Name: Fairmont Hot Springs Resort
Address: 5225 Fairmont Resort Road, Fairmont Hot Springs, Colombie-Britannique, CA
Price range: 111 $US–598 $US per night
Rating: 8.1

Ce qu'en disent des voyageurs

Les voyageurs décrivent le Fairmont Hot Springs Resort comme offrant de superbes vues sur les montagnes et des piscines thermales apaisantes, dans une ambiance détendue et familiale, mais l'hôtel lui-même semble vieillissant, souvent bondé au niveau des piscines, et fréquemment pénalisé par des problèmes d'entretien, de ménage et un manque de personnel.

Beaucoup soulignent également un personnel aimable et serviable, ainsi qu'un accès facile aux activités de plein air. Les plaintes récurrentes portent sur des chambres et des espaces communs démodés, des équipements usés ou cassés, un ménage irrégulier, et du bruit ou une foule importante pendant les périodes d'affluence. Les commentaires sur les restaurants vont de repas excellents à des menus limités, des fermetures, de longues attentes et des prix élevés. Attendez-vous à un bain mémorable et à des vues imprenables, mais à un séjour globalement rustique dans un lodge vieillissant.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les sources chaudes et une piscine réservée aux clients sont un attrait majeur, avec des saunas/bains de vapeur et un spa sur place, ainsi que des activités familiales comme le mini-golf et le golf. Les problèmes courants incluent la foule dans les piscines publiques, des travaux en cours près des piscines et des pénuries fréquentes de serviettes et de peignoirs.

Avis de voyageur à ce sujet

8

SUZANNE

21 sept. 2025

·

A séjourné 2 nuits

Loved the private hot pool.

10

Michele

13 juil. 2024

·

A séjourné 2 nuits

Guest pool needs some attention

10

Marco

6 juil. 2024

·

A séjourné 1 nuit

The massive heated pool, cold plunge and sauna area.

6

Xiaoyu

1 août 2025

·

A séjourné 1 nuit

The property is very dated. An update is overdue. The hot pool that is exclusive to hotel guests is not very big, and only one temperature setting. The big pool that is open to the public has multiple sub-pools at different temperatures, but it was VERY busy, so much so that you can call it overcrowded.

8

Katherine

9 oct. 2025

·

A séjourné 1 nuit

We were told that the towels for the hotel guest hot springs pool would be available pool-side, however there were none available, and many people (including us) were frustrated by this.

8

Niki

3 janv. 2025

·

A séjourné 3 nuits

The hot springs are fabulous but the property needs updates. Our room was very noisy and old. Limited options for food as the 2 restaurants have the same items.

8

Chris

8 oct. 2025

·

A séjourné 1 nuit

No towels at pool

6

James

20 nov. 2024

·

A séjourné 1 nuit

The room was fine, a little dated but it was clean. The hot pools need to be upgraded and were not in good condition, especially the hotel guest pool. There was construction going on right beside this pool as well as they were replacing a large deck of the dinning room. Grounds were well kept. Good value for money however.

8

Qingzhu

24 oct. 2025

·

A séjourné 1 nuit

Generally, the hotel room is great, clean, and the best advantages of staying here is walk to the pools. They provide robes and towels which is quite lovely and thoughtful. I am ok with a bit old amenities and limited options on site restaurants, but I think the resort really needs consider some more restrict rules for people in pool. It is unfortunate to see some behaviors in the pool that really adversely impact others enjoy the hot spring.

8

Laura

7 août 2025

·

A séjourné 2 nuits

Check-in was not well organized and took longer than expected due to a lack of efficiency and direction. The property could definitely benefit from more signage to help guests navigate. The spa was fantastic—definitely a highlight—but be sure to book early as appointments fill up quickly. The room was clean, though the decor felt a bit dated. Also, if you have mobility issues, this may not be the best choice—there are uneven walkways and many stairs throughout the property, which could pose challenges. Overall a good stay.

