Playas Ca's Saboners

This was our second visit to this hotel and we had an amazing 11 nights, the rooms are well equipped, large and comfortable. The staff are all very helpful and friendly. There is entertainment for the children throughout the day and evening. The food was good and enjoyable. Looking forward to returning next year.

The check-in process was smooth and efficient, and the staff at arrival were friendly. However, the overall experience was disappointing. The property, especially the rooms, needs to be much cleaner. There was no body soap in the room, and we had to go downstairs to request it ourselves. I was also surprised to learn that guests have to pay extra to rent an iron, and even the in-room safe requires an additional fee. The biggest issue was the overnight front desk employee. He had a very rude attitude, was not helpful, and did not answer our questions. At one point, he even told us that “for the price you paid, this is the kind of hotel you should expect.” That comment was completely inappropriate, disrespectful, and unacceptable from someone working in hospitality. Overall, while the check-in was good, the cleanliness, extra charges for basic amenities, and especially the poor customer service from the overnight staff made this a disappointing stay.

The room was nice enough, but you could hear all the traffic and toilets flushing from surrounding rooms. It was like as if the windows were open, the traffic was loud. Breakfast wasn’t that nice so only had it for one day.

Had great time lovely friendly families old couples or couples it feels safe such a nice place

A great vacation in Palma Nova. Nice hotel with a friendly and service oriented staff. Good pool area as well as close to the beach. Good shows for the kids at night.