Comfort Inn Auburn-Worcester

The lobo was under construction, so the kitchen area was blocked off for 2 out of 4 days that I was there for. The gym was out of order, 1 of the main reasons I booked there was to use the bike, since I just had knee replacement and was disappointed.

solid 2 star property Lobby very nice walkways to room looks worn rooms adequate shower and sink drain. water slowly draining fitness room. non working small but treadmill needs repair other equipment broken very much appreciate morning self serve breakfast

Really nice, friendly, and helpful staff, above average room, very good and included breakfast. Fresh baked hot cookies in the lobby every night is a REALLY nice touch that other motels would be very smart to copy, as it really made this motel memorable, and would have me staying here again next time I am in this area, it just connects you with the staff, and makes you feel extra welcome when staying here and chatting over warm fresh baked cookies. The area is also reasonably convenient to highways and local restaurants, so there is plenty of reasonable options for food nearby.

Amazingly friendly staff Clean rooms Laundry facilities Free.coffee Great location

This hotel was surprisingly comfortable, clean, and had a delicious breakfast. The staff were very helpful and even sold me quarters for the guest laundry!

Bathroom had rust and shower head was oxidized on the spout. Elevator is not even up to date with inspection and sounds awful. Place needs some help

Had a pleasant stay at this property. It was quiet and easy to find. It has plenty of parkibg spqce available. Don't expect a 5 stars hotel stay but it was acceptable for somesone who doesn't stay at the hotel and use all it amenities. It is a good place for someone who just want to get some rest after a long day of driving. The best was that breakfast is included. There is a Starbucks just outside of the hotel as well. Staff were friendly to deal with. I would come back to this hotel again.

Check in was easy and the room was clean. However, the door to the room felt very flimsy and the deadbolt did not work. Because the doors were so thin, it was easy to clearly hear the people in the next room talking and cursing loudly. It all just felt a bit unsafe. The treadmill in the fitness room did not work properly and the room was not well equipped at all. Breakfast was adequate, but more fruit options would have been nice and the coffee was not quickly replenished when it ran out.

Left a mystery charge on my card. They were very rude when I tried to check in as well as tried to find out what this mystery charge was after. I was interrupted every time I tried to speak and clarify what the charge was. I was also not notified of the mystery charge upon check in. Additionally, the printer only had 10 pieces of paper in it and it was already printed on on one side. The rooms and hallways were not clean. The elevator didn’t have an up to date inspection code up and had a sticky floor.

All around poor experience. Front desk clerk only turned up for check-in after about 15 minutes after we found the GM's number on a business card at the desk and called. The clerk was out smoking and was not too concerned about not being there - and then very slow. The odor in the room was odd - maybe too strong of a deodorizer. Sink did not drain unless we removed the drain stopper completely. Elevator was dirty with random garbage and plastic bottles and smelled like weed. Not the hotel's fault, but oddly a huge piece of heavy construction equipment fired up at 4 a.m. in the dark, beeping and digging. Maybe all my mistake for looking for the cheapest hotel near-ish to the freeway.

This place is disgusting. It's clear our room had the beds made, but I would not use the word clean in any way. Where to begin? The bathroom still had the previous guests used towels, there was shaving cream and hair in the sink. Handprints all over the mirrors, the microwave and the TV. Food all over long chair in the room, the floor was not vacuumed and had food, crumbs all over it.

Wasn’t cleaned to the expectation. Stains on the wall, torn furniture, mold on the bathroom door, the shower had stains, bedding and curtains had stains

Clean, spacious, quiet, excellent and friendly staff! Amazing breakfast!

The room was clean and the bed was comfortable.

Short stay, but nice and clean and quiet!

Room needed a good cleaning. Floors were sticky, cobwebs and found an ant in the bed. Showers were amazing! Such good water pressure!

i’ve seen blood on my sheets and no one not even the managers could resolve my problem, one of the staff were very nasty to me when i only had a issue with my key card not working. there was also hair in my bathroom as if it wasn’t cleaned.

Room was not clean, tub was rusty

Rooms were clean and comfortable and staff was friendly.

