I booked and paid for a king room through a third‑party. When I arrived the hotel was oversold and could not provide a king, so they moved me to a two‑queen room at a lower rate. The attendant charged me on‑site for the two nights instead of using my online payment. My charges were: $341.12 through the third‑party, $250.70 for the on‑site room charge, and $150 for incidentals. At check‑in I was told the $250.70 charge would be voided and that my bill would be adjusted for the room‑rate difference at checkout. At checkout they confirmed the $250.70 was voided and provided documentation, but refused to credit me for being charged for a king room when only two queens were available. I was not allowed to speak with a manager, was told nothing more could be done, and found the on‑site supervisor unprofessional and unhelpful.
I booked and paid for a king room through a third‑party. When I arrived the hotel was oversold and could not provide a king, so they moved me to a two‑queen room at a lower rate. The attendant charged me on‑site for the two nights instead of using my online payment. My charges were: $341.12 through the third‑party, $250.70 for the on‑site room charge, and $150 for incidentals. At check‑in I was told the $250.70 charge would be voided and that my bill would be adjusted for the room‑rate difference at checkout. At checkout they confirmed the $250.70 was voided and provided documentation, but refused to credit me for being charged for a king room when only two queens were available. I was not allowed to speak with a manager, was told nothing more could be done, and found the on‑site supervisor unprofessional and unhelpful.