東溫莎羅德威套房飯店

Laundry needs a change machine and equipment needs an update.

Moldy carpet in hallway Room walls and paint cracking and falling apart Coffee but no coffee maker Shower dripped water all night but would not turn on to get a shower. Advertises a bar on premises but is closed due to coronavirus. Bathroom fan falling out of ceiling and very noisy

They had roaches!!!!! Everything is out dated!!! No restaurant on site No shuttle Only good thing was customer service! Hotels.com, you should do your part too and keep up to date on the amenities you state these hotels offer. If there is no shuttle take it off your site as well as the restaurant for this location.

Three room keys didn’t work before one was given to me they did 3 different rooms took 35 minutes

Hotel had broken walls with wires hanging out There was roaches crawling in the bathroom The room had a funny scent And on arrival systems were shut down due to weather conditions there was no back up systems for check-in took more than 20 minutes The hotel entrance was not safe all the back doors of the hotel were broken easily for outsiders to get in

No internet connection whole stay lost hours of work spent more time at dunking donuts to get some edits done staff assured I would receive maintenance I didn’t bought a bowl plus cups for sweet as none were provided

I arrived at 12 am and at that time they couldn't give me an extra bed (rollaway), extra pillows or sheets. When I got to the room, it had a cockroach and a spider and discounted smoke detector... I requested a room changeand they gave me another one because the air didn't work... the next day of the complaint and they gave me a room upgrade and it was better thank God... The pool area was great but from the previous room I brought 2 towels to have additional towels and they knocked on my door and I had to deliver them, they told me they could only give me 3 towels... Good price but good disgust...

It was a good stay a light was flickering and the front door on the room had no latch locks only complaint is the ice machine wouldnt work and the doors were rusty other than that its a average motel experience cant expect much

Do not stay here. The amentities noted are not available at all. No wifi, no dining, no microwave no working locks on the doors. The quality of this place overall is not what you would expect. If not for the event we were here for i would never stay in a place like this. Drug addicts lurking about and i believe some prostitution as well.

Booked it for a good rate. Arrived and realized that some of the amenities listed were not available. We decided to leave and they immediately refunded us. Wry pleasant just not what we needed.

Hotel is needing updates. Carpet is filthy. Roaches in rooms. General cleaning needs help!

I'm not very picky person when it comes to staying hotels. But my room had not been cleaned very well since there was some money on the floor as well as an old cigarette butt. There's also lots of little bugs which may or may not be cockroaches in the bathroom. Not a place I'll be going back to.

This place is a dive! Duct tape holding up shower curtain. Seen 4 cockroaches in bathroom. Multiple holes in bathroom walls, including a large moldy one by the bathtub. Toilet paper holder is broken. Outlet covers missing with exposed wires throughout room. No hangers in closet. Headboard ripped from one bed. Carpets throughout entire hotel are beat! Grime from lack of cleaning everywhere. Stairwells are scary. Outdoor landscaping is non-existent. I stayed at this same hotel a couple years ago and it’s just drastically gone down hill. Will not stay here again. Regretfully stayed 2 nights and didn’t take a shower because I felt cleaner than what the shower looked to provide. Just gross! Just in case the management sees this review, room 269.

Terrible cigarette smell. Sheets were not clean

Bugs all over the walls, bathtub was laden in black mold, almost felt safer to sleep in my car. I will admit I did not check other reviews before staying here. Don't make the same mistake we made, just stay away

Mold all threw the room cockroaches in the bathroom no hot water or cable working

Place has bugs, smells like cigarettes and is filthy

The room smelled like cigarettes and marijuana as soon as we walked in the room. The hallways smelled of smoke as well. Bugs were present in the room but were only found when I turned on the lights in the bathroom and entry way in the middle of the night. They ended up scattering when the lights came on. The bathtub had burn marks on it, either from someone's cigarette or whatever else was being used to burn and smoke in the room. Place was a dump.

Roaches in the room the television not working and the shower vent broken

The room smelled like spoiled fish and there was a roach on the wall

Bed was so hard neither one of us could sleep. Bathroom was moldy. AC needed a good cleaning

Well lets start off with half the outlets in the king jet tub suite we stayed in didnt work . The phone to the front desk didnt work . I had to use my cell phone to call the front desk for wifi password . There wasn't any hot water in the shower Saturday Night . Then i asked for a different tv remote i was told there wasnt any extra from the front desk person working Saturday night . Ive Always stayed at this hotel chain. So that's why I'm so taken back by the gross negligence of this establishment operation In blatant disregard for customer service.

We had a same day need for a room, and the price was very reasonable. Room was clean and comfortable.

the mattress were very comfortable

Filthy room. Mold in the bathroom. Would never recommend this pace to anyone. Extra lock on door broke. Non working tv. Just awful. Dust everywhere and crumbs of god only knows what. Worst place I have ever stayed at. Took pictures of all of these. I will be writing to them.

If I could give a 0 star I would. When my husband and I got to our room we found mold on the ceiling, curtains were disgusting and we had a broken window. We asked to change rooms and the gentleman at the front desk was polite, understanding. He gave us a new room, When we got to the other room the light was flickering, ants everywhere, the AC didn't work and loud. We grabbed our bags and went to a different hotel. We couldn't stay.

Dirty halls, ceilings dropping down in room

The closet was broken so it would not close, had to stuff tissues under it to keep it closed, there was no way to hang anything any way, no closet pole. A half inch long roach crawled out from the coffee pot tray on the sink counter when I moved it. The bed was comfortable but the pillows were terrible.

