WoodSpring Suites Cleveland North

A/c did not work in our original room, which the front office guy immediately switched our room. The new room was missing a remote and the one given did not work for the tv, not a huge deal but would have been nice to have the tv for our children we were traveling with.

The suite was very clean. The beds all appeared VERY new... possibly from Amazon.. & they were EXTRA FIRM. The fridge and stove top were a plus, but there are no utensils, cookware, plates, etc. The staff was friendly enough... I felt rushed to sign everything at check-in. I understand the desire for a swift experience, but there's a fine line between that & hurrying up to get me out of your hair. It was hard to catch someone at the desk--we saw the window closed more than open. We requested a couple of extra towels as there were 3 women in our group & they needed one for their hair. That was a no go. They only gave towels if we brought them the existing ones. There were no hand towels. The location was a bit secluded which was nice in Cleveland and easily accessible. We might consider staying here again for the price & cleanliness, but we'd bring our kitchen supplies & extra towels.

This is a great place at a great price. Clean rooms, friendly staff and conveniently located. The amenities make it a nice place for an extended stay. Nice stove, frig, microwave and sink. You can bring your own utensils for cooking and eating or rent them from the facility. Will definitely return.

Where do I even start? This is by far the worst experience I've ever had. I arrived at 11:30pm and didn't know the lobby shuts down at 10:30pm. They had a sign to call for after hours check in, so I tried twice with no answer. Called Hotels.com and they couldn't get anybody at the Hotel, nor could they help me with anything else. I had to find another hotel at midnight. I was in town for a church event, and I had well over a week reserved. The next day they said they had internet and phone issues, but I heard of a similar experience by others later after we'd been there a few days. Still waiting for the promised refund of the night I couldn't check in for. You never know when the front desk is open. Their posted hours are 9am to 10:30pm, but we've been down there within those hours and their frontdesk window was closed. You have to bring towels down to them to change them out, but you have to find time during the day to do it and hope they are open. The rooms have nothing included. You have to pay extra for a coffee pot, cups, silverware, plates, all of it. I also got a noise complaint for footsteps?! This place is nuts. We were barely even in there during the day, and we heard footsteps every morning and evening. Walls are paper thin. No jumping or running by us. So just be aware, walking in your room might make you a policy breaker. I never want to come back here. They make you feel like they wish no guests were actually there to bother them.

I understand this hotel is cheap for a reason but come on no hand towels to dry your hands after you wash them. And after 2 days my back hurt so bad from that uncomfortable bed. No blow dryer in rooms either