Name: Fairmont Hot Springs Resort
Address: 5225 Fairmont Resort Road, Fairmont Hot Springs, Britisk Columbia, CA
Price range: 111 US$–598 US$ per night
Rating: 8.1

Hvad siger gæsterne

Rejsende fremhæver, at Fairmont Hot Springs Resort byder på storslået udsigt til bjergene og afslappende varme kilder, med en afslappet og familievenlig atmosfære. Dog føles selve hotellet gammelt, er ofte overfyldt ved poolerne og rammes hyppigt af vedligeholdelsesproblemer, mangler i rengøringen og personalemangel.

Derudover fremhæver mange venligt og imødekommende personale og nem adgang til udendørs aktiviteter. Gentagne klager omhandler forældede værelser og fællesområder, slidte eller ødelagte inventarer, inkonsekvent rengøring samt støj eller trængsel i travle perioder. Feedback på maden spænder fra fremragende måltider til begrænsede menuer, lukninger, lange ventetider og høje priser. Forvent en mindeværdig oplevelse i kilderne og smuk udsigt, men samlet set en rustik oplevelse i en aldrende hytte.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

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Faciliteter

Varmekilderne og en pool kun for gæster er en stor attraktion, med sauna/dampbad og spa på stedet samt familieaktiviteter som minigolf og golf. Almindelige problemer inkluderer overfyldte offentlige pools, igangværende byggeri nær poolområderne og hyppig mangel på poolhåndklæder og badekåber.

Relaterede gæsteanmeldelser

8

SUZANNE

21. sep. 2025

·

Overnattede 2 nætter

Loved the private hot pool.

10

Michele

13. jul. 2024

·

Overnattede 2 nætter

Guest pool needs some attention

10

Marco

6. jul. 2024

·

Overnattede 1 nat

The massive heated pool, cold plunge and sauna area.

6

Xiaoyu

1. aug. 2025

·

Overnattede 1 nat

The property is very dated. An update is overdue. The hot pool that is exclusive to hotel guests is not very big, and only one temperature setting. The big pool that is open to the public has multiple sub-pools at different temperatures, but it was VERY busy, so much so that you can call it overcrowded.

8

Katherine

9. okt. 2025

·

Overnattede 1 nat

We were told that the towels for the hotel guest hot springs pool would be available pool-side, however there were none available, and many people (including us) were frustrated by this.

8

Niki

3. jan. 2025

·

Overnattede 3 nætter

The hot springs are fabulous but the property needs updates. Our room was very noisy and old. Limited options for food as the 2 restaurants have the same items.

8

Chris

8. okt. 2025

·

Overnattede 1 nat

No towels at pool

6

James

20. nov. 2024

·

Overnattede 1 nat

The room was fine, a little dated but it was clean. The hot pools need to be upgraded and were not in good condition, especially the hotel guest pool. There was construction going on right beside this pool as well as they were replacing a large deck of the dinning room. Grounds were well kept. Good value for money however.

8

Qingzhu

24. okt. 2025

·

Overnattede 1 nat

Generally, the hotel room is great, clean, and the best advantages of staying here is walk to the pools. They provide robes and towels which is quite lovely and thoughtful. I am ok with a bit old amenities and limited options on site restaurants, but I think the resort really needs consider some more restrict rules for people in pool. It is unfortunate to see some behaviors in the pool that really adversely impact others enjoy the hot spring.

8

Laura

7. aug. 2025

·

Overnattede 2 nætter

Check-in was not well organized and took longer than expected due to a lack of efficiency and direction. The property could definitely benefit from more signage to help guests navigate. The spa was fantastic—definitely a highlight—but be sure to book early as appointments fill up quickly. The room was clean, though the decor felt a bit dated. Also, if you have mobility issues, this may not be the best choice—there are uneven walkways and many stairs throughout the property, which could pose challenges. Overall a good stay.

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Rengøring

Renligheden er ujævn: mange værelser og pools beskrives som rene, men andre rapporterer støvede eller beskidte områder, blade/insekter i poolene og inkonsekvent rengøring under opholdet. Tæpperne i gangene og nogle faciliteter føles slidte.

Relaterede gæsteanmeldelser

4

Alvina

12. nov. 2025

·

Overnattede 2 nætter

The room was not clean . We had hair in the bathtub…. Some random crackers in corners of the room… so yes …. Not clean…. We have been coming here for over 10 years but the last 3-4 , we saw the decline . It was definitely our last time staying sadly, the prices are going up but it seems that they are cutting funds and no improvement for any areas.

