Name: Fairmont Hot Springs Resort
Address: 5225 Fairmont Resort Road, Fairmont Hot Springs, Columbia Británica, CA
Price range: 111 US$–597 US$ per night
Rating: 8.1

Opiniones de los huéspedes

Los viajeros destacan que Fairmont Hot Springs Resort ofrece hermosas vistas a la montaña y relajantes piscinas de aguas termales, con un ambiente tranquilo y familiar, aunque el hotel en sí se siente antiguo, a menudo concurrido en las piscinas y con frecuencia afectado por problemas de mantenimiento, limpieza y falta de personal.

Muchos también señalan la amabilidad y disposición del personal, así como el fácil acceso a actividades recreativas al aire libre. Las quejas recurrentes mencionan habitaciones y áreas comunes anticuadas, accesorios desgastados o rotos, limpieza inconsistente y ruido o aglomeraciones durante los períodos de mayor actividad. Las opiniones sobre la restauración varían desde comidas excelentes hasta menús limitados, cierres, largas esperas y precios elevados. Espere un baño y vistas memorables, pero en general una experiencia en un albergue rústico y envejecido.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Las aguas termales y una piscina exclusiva para huéspedes son un gran atractivo, con saunas/vapor y un spa en el lugar, además de actividades familiares como mini golf y golf. Los problemas comunes incluyen la aglomeración en las piscinas públicas, la construcción en curso cerca de las áreas de la piscina y la frecuente escasez de toallas y batas de piscina.

Reseñas de huéspedes relacionadas

8

SUZANNE

21 sept 2025

·

Se alojó 2 noches

Loved the private hot pool.

10

Michele

13 jul 2024

·

Se alojó 2 noches

Guest pool needs some attention

10

Marco

6 jul 2024

·

Se alojó 1 noche

The massive heated pool, cold plunge and sauna area.

6

Xiaoyu

1 ago 2025

·

Se alojó 1 noche

The property is very dated. An update is overdue. The hot pool that is exclusive to hotel guests is not very big, and only one temperature setting. The big pool that is open to the public has multiple sub-pools at different temperatures, but it was VERY busy, so much so that you can call it overcrowded.

8

Katherine

9 oct 2025

·

Se alojó 1 noche

We were told that the towels for the hotel guest hot springs pool would be available pool-side, however there were none available, and many people (including us) were frustrated by this.

8

Niki

3 ene 2025

·

Se alojó 3 noches

The hot springs are fabulous but the property needs updates. Our room was very noisy and old. Limited options for food as the 2 restaurants have the same items.

8

Chris

8 oct 2025

·

Se alojó 1 noche

No towels at pool

6

James

20 nov 2024

·

Se alojó 1 noche

The room was fine, a little dated but it was clean. The hot pools need to be upgraded and were not in good condition, especially the hotel guest pool. There was construction going on right beside this pool as well as they were replacing a large deck of the dinning room. Grounds were well kept. Good value for money however.

8

Qingzhu

24 oct 2025

·

Se alojó 1 noche

Generally, the hotel room is great, clean, and the best advantages of staying here is walk to the pools. They provide robes and towels which is quite lovely and thoughtful. I am ok with a bit old amenities and limited options on site restaurants, but I think the resort really needs consider some more restrict rules for people in pool. It is unfortunate to see some behaviors in the pool that really adversely impact others enjoy the hot spring.

8

Laura

7 ago 2025

·

Se alojó 2 noches

Check-in was not well organized and took longer than expected due to a lack of efficiency and direction. The property could definitely benefit from more signage to help guests navigate. The spa was fantastic—definitely a highlight—but be sure to book early as appointments fill up quickly. The room was clean, though the decor felt a bit dated. Also, if you have mobility issues, this may not be the best choice—there are uneven walkways and many stairs throughout the property, which could pose challenges. Overall a good stay.

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Limpieza

La limpieza es irregular: muchas habitaciones y piscinas se describen como limpias, pero otros informan sobre áreas polvorientas o sucias, hojas/insectos en las piscinas y limpieza inconsistente durante la estancia. Las alfombras de los pasillos y algunas instalaciones se ven desgastadas.

Reseñas de huéspedes relacionadas

4

Alvina

12 nov 2025

·

Se alojó 2 noches

The room was not clean . We had hair in the bathtub…. Some random crackers in corners of the room… so yes …. Not clean…. We have been coming here for over 10 years but the last 3-4 , we saw the decline . It was definitely our last time staying sadly, the prices are going up but it seems that they are cutting funds and no improvement for any areas.