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Propreté

La propreté est inégale : de nombreuses chambres et piscines sont décrites comme propres, mais d'autres font état de zones poussiéreuses ou sales, de feuilles/insectes dans les piscines et d'un ménage irrégulier pendant les séjours. Les tapis des couloirs et certaines installations semblent usés.

Avis de voyageur à ce sujet

4

Alvina

12 nov. 2025

·

A séjourné 2 nuits

The room was not clean . We had hair in the bathtub…. Some random crackers in corners of the room… so yes …. Not clean…. We have been coming here for over 10 years but the last 3-4 , we saw the decline . It was definitely our last time staying sadly, the prices are going up but it seems that they are cutting funds and no improvement for any areas.

10

Phil

8 janv. 2025

·

A séjourné 6 nuits

Staff were excellent. Tubs and Sauna areas could use more consistent daily cleaning. I found bandaids and Zyn pouches left on the ground or in the pool. Construction material left behind and not stored with the construction area.

6

Sean

21 sept. 2025

·

A séjourné 2 nuits

Room was really old and dated. Not especially clean either. I had to wipe down the nightstand and table. It was very close to friends though.

4

Rebecca

18 oct. 2025

·

A séjourné 3 nuits

Our room was never cleaned in the Friday to Monday stay, nor was towels ever exchanged, even when we did they didnt bring them, so 4 hours later we requested again and took another hour. They dont have any towels for pool.

10

Randy

12 nov. 2025

·

A séjourné 3 nuits

Room could have had better housekeeping. Dusty TV cabinet, swimsuit left by previous tenant

6

Adam

25 juin 2024

·

A séjourné 1 nuit

Beautiful area. Property is very beautiful. Rooms were clean. Hot spring pool was excellent. I would criticize the bathrooms and matresses. Matress was "soggy" and may be needing to be replaced. As for the bathrooms, the shower head is low and lacks pressure and maneuverability. There is no venting in the bathroom. Also, the common shower rooms for after the gym or pools had what is possibly mold growing on the ceiling.

10

michael

10 nov. 2025

·

A séjourné 2 nuits

Room was awesome very clean staff were amazing so friendly and the food was to die . The only thing is was pool was a little dirty just had a bunch of leaves in it and seen no staff around the pool.

8

Muree

22 sept. 2025

·

A séjourné 2 nuits

This is a great resort with lots to do and wonderful staff. Hot springs were very enjoyable. However the hotel itself is old and is looking run down. Smells like dirty laundry in the hallways and dirty carpets. The room itself smelled fine. Beds are old, are way to soft and you end up in a hole the you need to climb out of in the middle of the night. The view was great but the windows were very dirty. With all that said would stay again but would not pay a premium for this hotel

8

Cindy

28 févr. 2026

·

A séjourné 3 nuits

Beds were comfortable. Room was very clean. Staff was helpful with fresh towels and coffee. We enjoyed the hot springs pools. Our room was situated at the end of the 400 block and we could not get a luggage cart to our room because of several stairs leading to our hallway. That meant many trips up and down the stairs with our luggage and cooler and other items as we were there several days for a ski trip.

6

janet

16 nov. 2025

·

A séjourné 1 nuit

The staff were great! The restaurant and the pub’s food and drinks were good. The pool and rooms need a lot of work. Not great, sub par. Room bathroom and pool had some ewww factor. I would also suggest finding out if there are kids hockey teams staying at the hotel before going. Not enough good parenting when it came to respecting the peace in the small hotel pool after 9:00 and the hallways.

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Chambres

Les chambres sont datées avec des équipements usés, peu de prises et parfois une climatisation ou des nuisances sonores provenant des couloirs ; les vues varient de magnifiques panoramas sur les montagnes à des perspectives au niveau du sol ou donnant sur les équipements. Les lits sont souvent confortables, mais l'agencement et les escaliers peuvent poser des difficultés aux personnes à mobilité réduite.

