邁斯狄克/格羅頓希爾頓花園飯店

This place needs some serious upgrades including the treadmills

It advertised as restaurant and bar. I guess I thought it would be a normal situation of that. However, when we got there at 4 pm it wasn’t open and wasn’t going to open until 6. When I asked about it the front desk said they’ll just be happy they have someone that wants to eat. ?? Not exactly a great plug for their food. It also said pool and spa… no spa. When I asked they said they took it out years ago.

We were in room 400 and the bathroom fan and hairdryer were sooooo loud. The room was comfortable. The ice machine is not working on the 4th floor so you have to go to the first floor . The coffee in the lobby was cold. These are nit picking things. The hotel is next to a nice Walmart. Lots of shopping in the area and restaurants.

I did get an email after I booked that stated there was construction going on. However, it also should have stated there was no pool. And no spa which was advertised. It's actually written on the wall to the pool.

The only disappointment was the bar was not open because new owners were waiting for a liquor license.

Staff was great. Breakfast was great but not free. Room was comfortable. Parts were under renovation, like the elevator and pool area. It would be nice to slightly lower pricing as a result, or even free breakfast instead of paid breakfast, but the room and dining areas were nice. This is the only hotel I've had to pay extra for Breakfast that Ive stayed at in the past 8 months, but I would still stay there again for the comfort of the room.

This was a great stay for us. The only downside was that the pool and hot tub were closed at the moment. Otherwise the room was clean, quiet and comfortable.

This is our 3rd trip to Mystic and we like to stay at this hotel for the location. We didn’t know it was under construction until I received the confirmation booking. I know Hilton did their best not to inconvenience guests but it was not a relaxing stay. The water pressure in our shower was poor. We did report it, the maintenance man was friendly but couldn’t resolve the problem. It’s obvious he is overwhelmed as he expressed frustration with so many problems. He was going to file a report but this didn’t do us any good. The pool was way too cold for an indoor pool. Several guests got in and out immediately, so did my husband. It was not relaxing or comfortable. Workmen were frequently in the pool area working.

There was no a/c in the lobby (and apparently it’s been broken for several days). It was not possible to have dinner in the restaurant because it was so uncomfortable. It’s 2024—how could there not be a couple of USB ports in the room? The freezer part of the refrigerator was so frozen over, I could not an ice pack in it. When we checked in, the manager at the desk was so unfamiliar with the area that he could not recommend a place for dinner and the printed list was unreadable.

Simple, quick check-in. Easy, convenient, ample parking. Very clean. Safe location. Modern amenities, decor, etc.

I thought for the price and it being a Hilton it would be a lot nicer. You can tell the bathroom floor was not mopped. The room had a weird smell. The mattresses were not as comfortable as other Hiltons I’ve stayed at. It didn’t have as many soap's and toiletries( it’s the little things that make a Hilton nicer) A bit out dated especially the bathroom. We heard some loud banging like doors being slammed. Not as sound proofed as other Hiltons. The room looked like an average 2star- Best Western or Days Inn, which if we didn’t pay so much would be acceptable.

Staff were brilliant, especially the lady on reception when we checked in late afternoon on 8th August and Debbie at breakfast. The small pool was fun for the kids and Walmart next door was handy. The sofa bed wasn’t the greatest (and wasn’t made up when we arrived with our kids) and the carpet area around the kitchenette was stained. Also, we could have done with a couple of plates and some cutlery with the kitchenette. The laundry facilities didn’t feel that clean and was quite expensive. Overall, a good option as a one night stopover.

Room was outdated and dirty. Bedding and rugs had stains all over them. Room service was terrible.

We had a great stay. The hotel was clean and comfortable. The front desk staff was polite and helpful.

Very clean

My room smelt like a dirty dog. And there was a crust of a pizza under my bed from the previous guests.

Staff was exceptionally nice snd helpful. The room was very clean and the whole building was very clean, updated and nice.

Our room was spacious (had a surprise second bathroom) and very clean. Enough room for my family of four...kids loved the pool.

There was a dirty diaper under our bed. DISGUSTING! Also when we first checked into the room, there was a uncapped water bottle sitting on the night table, for a moment we thought that we walked into someone else’s room…We will definitely not stay at this hotel again.

The hotel has recently been renovated so the condition and cleanliness were excellent. The hotel is in a very convenient location and it is a great value for the price.

The only issue I had with the hotel was the bathroom. Mostly the shower and tub, but also the toilet. The shower head was difficult to adjust and had yellowing plastic. The tub rim was super high off the ground and difficult to step up into and I am 6 feet tall and it was very difficult to get into for my 5 foot tall wife. We each thought we were going to slip and fall every time we got in or out. The shower curtain let water go all over the floor even though I was trying not to let that happen. The toilet seat was misaligned with toilet rim and it slipped around when sitting on it. Also, the door to the room and all of the non automatic exterior doors of the property didn’t quite line up with the door latches and made opening and shutting all doors very difficult and very loud. Everything else about the room and stay were great. Every employee was super courteous and helpful. Just some issues with the property that need to be brought up since I paid almost 700 for a two night stay. I have no problem paying for quality. But paying that much and getting the physical quality of the property that we got doesn’t sit right with me. I am not the type to whine or leave negative reviews for places I go, but I was very dissatisfied with the bathroom and the exterior doors.

Air conditioning was loud all night. Hard to sleep.

The hotel was okay. The staff was very nice, the room was just okay.

everything was great except the bed was too high for a person 5 foot tall. very difficult to get in bed

Bed and pillows could be more comfortable. Properties ice machines were not in working order. The TV was not operating correctly and had to be tended to.