10

Phil

8 ene 2025

·

Se alojó 6 noches

Staff were excellent. Tubs and Sauna areas could use more consistent daily cleaning. I found bandaids and Zyn pouches left on the ground or in the pool. Construction material left behind and not stored with the construction area.

6

Sean

21 sept 2025

·

Se alojó 2 noches

Room was really old and dated. Not especially clean either. I had to wipe down the nightstand and table. It was very close to friends though.

4

Rebecca

18 oct 2025

·

Se alojó 3 noches

Our room was never cleaned in the Friday to Monday stay, nor was towels ever exchanged, even when we did they didnt bring them, so 4 hours later we requested again and took another hour. They dont have any towels for pool.

10

Randy

12 nov 2025

·

Se alojó 3 noches

Room could have had better housekeeping. Dusty TV cabinet, swimsuit left by previous tenant

6

Adam

25 jun 2024

·

Se alojó 1 noche

Beautiful area. Property is very beautiful. Rooms were clean. Hot spring pool was excellent. I would criticize the bathrooms and matresses. Matress was "soggy" and may be needing to be replaced. As for the bathrooms, the shower head is low and lacks pressure and maneuverability. There is no venting in the bathroom. Also, the common shower rooms for after the gym or pools had what is possibly mold growing on the ceiling.

10

michael

10 nov 2025

·

Se alojó 2 noches

Room was awesome very clean staff were amazing so friendly and the food was to die . The only thing is was pool was a little dirty just had a bunch of leaves in it and seen no staff around the pool.

8

Muree

22 sept 2025

·

Se alojó 2 noches

This is a great resort with lots to do and wonderful staff. Hot springs were very enjoyable. However the hotel itself is old and is looking run down. Smells like dirty laundry in the hallways and dirty carpets. The room itself smelled fine. Beds are old, are way to soft and you end up in a hole the you need to climb out of in the middle of the night. The view was great but the windows were very dirty. With all that said would stay again but would not pay a premium for this hotel

8

Cindy

28 feb 2026

·

Se alojó 3 noches

Beds were comfortable. Room was very clean. Staff was helpful with fresh towels and coffee. We enjoyed the hot springs pools. Our room was situated at the end of the 400 block and we could not get a luggage cart to our room because of several stairs leading to our hallway. That meant many trips up and down the stairs with our luggage and cooler and other items as we were there several days for a ski trip.

6

janet

16 nov 2025

·

Se alojó 1 noche

The staff were great! The restaurant and the pub’s food and drinks were good. The pool and rooms need a lot of work. Not great, sub par. Room bathroom and pool had some ewww factor. I would also suggest finding out if there are kids hockey teams staying at the hotel before going. Not enough good parenting when it came to respecting the peace in the small hotel pool after 9:00 and the hallways.

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Habitaciones

Las habitaciones son antiguas con accesorios desgastados, enchufes limitados y, a veces, sistemas de calefacción/aire acondicionado ruidosos o molestias en los pasillos; las vistas varían desde hermosas panorámicas de la montaña hasta vistas a nivel del suelo o a instalaciones de servicios públicos. Las camas suelen ser cómodas, pero la distribución y las escaleras pueden suponer un desafío para las personas con movilidad reducida.

Reseñas de huéspedes relacionadas

6

Sean

24 nov 2024

·

Se alojó 2 noches

Been here many times and loved each one……during the week. This time on Friday, Saturday and a completely different experience and not in a good way. Noisy, loud, kids tearing up and down the halls yelling, trying to break into the vending machines etc

8

Leslie Jill

23 sept 2024

·

Se alojó 1 noche

Very few outlets in the room.

6

Clarence

6 dic 2024

·

Se alojó 2 noches

A good average stay. Some of the rooms have been updated but a lot of the Lodge is still dated. There should be better security for hockey kids running up and down the hallways as that is very disruptive and noisy.

8

LIANG

26 may 2024

·

Se alojó 2 noches

The only issue is that there is no ventilation in the bathroom of the room.