10

Phil

8. jan. 2025

·

Overnattede 6 nætter

Staff were excellent. Tubs and Sauna areas could use more consistent daily cleaning. I found bandaids and Zyn pouches left on the ground or in the pool. Construction material left behind and not stored with the construction area.

6

Sean

21. sep. 2025

·

Overnattede 2 nætter

Room was really old and dated. Not especially clean either. I had to wipe down the nightstand and table. It was very close to friends though.

4

Rebecca

18. okt. 2025

·

Overnattede 3 nætter

Our room was never cleaned in the Friday to Monday stay, nor was towels ever exchanged, even when we did they didnt bring them, so 4 hours later we requested again and took another hour. They dont have any towels for pool.

10

Randy

12. nov. 2025

·

Overnattede 3 nætter

Room could have had better housekeeping. Dusty TV cabinet, swimsuit left by previous tenant

6

Adam

25. jun. 2024

·

Overnattede 1 nat

Beautiful area. Property is very beautiful. Rooms were clean. Hot spring pool was excellent. I would criticize the bathrooms and matresses. Matress was "soggy" and may be needing to be replaced. As for the bathrooms, the shower head is low and lacks pressure and maneuverability. There is no venting in the bathroom. Also, the common shower rooms for after the gym or pools had what is possibly mold growing on the ceiling.

10

michael

10. nov. 2025

·

Overnattede 2 nætter

Room was awesome very clean staff were amazing so friendly and the food was to die . The only thing is was pool was a little dirty just had a bunch of leaves in it and seen no staff around the pool.

8

Muree

22. sep. 2025

·

Overnattede 2 nætter

This is a great resort with lots to do and wonderful staff. Hot springs were very enjoyable. However the hotel itself is old and is looking run down. Smells like dirty laundry in the hallways and dirty carpets. The room itself smelled fine. Beds are old, are way to soft and you end up in a hole the you need to climb out of in the middle of the night. The view was great but the windows were very dirty. With all that said would stay again but would not pay a premium for this hotel

8

Cindy

28. feb. 2026

·

Overnattede 3 nætter

Beds were comfortable. Room was very clean. Staff was helpful with fresh towels and coffee. We enjoyed the hot springs pools. Our room was situated at the end of the 400 block and we could not get a luggage cart to our room because of several stairs leading to our hallway. That meant many trips up and down the stairs with our luggage and cooler and other items as we were there several days for a ski trip.

6

janet

16. nov. 2025

·

Overnattede 1 nat

The staff were great! The restaurant and the pub’s food and drinks were good. The pool and rooms need a lot of work. Not great, sub par. Room bathroom and pool had some ewww factor. I would also suggest finding out if there are kids hockey teams staying at the hotel before going. Not enough good parenting when it came to respecting the peace in the small hotel pool after 9:00 and the hallways.

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Værelser

Værelserne er forældede med slidt inventar, begrænset antal stikkontakter og til tider støjende ventilation eller forstyrrelser fra gangen; udsigten spænder fra smukke bjerge til udsigt til kælderen eller til serviceområder. Sengene er ofte komfortable, men indretningen og trapper kan være vanskelige for personer med nedsat mobilitet.

Relaterede gæsteanmeldelser

6

Sean

24. nov. 2024

·

Overnattede 2 nætter

Been here many times and loved each one……during the week. This time on Friday, Saturday and a completely different experience and not in a good way. Noisy, loud, kids tearing up and down the halls yelling, trying to break into the vending machines etc

8

Leslie Jill

23. sep. 2024

·

Overnattede 1 nat

Very few outlets in the room.

6

Clarence

6. dec. 2024

·

Overnattede 2 nætter

A good average stay. Some of the rooms have been updated but a lot of the Lodge is still dated. There should be better security for hockey kids running up and down the hallways as that is very disruptive and noisy.

8

LIANG

26. maj 2024

·

Overnattede 2 nætter

The only issue is that there is no ventilation in the bathroom of the room.

8

Cindy

21. jul. 2024

·

Overnattede 1 nat

We have been coming to Fairmont Hot Springs for over 50 years….the memories we have and chatting with other people who have the same memories is priceless! We booked a kitchenette room on the ground floor which was perfect for our needs. They’re are two things…the rooms need a bit of an upgrade and the bathroom had peeling paint on the ceiling, the mirror has black dots in it…for the price one pays this should be fixed. The wallpaper is very outdated also. The room just felt a little rundown but the beds were amazing!