This is a beautiful hotel. Our bed was really nice (not too firm, not too soft). The glass shower doors both slide, but there’s a wide space between them and no matter which way we placed them, water would spray out on the bathroom floor. We can’t speak to the quality of the breakfast because we chose to take our Pop Tarts rather than purchase their breakfast. There was complimentary coffee, though.

Beds were comfortable room is decently sized it was quiet at night I wish the bathroom door would have stayed open it kept closing and I had to put a towel to keep it open not enough light in the bathroom and no usb plugs

Location was just off the freeway, within 20 minutes of Mohegan for our volleyball tournament. We didn’t use any amenities due to our schedule but the room was good size, clean, and quiet.

The hotel will be beautiful after all the construction. The room was stunning, except the door handle was tough to open. There was alot of noise in the hallways we were woken up both nights.

We had to be moved two times. This a newly renovated property, has not been checked for problems. First room the door would not lock, second room the toilet toggle was off, so I could not flush the toilet. Third room, the walls are so thin I could hear the person in the next room snoring all night. This is worst experience I have ever had at Hilton property.

Lady that checked us in seemed very rude.

The staff is very friendly & helpful. The gentleman working breakfast alone was so accommodating to all the last minute diners and other guests that were asking him for things. He did a great job. The eggs and potatoes were excellent. We loved that the hotel is pet friendly and has a dedicated lawn for the animals. Also there are nice little areas to sit outside.

We waited 45 minutes to be checked in because of some kind of system issue. Kids were tired and it was past their bedtime.

Great service. Clean room

We had a great stay. The hotel was clean and comfortable. The front desk staff was polite and helpful.

I was asked for my credit card at Check in. Later in the day I received a notification from my credit card that I was charged $382 for hotel. I had pre-paid this stay. The lady at front desk could reverse charges because she said she was a trainee. Ask me to what till 11:00 pm. for an experienced personnel. I returned to the front desk at 11:20 pm and was informed the employee hadn’t shown up yet for work. The employee was apologetic and told me to return in the morning. Very bad customer service and representation of this Hotel.

Check in was easy and quick

Liz at the front desk was AMAZINGLY helpful and welcoming. We had a great time at this seemingly brand-new hotel. Everything was comfortable and convenient.

Great customer service from all staff. Clean room.

All staff were polite and helpful. Room was super clean. Great stay. Easy access to groton navy base.

Convenient location

One night stay when my daughter and I were visiting for a Stevie nicks concert. Need I say more? We didn’t need much. But apart from an initial mishap when we were given a room that wasn’t ready yet, which was quickly rectified, the stay was wonderful. Beautiful place, very clean, great amenities and location. Less than 20 minutes to Mystic and the olde shoppes and mystic pizza!

The front desk staff was friendly and accomodating. The doors to the room were heavy and sticking. Stores are close by 20 minutes from the beaches.

Convenient to Rt 95

Amenities wonderful...close to mystic!

Nice clean place close to everything you need

Location was just off the freeway, within 20 minutes of Mohegan for our volleyball tournament. We didn’t use any amenities due to our schedule but the room was good size, clean, and quiet.

It is convenient to the places that I wanted to visit. The place was clean, staff was great, plenty of parking.

The hotel has recently been renovated so the condition and cleanliness were excellent. The hotel is in a very convenient location and it is a great value for the price.

Great location close to the casinos -- super clean and comfortable with a friendly front desk staff.

Didn't like that there wasn't any place to eat for lunch or dinner

I used to always come to hiltons and was very happy with the free breakfast option, I was so excited to get out of bed then come down to eat breakfast, but then I found out by surprise I had to pay after. Going forward I am going to stay at other hotels that offer free breakfast

I would come here again and again. The service was amazing! All staff was SO friendly. The chef there - omg! The food was AMAZING, despite the small menu! All homemade and you could tell. Seasoned to the heavens. Clean room, beautiful room too. Clean, well-maintained pool open til 10pm. Gorgeous place honestly. Worth the money, worth your time! Don't think twice about booking this one.

It advertised as restaurant and bar. I guess I thought it would be a normal situation of that. However, when we got there at 4 pm it wasn’t open and wasn’t going to open until 6. When I asked about it the front desk said they’ll just be happy they have someone that wants to eat. ?? Not exactly a great plug for their food. It also said pool and spa… no spa. When I asked they said they took it out years ago.

Overall great. The restaurant was closed on the holiday. No notice prior to arrival.

The only disappointment was the bar was not open because new owners were waiting for a liquor license.

Dated property needs some freshening, tvs don’t have apps, food at breakfast is poor quality with ingredients like high fructose corn syrup and butter made from chemicals

Staff was great. Breakfast was great but not free. Room was comfortable. Parts were under renovation, like the elevator and pool area. It would be nice to slightly lower pricing as a result, or even free breakfast instead of paid breakfast, but the room and dining areas were nice. This is the only hotel I've had to pay extra for Breakfast that Ive stayed at in the past 8 months, but I would still stay there again for the comfort of the room.

Would’ve loved to have a breakfast buffet! We stayed at much less expensive Hampton inn in MASSACHUSETTS the night before and enjoyed their free breakfast!

We enjoyed our stay with one or two hiccups. The hotel was being renovated, and we were not aware of it. The rooms were beautiful, but we had no soap or toiletries in our room. None in the shower either. There were no cups to use to take pills or rinse your mouth after brushing. The food in the restaurant was very good, and service excellent. Coffee was hot ad fresh. The bar was small but very nice, and the outside fire pit was really nice in the evening. Would recommend, great location too.