8

Cindy

21 jul 2024

·

Se alojó 1 noche

We have been coming to Fairmont Hot Springs for over 50 years….the memories we have and chatting with other people who have the same memories is priceless! We booked a kitchenette room on the ground floor which was perfect for our needs. They’re are two things…the rooms need a bit of an upgrade and the bathroom had peeling paint on the ceiling, the mirror has black dots in it…for the price one pays this should be fixed. The wallpaper is very outdated also. The room just felt a little rundown but the beds were amazing!

6

Jim

2 ene 2026

·

Se alojó 1 noche

Staff were nice, room was clean but dated. Overall, resort is nice but needs a facelift.

4

Julianne

21 oct 2025

·

Se alojó 1 noche

The room was clean and comfortable enough, however every room on the back had a private balcony except a handful. Our room was below ground level with a high window looking at a utility path with air conditioners, a stored ladder and concrete retaining wall!! Can’t express enough how disappointed we were for such a crap view. And we booked on a very non busy late October Sunday. The kids loved the pools and the view was beautiful but there were so many broken tiles. Not sure if we’d go again.

6

KATHY

20 ago 2024

·

Se alojó 1 noche

The air conditioner in the room needs an update. It would run for a few minutes, get the room just right and then shut off for a very long period of time and the room would get too warm again. Very tough sleeping when it was so hot

8

Francoise

18 oct 2025

·

Se alojó 2 noches

Dated, rooms clean but need some TLC.

8

Du Young

16 abr 2024

·

Se alojó 1 noche

Furnace and ac unit was too noisy at night. Need to be upgrade it

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Servicio

El personal se describe con frecuencia como amable y servicial, pero la falta de personal conduce a registros de entrada lentos, largas esperas en los restaurantes y solicitudes ocasionales que no se atienden. Algunos huéspedes se encontraron con errores en las reservas o en la facturación y respuestas inconsistentes, mientras que otros experimentaron excelente ayuda durante las emergencias.

Reseñas de huéspedes relacionadas

2

Vladimir

9 oct 2025

·

Se alojó 2 noches

I had a confirmed booking at Fairmont Hot Springs, but when I arrived after driving 5 hours, the hotel had completely missed my order. Despite showing them the confirmation, they refused to find a proper solution for nearly 2 hours. Only after the receptionist spoke with the manager did they finally admit their mistake and gave us two separate rooms instead of the one large room we originally booked. To make things worse, the rooms were in a different facility, so we had to drive back and forth every time we wanted to use the pools. They promised to refund 50% of the payment due to their error, but we never received any refund and no one ever returned my calls despite multiple attempts to reach them. Very unprofessional service and complete lack of accountability. This was my last time staying at Fairmont Hot Springs.

8

Oleksandr

2 oct 2024

·

Se alojó 1 noche

Travelled 600km to be told that the pre-paid via Expedia room was not available. As per front desk, my reservation was not in the hotel's system. Contacted manager and waited hours to get another room. Was stressed and disappointed.

6

Marcin

5 sept 2025

·

Se alojó 2 noches

Really poor service at check in. They dont tell you that you need to request housekeeping through the front desk, this should be communicated at check in. Even though you ask to extend your stay, and its confirmed with the front desk, our room key stopped working. Really poor organazation. Waited an hour for food and had to leave with the boxes early as kidso was falling asleep at the table.

6

Bernice

7 ene 2026

·

Se alojó 2 noches

Room was clean friendly staff. The 4 pm check is late , not allowed to check in earlier even if room ready - then huge line up for every one to check in at 4 pm

10

Brenda

7 oct 2025

·

Se alojó 1 noche

It was eady to check in...I pre-registered before check in time. The hot pools were wondrful but unfortunately my travelling companion slipped in the tub when she was showering and we ended up going to emergency in Invemere. We never got to stay in the hotel beds so i cant comment on them but i can say the staff were incredible to my 88 yr old friend. They did everything possible to help my injured senior friend. I paid for the hotel and only got to sit in the pool for a few minutes but no regrets. As i mentioned, the staff was awesome. They contacted the ambulance and sent a life guard over to help till the EMTs arrived. They really care about their guests!! Only complaint, Please make tubs less slippery for old folks.

8

Cindy

28 feb 2026

·

Se alojó 3 noches

Beds were comfortable. Room was very clean. Staff was helpful with fresh towels and coffee. We enjoyed the hot springs pools. Our room was situated at the end of the 400 block and we could not get a luggage cart to our room because of several stairs leading to our hallway. That meant many trips up and down the stairs with our luggage and cooler and other items as we were there several days for a ski trip.