6

Jim

2. jan. 2026

·

Overnattede 1 nat

Staff were nice, room was clean but dated. Overall, resort is nice but needs a facelift.

4

Julianne

21. okt. 2025

·

Overnattede 1 nat

The room was clean and comfortable enough, however every room on the back had a private balcony except a handful. Our room was below ground level with a high window looking at a utility path with air conditioners, a stored ladder and concrete retaining wall!! Can’t express enough how disappointed we were for such a crap view. And we booked on a very non busy late October Sunday. The kids loved the pools and the view was beautiful but there were so many broken tiles. Not sure if we’d go again.

6

KATHY

20. aug. 2024

·

Overnattede 1 nat

The air conditioner in the room needs an update. It would run for a few minutes, get the room just right and then shut off for a very long period of time and the room would get too warm again. Very tough sleeping when it was so hot

8

Francoise

18. okt. 2025

·

Overnattede 2 nætter

Dated, rooms clean but need some TLC.

8

Du Young

16. apr. 2024

·

Overnattede 1 nat

Furnace and ac unit was too noisy at night. Need to be upgrade it

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Service

Personalet beskrives ofte som venligt og hjælpsomt, men underbemanding fører til langsom indcheckning, lange ventetider i restauranten og lejlighedsvise uopfyldte ønsker. Nogle gæster oplevede booking- eller faktureringsfejl og inkonsekvente svar, mens andre fik fremragende hjælp i nødsituationer.

Relaterede gæsteanmeldelser

2

Vladimir

9. okt. 2025

·

Overnattede 2 nætter

I had a confirmed booking at Fairmont Hot Springs, but when I arrived after driving 5 hours, the hotel had completely missed my order. Despite showing them the confirmation, they refused to find a proper solution for nearly 2 hours. Only after the receptionist spoke with the manager did they finally admit their mistake and gave us two separate rooms instead of the one large room we originally booked. To make things worse, the rooms were in a different facility, so we had to drive back and forth every time we wanted to use the pools. They promised to refund 50% of the payment due to their error, but we never received any refund and no one ever returned my calls despite multiple attempts to reach them. Very unprofessional service and complete lack of accountability. This was my last time staying at Fairmont Hot Springs.

8

Oleksandr

2. okt. 2024

·

Overnattede 1 nat

Travelled 600km to be told that the pre-paid via Expedia room was not available. As per front desk, my reservation was not in the hotel's system. Contacted manager and waited hours to get another room. Was stressed and disappointed.

6

Marcin

5. sep. 2025

·

Overnattede 2 nætter

Really poor service at check in. They dont tell you that you need to request housekeeping through the front desk, this should be communicated at check in. Even though you ask to extend your stay, and its confirmed with the front desk, our room key stopped working. Really poor organazation. Waited an hour for food and had to leave with the boxes early as kidso was falling asleep at the table.

6

Bernice

7. jan. 2026

·

Overnattede 2 nætter

Room was clean friendly staff. The 4 pm check is late , not allowed to check in earlier even if room ready - then huge line up for every one to check in at 4 pm

10

Brenda

7. okt. 2025

·

Overnattede 1 nat

It was eady to check in...I pre-registered before check in time. The hot pools were wondrful but unfortunately my travelling companion slipped in the tub when she was showering and we ended up going to emergency in Invemere. We never got to stay in the hotel beds so i cant comment on them but i can say the staff were incredible to my 88 yr old friend. They did everything possible to help my injured senior friend. I paid for the hotel and only got to sit in the pool for a few minutes but no regrets. As i mentioned, the staff was awesome. They contacted the ambulance and sent a life guard over to help till the EMTs arrived. They really care about their guests!! Only complaint, Please make tubs less slippery for old folks.

8

Cindy

28. feb. 2026

·

Overnattede 3 nætter

Beds were comfortable. Room was very clean. Staff was helpful with fresh towels and coffee. We enjoyed the hot springs pools. Our room was situated at the end of the 400 block and we could not get a luggage cart to our room because of several stairs leading to our hallway. That meant many trips up and down the stairs with our luggage and cooler and other items as we were there several days for a ski trip.