Bathtub floor had streaks of brown scum all over. They looked disgusting. May be fungus or mold. Or it may be that they simply did not clean the bathroom properly after the last guest. There also were no plastic cups in the bathroom, and dirty tissues were stuffed into the top of a clean box.

The hotel bed and room is comfortable and clean however have to adjust the connection rooms noise. The door is too short and you hear family next very loud and the same for them hearing us and no one was actually loud but you hear every conversation from other room. This needs to be fix by putting buffers on the bottom of the connecting room door. I never had this experience before at a hotel.

Could not get connected to WiFi. Someone was smoking weed every night nearby

The rooms are older but clean with comfortable beds and a good breakfast with many options.

The beds are very comfortable with plenty pillows. Just what I needed for my achy joints.

Stayed 2 nights in July 2025. Everything went smoothly. Comfortable beds and sheets, soft towels, helpful staff, fresh cookies every afternoon. Only complaint is that the walls are thin - conversations in adjoining rooms are easily heard. Excellent location near Mass Pike, 290/395, 20, and 12. I would stay here again.

Internet access was not available to watch tv The room had a smell that was not very good, plus the floor/carpet felt damp.

I was pleasantly surprised by the cleanliness and beauty of the old brick building of this place. It was well maintained and displayed old crown molding that was stunning for a "Comfort Inn". My only complaint is that the adjoining room, that I was not sharing with people I knew-the sound barrier is paper thin. The people in the room next door to me having a conversation may as well have been in my room. It was difficult to get work done and sleep if someone was there. Otherwise it was REALLY great.

Not bad for a so-called budget hotel. I guess $150/night is considered cheap nowadays. The room and bathroom were basic and clean. The mattress was not particularly comfortable. The walls are thin so that we could hear the TV from the neighboring room as well stomping feet from upstairs. Not sure, but it sounded like Bigfoot was lodging above us. Here is the extremely annoying part. The room had no room darkening curtains. Instead there were white transparent curtains and on either side of the window, fake blackout curtains had been mounted to the ceiling. Our room faced the back of a mall store which was ringed with floodlights during the night. One of those lights was right opposite of our window. Of course there was no extra blanket or similar in the room to try to cover the window. Needless to say, it was a very bright night.

Could hear all night conversation in the room next door

The hotel and room were very nice, clean and comfortable. My only complaint would be that the walls are a bit thin. I could hear the TV from the next room as a loud murmur and there was some other grumbling noise from the hall and the noise from the highway. I'm not much of a complainer and I sleep with a white noise generator so it wasn't a real problem. I slept very well.

Front desk staff was creepy and unhelpful. All I can say is yuck.

Really nice, friendly, and helpful staff, above average room, very good and included breakfast. Fresh baked hot cookies in the lobby every night is a REALLY nice touch that other motels would be very smart to copy, as it really made this motel memorable, and would have me staying here again next time I am in this area, it just connects you with the staff, and makes you feel extra welcome when staying here and chatting over warm fresh baked cookies. The area is also reasonably convenient to highways and local restaurants, so there is plenty of reasonable options for food nearby.

When I got to the hotel the person checking me in asked for my drivers license and credit card, forgot to give them back to me. I went out for the evening and realized I didn’t have my license. When I got Back to the hotel at 1:00 AM I told the person at the front desk what happened. He couldn’t find my id and gave the impression that he didn’t believe me, insinuating I had maybe misplaced elsewhere. When I went back in the morning to the front desk my id was found, no apologies just here you go. And on top of that for some reason I was given a disability accessible room ( not requested) and the shower head aligned with my chest. Would not recommend this hotel

Staff were lovely, property was very clean. Some of the other patrons were noisy at night but that wasn't the fault of the hotel. Parking is convenient and it was so nice to have the Starbucks so close. I appreciated that breakfast was out and ready at 6 am.

The gentleman at the front desk at night was really helpful nice and considerate. He should get a raise!