6

Jasleen

19 ago 2025

·

Se alojó 2 noches

I had checkout issues as the receptionist claimed I had only paid for one room instead of two. Despite showing all proof and receipts from Expedia, the staff member was uncooperative, tried to skip me in line to check in another guest, and told me to contact Expedia directly. When I insisted that I had valid documentation, he eventually called his manager. The manager was helpful, apologized for the inconvenience, and assisted with the check-in, assuring me that they would contact Expedia to resolve the issue. However, it was very frustrating - my elderly parents and my family kids were left waiting for over 25 minutes just to check in.

4

Roseanne

31 dic 2025

·

Se alojó 2 noches

Short staffed Not great service. The hotel is due for updates

8

grace

27 jun 2024

·

Se alojó 2 noches

We booked this hotel through Expedia and paid hotel fee except the tax and resort fee. However, we got charged full price after we did check out. Tried to contact their front desk, sent them our receipt from Expedia. However, the staff was not nice and she hung up my call. The hotel pool is good and other staff we met are all very helpful. Just make sure to check their charge if you book through Expedia.

6

Loredana

5 oct 2025

·

Se alojó 2 noches

They were running out of towels and robes for the pools. We kept using damp robes, which is not very pleasant, particularly when is 4C outside. One male concierge attendant in particular was very unfriendly, abrasive and rude to my request for fresh robes to use at the pools and some extra coffee. Property looks clean but outdated. Food at the on site restaurant was fresh, selection typical to any pub style eatery. We will come again for the scenery and pools but our expectations are now much lower because of some of the staff.

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Ubicación

Escénico entorno de montaña con fácil acceso a las aguas termales y actividades al aire libre cercanas; muchos disfrutan del ambiente tranquilo y relajante. Tenga en cuenta que las pasarelas irregulares y las numerosas escaleras pueden dificultar el desplazamiento de los huéspedes con problemas de movilidad.

Reseñas de huéspedes relacionadas

10

Ken

17 sept 2025

·

Se alojó 1 noche

Nice location, great views, great pools

10

William

8 ago 2024

·

Se alojó 1 noche

Gorgeous setting and nice nice staff

10

Beth

19 oct 2025

·

Se alojó 2 noches

Beautiful location. Able to soak in the hot springs while looking at beautiful mountains.

10

Shannon

10 oct 2024

·

Se alojó 1 noche

Beautiful location, proximity to the hot pools was excellent. We will be back

8

Randolph

13 feb 2026

·

Se alojó 3 noches

We just love our stays at the Resort. We can go to the big pool or the hotel pool. There is a nice restaurant for breakfast and dinner, as well as a brew pub for the times in between. The location is perfect for a day trip to Banff and Lake Louise

8

Maria

16 nov 2025

·

Se alojó 1 noche

The location is beautiful, mountain views are great. The property is a little rundown and needs some renovation, the pool, the saunas are great.

8

Heather

6 jul 2025

·

Se alojó 1 noche

Location was beautiful, room was lovely,

6

Tracy

13 ago 2025

·

Se alojó 1 noche

property is gorgeous and well maintained. A great spot to get away and unwind.

8

Muree

22 sept 2025

·

Se alojó 2 noches

This is a great resort with lots to do and wonderful staff. Hot springs were very enjoyable. However the hotel itself is old and is looking run down. Smells like dirty laundry in the hallways and dirty carpets. The room itself smelled fine. Beds are old, are way to soft and you end up in a hole the you need to climb out of in the middle of the night. The view was great but the windows were very dirty. With all that said would stay again but would not pay a premium for this hotel

8

Laura

7 ago 2025

·

Se alojó 2 noches

Check-in was not well organized and took longer than expected due to a lack of efficiency and direction. The property could definitely benefit from more signage to help guests navigate. The spa was fantastic—definitely a highlight—but be sure to book early as appointments fill up quickly. The room was clean, though the decor felt a bit dated. Also, if you have mobility issues, this may not be the best choice—there are uneven walkways and many stairs throughout the property, which could pose challenges. Overall a good stay.

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Comida

Las opiniones sobre la restauración son variadas: varios huéspedes elogian las sabrosas comidas y el buen pub, mientras que otros mencionan menús limitados, cierres, servicio lento y precios elevados. Las experiencias varían según el establecimiento y el momento de la visita.

