The staff were amazing and friendly however, I booked months in advance for this particular weekend. Even the manager cited I was very early. We called for early check-in 4 times being told it was a possibility. Day of we not only couldn’t get in early, our room was not ready at check in time. Once in after 4, there wasn’t any hot water to take showers. After driving 5-8 hrs, a hot shower would have been nice. The AC unit smelled like bad feet while operating. We ended up being late to our show since unable to check- in on time and get ready properly. We had to do hobo showed with wash clothes! A couple of the outlets in the bathroom weren’t working so we had to get ready on the floor in the other room. Friendly staff but they weren’t able to do anything to help. Hoping for some sort of compensation for this.
The staff were amazing and friendly however, I booked months in advance for this particular weekend. Even the manager cited I was very early. We called for early check-in 4 times being told it was a possibility. Day of we not only couldn’t get in early, our room was not ready at check in time. Once in after 4, there wasn’t any hot water to take showers. After driving 5-8 hrs, a hot shower would have been nice. The AC unit smelled like bad feet while operating. We ended up being late to our show since unable to check- in on time and get ready properly. We had to do hobo showed with wash clothes! A couple of the outlets in the bathroom weren’t working so we had to get ready on the floor in the other room. Friendly staff but they weren’t able to do anything to help. Hoping for some sort of compensation for this.