Sanctuary Lake Apartments

Staff were lovely on check in. Smooth process. Unfortunately the room was a bit dirty. Dusty fans and inadequate linen for bedding. Cleaning team need to do better. Pool and outdoor area was amazing. Main pool is great size and water is great temp. No stinging of eyes when swimming with eyes open. Massive heated spa was a delight. Will stay there again.

We were given an apartment where there was a dead lizard and a cockroach on the floor, old food left in the fridge, a dirty toilet, sticky floors, and dirty dishes left in the dishwasher. It clearly hadn’t been cleaned properly. We complained and the receptionist apologized, so we were moved to another apartment. This one was better and cleaner. However, there were still dishes left in the dishwasher and almost all the kitchen utensils were dirty. We were supposed to have cleaning once a week, but the staff forgot every time, so we had to remind them. The location is good though, with a bus stop nearby and close to the beach.

The pool area was lovely with a beautiful big spa. Apartment was nicely furnished, but wasn't as clean as it could be. Cutlery drawer was dirty, lots of visible dust under beds etc

Lovely setting pool and spa

ソファーに座ると目が痒くなって座る事が出来なかった、ゴキブリも出てきたしベッドルームのカーペットも掃除機をかけてなさそうだった。バルコニーも枯れ葉だらけで掃除が行き届いていない、とても残念でした。