Reseñas de huéspedes relacionadas

10

Grace

7 feb 2026

·

Se alojó 2 noches

Room was nice...newer paint, carpet etc but old furniture. Staff were excellent. Food was excellent.

8

Patricia

25 sept 2025

·

Se alojó 1 noche

Clean, comfortable room with all amenities as well as bathrobes for use in going to and from the pools. A perfect stay for a quick trip to the car show in Radium. The only issue that we encountered was the lack of adequate staffing in the restaurants. It took quite a long time after being seated to be able to place our orders.

8

Fleda

6 ago 2025

·

Se alojó 1 noche

We had a blast staying there, from when we arrived late afternoon until we left. The staff were amazing, super friendly and polite. The guy at the front desk even gave us some tips on where to go nearby. The food in the restaurant is good and well-cooked, but it took ages for us to get our food that day. We loved how easy it was to get to the hot spring pools. The big one has three sections (around 30°C, then 32°C and 39°C), and there's another pool (38°C) near the restaurant. There's other stuff to do around there too, like 18-hole golf, mini golf for the kids, horseback riding, and a playground.

6

Louie

24 jun 2025

·

Se alojó 1 noche

Needs update , although staff member are friendly and helpful, needs more dining choices. Overpriced dining options.

6

michel

26 oct 2025

·

Se alojó 2 noches

Overall this property is very run down and poorly maintained. Rooms are very run down and in need of maintenance. The restaurant was okay but had a limited menu. Can’t say enough about the staff - very friendly.

8

Catherine

12 nov 2025

·

Se alojó 1 noche

It is a very quaint little resort. Dated but clean. Only complaint is that the food is awful.

10

Connie

13 nov 2025

·

Se alojó 2 noches

Food was excellent and the staff super friendly. My room key died once. Got a new one in a minute!

8

Niki

3 ene 2025

·

Se alojó 3 noches

The hot springs are fabulous but the property needs updates. Our room was very noisy and old. Limited options for food as the 2 restaurants have the same items.

4

Suzalie

23 ene 2025

·

Se alojó 2 noches

The room was fine, the pool is fine but the dining is bad, and there really aren’t any other choices. The first night in the pub the food was inedible, cold proteins, greasy fish and chips… just yuck! The server on the first night didn’t care about us at all. On the 2nd night we picked very simple (read frozen) foods that they couldn’t mess up. The server on our 2nd night was better. All the crappy food does come with a fine dining price tag though. Please note that this resort is not a member of the Fairmont chain. There are better options available than this property.

6

janet

16 nov 2025

·

Se alojó 1 noche

The staff were great! The restaurant and the pub’s food and drinks were good. The pool and rooms need a lot of work. Not great, sub par. Room bathroom and pool had some ewww factor. I would also suggest finding out if there are kids hockey teams staying at the hotel before going. Not enough good parenting when it came to respecting the peace in the small hotel pool after 9:00 and the hallways.

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Mes	Precio medio
enero	107 US$
febrero	114 US$
marzo	112 US$
abril	117 US$
mayo	127 US$
junio	137 US$
julio	162 US$
agosto	164 US$
septiembre	165 US$
octubre	118 US$
noviembre	114 US$
diciembre	129 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $140	21 $153	22 $153	23 $153	24 $179
25 $138	26 $139	27 $140	28 $140	29 $140	30 $597	31 $597

DO	LU	MA	MI	JU	VI	SA
1 $140	2 $140	3 $140	4 $140	5 $140	6 $160	7 $174
8 $147	9 $160	10 $160	11 $152	12 $154	13 $160	14 $188
15 $140	16 $140	17 $140	18 $137	19 $140	20 $159	21 $142
22 $140	23 $134	24 $140	25 $111	26 $140	27 $167	28 $174
29 $140	30 $137

Fairmont Hot Springs Resort

Precios para Fairmont Hot Springs Resort

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación clásica, 2 camas de matrimonio

Habitación básica, 2 camas de matrimonio

Habitación clásica, 2 camas de matrimonio, vistas a la piscina

Habitación doble superior, 2 camas de matrimonio, cocina básica, vistas a la piscina

Loft clásico, 1 habitación, cocina básica, vistas a la piscina

Habitación clásica, 2 camas de matrimonio, cocina básica

Habitación Deluxe, 1 cama de matrimonio grande, vistas a la piscina

Habitación estándar, 2 camas de matrimonio

Reseñas de los huéspedes sobre Fairmont Hot Springs Resort

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

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