It was cheap so what should I expect? A warm shower??? I asked the front desk if they could fix the issue with my water being cold.. the next morning the 2nd person I spoke to allowed me to shower in another room but that water was luke warm at best. It felt like I was in a shelter. I don't think I will be returning for future stays.

Door lock mechanism to get into room was falling apart had to hold it together and swipe to get the right connection to enter. Room had a stagnate smell like a smoke/ musty smell. Mini fridge wobbled and hard to open for that reason feels like it was thrown in just cause room set up felt like somone moved in and never fixed furniture.

Room was a bit dirty but the staff was great

Friendly fast service..

⭐ 1 Star Review Unacceptable experience – roaches and poor response from staff My stay at this hotel was extremely disappointing. Shortly after checking in, I discovered roaches in my room. I called the front desk multiple times to report the issue. Their only solution was to move me to another room — which also had roaches (I saw three in total). When I called again to complain, I was told my only options were to move yet again or check out early, with no offer of a refund or even a discount for the inconvenience. The lack of cleanliness and poor handling of the situation were unacceptable. I would not recommend this hotel until they address their pest problem and improve their customer service.

The hallways reaked of pot smoke, TV system did not work, I was moved 3x, third room was cleaner, TV did not work, Bath fan was hanging, toilet unstable, discarded alcohol bottles in parking lot, overall, the property and rooms need renovation. The staff was very nice, but had no recourse for the TV issues, or other maintenance issues,, as no-one was available. Apparently Management was off site and did not address issues on site. Very disappointed.

Front desk girl was very nice when I brought my issues to her and did her best to help. The following were our issues: Tv didn’t work & missing remote Burn holes in blankets on the bed One lamp was broken One lamp was crooked Lamp shades were all stained All drawers were moldy and stained on the inside Phone didn’t work even to call front desk Toilet and shower enamel all chipped and looked dirty Burger King left over food left in room fridge Hallway rugs all stained Door to room on inside was all dirty with what appeared to be something splashed all over it Sink in room constantly dripped Tissue holder on the wall all rusted fan in bathroom hanging down on one side The hotel was completely booked up and every hotel in the area was the same due to graduation weekend. We had no choice but to stay. They did bring in another tv for us. My daughter (12 yrs old) and I were very uncomfortable but spent the night. We chose not to shower and to leave immediately in the morning. I was told they were in the process of starting renovations but never offered any remedy for all the other issues with our room. Very disappointed overall.

Great service

It was ok the staff at the front desk was nice

I arrived at 12 am and at that time they couldn't give me an extra bed (rollaway), extra pillows or sheets. When I got to the room, it had a cockroach and a spider and discounted smoke detector... I requested a room changeand they gave me another one because the air didn't work... the next day of the complaint and they gave me a room upgrade and it was better thank God... The pool area was great but from the previous room I brought 2 towels to have additional towels and they knocked on my door and I had to deliver them, they told me they could only give me 3 towels... Good price but good disgust...

We came to the hotel about 4 hours later than check in time, the receptionist was great. Checked in and gave us our cards and told us where the room was. We went up the stairs and as soon as we entered the first door the smell was awful, but we were tired so decided to just go to the room. The first room we tried multiple times but couldn't get in, so we were then given another room. opening the door, we were immediately sketched out. the door only had the one lock the walls seemed dirty etc.. I went to turn the light on in the common area and it was flickering we couldn't find the light for where the bedroom was, but we really didn't look long enough because when I went to open the small refrigerator several bugs where crawling on the edge. We couldn't get out of there fast enough. The ONLY good thing about this experience was the woman at the front desk, she apologized and refunded our money instantly. I would not recommend this hotel at all. We were in that room for maybe 2 minutes and all night we kept feeling bugs on us.

Booked it for a good rate. Arrived and realized that some of the amenities listed were not available. We decided to leave and they immediately refunded us. Wry pleasant just not what we needed.

Good location.

easy exist

Great location for my sister and I to travel the 6 surrounding states for the week. Close to Walmart, the highway and gas stations.

Great value, no complaints for less than $100 a night in a convenient location

Close to airport

Near autoroute

Quiet and clean

This location is clean and quiet. The staff is very friendly and polite. It’s all that matters to me

Very nice to stay. Parking lot was almost full but my room was quiet. Looking forward to staying there again.

Easy to find and able to check in early. Made life easy.

Moldy carpet in hallway Room walls and paint cracking and falling apart Coffee but no coffee maker Shower dripped water all night but would not turn on to get a shower. Advertises a bar on premises but is closed due to coronavirus. Bathroom fan falling out of ceiling and very noisy

They had roaches!!!!! Everything is out dated!!! No restaurant on site No shuttle Only good thing was customer service! Hotels.com, you should do your part too and keep up to date on the amenities you state these hotels offer. If there is no shuttle take it off your site as well as the restaurant for this location.

Went to our room it wasn’t even cleaned. It was trash all over. Went back to hotel desk and gave us another room with two beds when we paid for a king. The ceiling in the bathroom was wet and falling down. A roach was running up the bathroom wall. No breakfast like they advertised. The hallways smell of smoke. The whole place should be condemned.

Booked it for a good rate. Arrived and realized that some of the amenities listed were not available. We decided to leave and they immediately refunded us. Wry pleasant just not what we needed.