easy parking.

Had reserved 2 rooms for a few days, they couldn’t find my reservations and didn’t have any rooms available so I ended up booking at a different hotel. They charged me for the rooms as a no-show anyways. Even though they reversed the charges (supposedly, still hasn’t gone through), it has left a very large charge on my debit card going on three days now.

Our stay was great! The property is quiet and convenient. The breakfast buffet had great options. Lynette, checked me in. She was very professional and friendly. I would recommend this property to anyone traveling, in the Indianapolis area.

Check in and check out were extremely quick and easy. Breakfast was good. Room was ready to enter. Some areas of the room could have been cleaned better. Pull out couch had no bedding. Room was musky smelling. Ice machine on the floor was out of order with no notice. The staff was very nice and efficient when asked for anything. Overall good stay, but prep of room and room condition check could and should have been better.

We got to the hotel about 9:30pm and were told there were no rooms available, they had overbooked. Had to quickly find another nearby hotel. Wasn’t issued a refund until I contacted Expedia twice about it.

Just stopping on way back from Florida. Was just what needed. Thank you.

Close to the interstate.

The property is conveniently located off the highway near many restaurants and stores. The hotel itself is a bit worn on the inside, definitely needs some renovation. Breakfast was fine and the staff was friendly.

Nice, clean hotel located in a nice area and surrounded by food and shopping. Hotel staff was friendly and very helpful

Wonderful Staff & Cleanliness at its best! Its my 4th stay and love it, closer to everything.

Nice quiet place, friendly staff, easy parking.

Our stay was great! The property is quiet and convenient. The breakfast buffet had great options. Lynette, checked me in. She was very professional and friendly. I would recommend this property to anyone traveling, in the Indianapolis area.

We were traveling to Indy for a family event. My husband is in the military, and our regular place to stay was booked (my in-law's home,) so we booked this hotel. It was my husband, myself, and three children ages 16, 13, and 11. The original room we were given was room 222. It was gross, the carpet was stained, all the furniture was stained, the pull out couch and mattress were unacceptably disgusting. The room was all over just a no. So I went to the receptionist and let her know how gross it was (kindly) and asked if there was anything she could do. She personally went and checked each room and gave us 216. It was so clean! A complete difference from 222. The only complaint is that the water in he shower didnt drain quick enough and we were standing in water. The pool is small but okay. The hotel is definitely older and needs remodeled. The elevator is slow, and could use cleaning. The staff were amazing and friendly. Overall, we will stay again, if my Mother-in-law's home is full again. The breakfast options were good, we have definitely had better and worse, this one is in the middle. The road the hotel is on is full of pot holes, beware if you drive a low profile car.

Convenient access to the venue that we were attending, hotel was clean and the service was friendly and prompt

Adult facility within walking distance

Free breakfast, friendly staff

We had a a wonderful stay. Great continental breakfast. Very kind staff. Only downside the pool was broken so it was closed.

This place was ok...rooms were not cleaned properly, breakfast items was done way before the time.

Very friendly staff. A very nice breakfast in a comfortable dining area. They have good scrambled eggs, and a meat side like sausage, country gravy and biscuits, or bacon. They rotate the meat side of the menu. And lots of sides, like bagels, waffles, and cereals. The hotel is clean and comfortable. Make sure you bring your phone charger. The lamps don't have USB terminals so you'll need a charger. So, all was good. Everything worked and everything was clean. Comfortable beds and huge flat screen television.

The continental breafast was actually really good, with eggs and biscuits and gravy.

Their website states they have breakfast from 6-10 am daily and it's only until 9am. Rooms need to be updated and carpets need the stains removed

Good stay, would definitely return. Overall the place was clean, had a great staff and breakfast. Terrible water pressure and some of the furniture, carpets, and tv could be updated.

Room looked very “tired” and in need of renovation. Worn carpet, mattress had an indentation on the side where most guests typically sleep, and shower had what may have been mold in the rear corner. Breakfast was adequate, but only that.

We were traveling to Indy for a family event. My husband is in the military, and our regular place to stay was booked (my in-law's home,) so we booked this hotel. It was my husband, myself, and three children ages 16, 13, and 11. The original room we were given was room 222. It was gross, the carpet was stained, all the furniture was stained, the pull out couch and mattress were unacceptably disgusting. The room was all over just a no. So I went to the receptionist and let her know how gross it was (kindly) and asked if there was anything she could do. She personally went and checked each room and gave us 216. It was so clean! A complete difference from 222. The only complaint is that the water in he shower didnt drain quick enough and we were standing in water. The pool is small but okay. The hotel is definitely older and needs remodeled. The elevator is slow, and could use cleaning. The staff were amazing and friendly. Overall, we will stay again, if my Mother-in-law's home is full again. The breakfast options were good, we have definitely had better and worse, this one is in the middle. The road the hotel is on is full of pot holes, beware if you drive a low profile car.

Surprised by the breakfast closed at 9 am, bit of too early