The Star on Spring

The place is really beautiful! 10 stars for cleanliness! The only issue we had was our door code wouldnt work & we had to resolve that upon our arrival... Just a minor set back.for a lovely stay.

The property and room were amazing! Very clean, comfortable and beautiful! Top notch in every way. Also, the appliances were very thoughtful! There was a steamer, ironing board, iron, and a fan! Also, the blow dryer even had a diffuser attachment. I've never seen this in a hotel room. I would have liked different pillows. They were a bit too big and fluffy for my taste. However, that would not keep me from staying there again. Just a lovely, serene place!

It’s difficult to effectively manage a hotel remotely.

I booked this a little last minute and was in a bit of a hurry when I did so. I did not notice that this is a self check-in, no staff on site accommodation. Not a problem for us, but I was not prepared for the “check-in” process. After checking my email and obtaining the code for the door, we still could not get the front outside door open. I called the number on the door and had to leave a message. Thankfully, in the meantime a woman who was also staying at the hotel let us in the door. There is a bit of a trick to opening the door, which admittedly, was outlined in the email, but my travel weary, bone tired self missed that part. I was admittedly frustrated but I can’t blame this on the hotel. However, what I was disappointed in was that no one, ever during our stay called back to ensure that we made it inside or could answer any questions. Perhaps, the system allowed them to see that we were able to enter after all - or maybe they just didn’t care. Despite this, the hotel was lovely, quiet, clean and comfortable. The room was well appointed. Downtown Springdale was also lovely with plenty of local restaurants and shops.

The communication issues were on my end. Read the message you get from the hotel carefully - in it you’ll find important check-in info that will allow you to get in, find your room, and get the door access code. If it gets lost in the shuffle it will be a very confusing check-in process because there’s no one there to check you in.