Horrible stay!We checked in with three rooms for two days for my sons wedding. We booked on Expedia and the morning of check in we had a one night stay pre auth for each room placed on our debit card. When we checked in the front desk clerk was confused and instead of putting a $100 incidental charge on my card, she charged my card for the full stay of the rooms. When I checked, I saw that my account was now negative. I spoke to a new clerk on duty, who was out front smoking, and I told her I needed those charges voided because they were wrong and I need the money for the rehearsal dinner. She was a horrible nasty person and called her manager who refused to come in and assist us with this. The third time that she called the manager, because I said it is fraud to charge the incorrect amount, said she didn't care if we called the police but she would try to make it in. After my sons rehearsal, I asked the clerk that was our front smoking again about if the manager came in to fix the situation. She very rudely said she was here and I wasn't so she left.So nothing was done and we were left with a negative bank account all weekend. No apology. Someone smoked in room on our floor and it smelled. The rooms were dirty and disgusting, the beds were flat rocks and we saw roaches under the bed. There were homeless people sneaking in a back door and going in to the free breakfast area to eat.The clerks stood out front smoking and talking with unsavory people.DO NOT STAY HERE!

The service is awful. I asked for and was given a late checkout (12 instead of 11). At 10:50, housekeeping knocked loudly on my door despite late checkout and DND sign. They did the same again at 11:50. I reported this to the front desk and after saying I wasn’t on the list for a late checkout, she told me she couldn’t see it. Then she told me I needed to tell the front desk when requesting a late checkout that I should tell them to put it in a place on the computer that’s “visible.” That’s not my job! Breakfast was a joke! One employee who failed to replenish food at 9:30.

The beds were very comfortable. The water pressure for the shower was super good and lots of hot water. The service desk personal were very helpful and friendly.

The property was nice. The staff was nice as well. I would like to thank Inga the most. She was very helpful and friendly.

The night staff were efficient and friendly, the day staff were very helpful.

The property is conveniently located to Worcester

Great location

Stayed 2 nights in July 2025. Everything went smoothly. Comfortable beds and sheets, soft towels, helpful staff, fresh cookies every afternoon. Only complaint is that the walls are thin - conversations in adjoining rooms are easily heard. Excellent location near Mass Pike, 290/395, 20, and 12. I would stay here again.

Quiet and safe location. Definitely recommend.

Good location near Holy Cross, Auburn Mall, downtown Worcester. Well maintained, clean, quiet, good amenities. Staff very friendly and helpful. Many restaurants and shopping nearby. Good value.

Location was convenient.

Easy access.

Had a pleasant stay at this property. It was quiet and easy to find. It has plenty of parkibg spqce available. Don't expect a 5 stars hotel stay but it was acceptable for somesone who doesn't stay at the hotel and use all it amenities. It is a good place for someone who just want to get some rest after a long day of driving. The best was that breakfast is included. There is a Starbucks just outside of the hotel as well. Staff were friendly to deal with. I would come back to this hotel again.

Ok, would stay again for convenience. Close to MA pike

Convenient to the highway. Clean, and the full breakfast was appreciated. A short easy drive to Maple Hill disc golf for those heading there.

The lobo was under construction, so the kitchen area was blocked off for 2 out of 4 days that I was there for. The gym was out of order, 1 of the main reasons I booked there was to use the bike, since I just had knee replacement and was disappointed.

The breakfast food was adequate!

Comfortable beds. Quiet air conditioner. Good free breakfast.

Clean, spacious, quiet, excellent and friendly staff! Amazing breakfast!

Staff was great. However there was no breakfast the next morning and no mention or willingness to refund or credit a said amount. Instead they brown bagged an apple, granola bar and a muffin.

The hotel stated having breakfast but the facilities are under repair and a bagged breakfast was given. If I knew in advance would have chosen a different hotel.

We booked this because of the continental breakfast. The note on the breakfast bar in the morning that said "we are currentky not able to serve hot food" combined with the stale danish, bruised fruit, and yogurt didn\'t cut it!

Great stay with a quiet room, comfortable bed and a big tv. The breakfast was also good!

Good breakfast with attendant keeping everything well stocked and dining area clean.

Staff were friendly & helpful. Loved the fresh made cookies & coffee in the lobby!