6

Jasleen

19. aug. 2025

·

Overnattede 2 nætter

I had checkout issues as the receptionist claimed I had only paid for one room instead of two. Despite showing all proof and receipts from Expedia, the staff member was uncooperative, tried to skip me in line to check in another guest, and told me to contact Expedia directly. When I insisted that I had valid documentation, he eventually called his manager. The manager was helpful, apologized for the inconvenience, and assisted with the check-in, assuring me that they would contact Expedia to resolve the issue. However, it was very frustrating - my elderly parents and my family kids were left waiting for over 25 minutes just to check in.

4

Roseanne

31. dec. 2025

·

Overnattede 2 nætter

Short staffed Not great service. The hotel is due for updates

8

grace

27. jun. 2024

·

Overnattede 2 nætter

We booked this hotel through Expedia and paid hotel fee except the tax and resort fee. However, we got charged full price after we did check out. Tried to contact their front desk, sent them our receipt from Expedia. However, the staff was not nice and she hung up my call. The hotel pool is good and other staff we met are all very helpful. Just make sure to check their charge if you book through Expedia.

6

Loredana

5. okt. 2025

·

Overnattede 2 nætter

They were running out of towels and robes for the pools. We kept using damp robes, which is not very pleasant, particularly when is 4C outside. One male concierge attendant in particular was very unfriendly, abrasive and rude to my request for fresh robes to use at the pools and some extra coffee. Property looks clean but outdated. Food at the on site restaurant was fresh, selection typical to any pub style eatery. We will come again for the scenery and pools but our expectations are now much lower because of some of the staff.

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Lokation

Naturskønne omgivelser ved bjergene med nem adgang til varme kilder og nærliggende udendørs aktiviteter; mange nyder det rolige, afslappende miljø. Bemærk, at ujævne stier og mange trapper kan gøre det svært at komme rundt for gæster med nedsat mobilitet.

Relaterede gæsteanmeldelser

10

Ken

17. sep. 2025

·

Overnattede 1 nat

Nice location, great views, great pools

10

William

8. aug. 2024

·

Overnattede 1 nat

Gorgeous setting and nice nice staff

10

Beth

19. okt. 2025

·

Overnattede 2 nætter

Beautiful location. Able to soak in the hot springs while looking at beautiful mountains.

10

Shannon

10. okt. 2024

·

Overnattede 1 nat

Beautiful location, proximity to the hot pools was excellent. We will be back

8

Randolph

13. feb. 2026

·

Overnattede 3 nætter

We just love our stays at the Resort. We can go to the big pool or the hotel pool. There is a nice restaurant for breakfast and dinner, as well as a brew pub for the times in between. The location is perfect for a day trip to Banff and Lake Louise

8

Maria

16. nov. 2025

·

Overnattede 1 nat

The location is beautiful, mountain views are great. The property is a little rundown and needs some renovation, the pool, the saunas are great.

8

Heather

6. jul. 2025

·

Overnattede 1 nat

Location was beautiful, room was lovely,

6

Tracy

13. aug. 2025

·

Overnattede 1 nat

property is gorgeous and well maintained. A great spot to get away and unwind.

8

Muree

22. sep. 2025

·

Overnattede 2 nætter

This is a great resort with lots to do and wonderful staff. Hot springs were very enjoyable. However the hotel itself is old and is looking run down. Smells like dirty laundry in the hallways and dirty carpets. The room itself smelled fine. Beds are old, are way to soft and you end up in a hole the you need to climb out of in the middle of the night. The view was great but the windows were very dirty. With all that said would stay again but would not pay a premium for this hotel

8

Laura

7. aug. 2025

·

Overnattede 2 nætter

Check-in was not well organized and took longer than expected due to a lack of efficiency and direction. The property could definitely benefit from more signage to help guests navigate. The spa was fantastic—definitely a highlight—but be sure to book early as appointments fill up quickly. The room was clean, though the decor felt a bit dated. Also, if you have mobility issues, this may not be the best choice—there are uneven walkways and many stairs throughout the property, which could pose challenges. Overall a good stay.

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Spisning

Feedback på maden er blandet: flere gæster roser velsmagende måltider og en god pub, mens andre nævner begrænsede menuer, lukninger, langsom betjening og høje priser. Oplevelserne varierer afhængigt af stedet og tidspunktet for besøget.

Relaterede gæsteanmeldelser

10

Grace

7. feb. 2026

·

Overnattede 2 nætter

Room was nice...newer paint, carpet etc but old furniture. Staff were excellent. Food was excellent.

8

Patricia

25. sep. 2025

·

Overnattede 1 nat

Clean, comfortable room with all amenities as well as bathrobes for use in going to and from the pools. A perfect stay for a quick trip to the car show in Radium. The only issue that we encountered was the lack of adequate staffing in the restaurants. It took quite a long time after being seated to be able to place our orders.

8

Fleda

6. aug. 2025

·

Overnattede 1 nat

We had a blast staying there, from when we arrived late afternoon until we left. The staff were amazing, super friendly and polite. The guy at the front desk even gave us some tips on where to go nearby. The food in the restaurant is good and well-cooked, but it took ages for us to get our food that day. We loved how easy it was to get to the hot spring pools. The big one has three sections (around 30°C, then 32°C and 39°C), and there's another pool (38°C) near the restaurant. There's other stuff to do around there too, like 18-hole golf, mini golf for the kids, horseback riding, and a playground.

6

Louie

24. jun. 2025

·

Overnattede 1 nat

Needs update , although staff member are friendly and helpful, needs more dining choices. Overpriced dining options.

6

michel

26. okt. 2025

·

Overnattede 2 nætter

Overall this property is very run down and poorly maintained. Rooms are very run down and in need of maintenance. The restaurant was okay but had a limited menu. Can’t say enough about the staff - very friendly.

8

Catherine

12. nov. 2025

·

Overnattede 1 nat

It is a very quaint little resort. Dated but clean. Only complaint is that the food is awful.

10

Connie

13. nov. 2025

·

Overnattede 2 nætter

Food was excellent and the staff super friendly. My room key died once. Got a new one in a minute!

8

Niki

3. jan. 2025

·

Overnattede 3 nætter

The hot springs are fabulous but the property needs updates. Our room was very noisy and old. Limited options for food as the 2 restaurants have the same items.

4

Suzalie

23. jan. 2025

·

Overnattede 2 nætter

The room was fine, the pool is fine but the dining is bad, and there really aren’t any other choices. The first night in the pub the food was inedible, cold proteins, greasy fish and chips… just yuck! The server on the first night didn’t care about us at all. On the 2nd night we picked very simple (read frozen) foods that they couldn’t mess up. The server on our 2nd night was better. All the crappy food does come with a fine dining price tag though. Please note that this resort is not a member of the Fairmont chain. There are better options available than this property.

6

janet

16. nov. 2025

·

Overnattede 1 nat

The staff were great! The restaurant and the pub’s food and drinks were good. The pool and rooms need a lot of work. Not great, sub par. Room bathroom and pool had some ewww factor. I would also suggest finding out if there are kids hockey teams staying at the hotel before going. Not enough good parenting when it came to respecting the peace in the small hotel pool after 9:00 and the hallways.

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Måned	Gennemsnitlig pris
januar	107 US$
februar	114 US$
marts	112 US$
april	117 US$
maj	127 US$
juni	137 US$
juli	162 US$
august	164 US$
september	165 US$
oktober	118 US$
november	114 US$
december	129 US$

sø.	ma.	ti.	on.	to.	fr.	lø.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $140	21 $153	22 $153	23 $153	24 $179
25 $139	26 $139	27 $140	28 $140	29 $140	30 $598	31 $598

sø.	ma.	ti.	on.	to.	fr.	lø.
1 $140	2 $140	3 $140	4 $140	5 $140	6 $161	7 $174
8 $147	9 $161	10 $161	11 $152	12 $154	13 $161	14 $188
15 $140	16 $140	17 $140	18 $137	19 $140	20 $159	21 $142
22 $140	23 $134	24 $140	25 $111	26 $140	27 $167	28 $174
29 $140	30 $137

Fairmont Hot Springs Resort

Priser på Fairmont Hot Springs Resort

Gennemsnitlige månedlige priser

Om dette overnatningssted

Lokation

Værelsesmuligheder

Classic-værelse - 2 queensize-senge

Basic-værelse - 2 queensize-senge

Classic-værelse - 2 queensize-senge - udsigt til pool

Superior-dobbeltværelse - 2 queensize-senge - tekøkken - udsigt til pool

Classic-loftsværelse - 1 soveværelse - tekøkken - udsigt til pool

Classic-værelse - 2 queensize-senge - tekøkken

Deluxe-værelse - 1 kingsize-seng - udsigt til pool

Standardværelse - 2 queensize-senge

Gæsteanmeldelser af Fairmont Hot Springs Resort

Hvem overnatter her?

Hvad siger gæsterne

Overnatningsstedets retninglinjer

Indtjekningsanvisninger

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