Avis de voyageur à ce sujet

6

Sean

24 nov. 2024

·

A séjourné 2 nuits

Been here many times and loved each one……during the week. This time on Friday, Saturday and a completely different experience and not in a good way. Noisy, loud, kids tearing up and down the halls yelling, trying to break into the vending machines etc

8

Leslie Jill

23 sept. 2024

·

A séjourné 1 nuit

Very few outlets in the room.

6

Clarence

6 déc. 2024

·

A séjourné 2 nuits

A good average stay. Some of the rooms have been updated but a lot of the Lodge is still dated. There should be better security for hockey kids running up and down the hallways as that is very disruptive and noisy.

8

LIANG

26 mai 2024

·

A séjourné 2 nuits

The only issue is that there is no ventilation in the bathroom of the room.

8

Cindy

21 juil. 2024

·

A séjourné 1 nuit

We have been coming to Fairmont Hot Springs for over 50 years….the memories we have and chatting with other people who have the same memories is priceless! We booked a kitchenette room on the ground floor which was perfect for our needs. They’re are two things…the rooms need a bit of an upgrade and the bathroom had peeling paint on the ceiling, the mirror has black dots in it…for the price one pays this should be fixed. The wallpaper is very outdated also. The room just felt a little rundown but the beds were amazing!

6

Jim

2 janv. 2026

·

A séjourné 1 nuit

Staff were nice, room was clean but dated. Overall, resort is nice but needs a facelift.

4

Julianne

21 oct. 2025

·

A séjourné 1 nuit

The room was clean and comfortable enough, however every room on the back had a private balcony except a handful. Our room was below ground level with a high window looking at a utility path with air conditioners, a stored ladder and concrete retaining wall!! Can’t express enough how disappointed we were for such a crap view. And we booked on a very non busy late October Sunday. The kids loved the pools and the view was beautiful but there were so many broken tiles. Not sure if we’d go again.

6

KATHY

20 août 2024

·

A séjourné 1 nuit

The air conditioner in the room needs an update. It would run for a few minutes, get the room just right and then shut off for a very long period of time and the room would get too warm again. Very tough sleeping when it was so hot

8

Francoise

18 oct. 2025

·

A séjourné 2 nuits

Dated, rooms clean but need some TLC.

8

Du Young

16 avr. 2024

·

A séjourné 1 nuit

Furnace and ac unit was too noisy at night. Need to be upgrade it

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Service

Le personnel est fréquemment décrit comme amical et serviable, mais un manque de personnel entraîne des enregistrements lents, de longues attentes au restaurant et des demandes parfois non satisfaites. Certains clients ont rencontré des erreurs de réservation ou de facturation, ainsi que des réponses incohérentes, tandis que d'autres ont reçu une excellente assistance en cas d'urgence.

Avis de voyageur à ce sujet

2

Vladimir

9 oct. 2025

·

A séjourné 2 nuits

I had a confirmed booking at Fairmont Hot Springs, but when I arrived after driving 5 hours, the hotel had completely missed my order. Despite showing them the confirmation, they refused to find a proper solution for nearly 2 hours. Only after the receptionist spoke with the manager did they finally admit their mistake and gave us two separate rooms instead of the one large room we originally booked. To make things worse, the rooms were in a different facility, so we had to drive back and forth every time we wanted to use the pools. They promised to refund 50% of the payment due to their error, but we never received any refund and no one ever returned my calls despite multiple attempts to reach them. Very unprofessional service and complete lack of accountability. This was my last time staying at Fairmont Hot Springs.

8

Oleksandr

2 oct. 2024

·

A séjourné 1 nuit

Travelled 600km to be told that the pre-paid via Expedia room was not available. As per front desk, my reservation was not in the hotel's system. Contacted manager and waited hours to get another room. Was stressed and disappointed.

6

Marcin

5 sept. 2025

·

A séjourné 2 nuits

Really poor service at check in. They dont tell you that you need to request housekeeping through the front desk, this should be communicated at check in. Even though you ask to extend your stay, and its confirmed with the front desk, our room key stopped working. Really poor organazation. Waited an hour for food and had to leave with the boxes early as kidso was falling asleep at the table.

6

Bernice

7 janv. 2026

·

A séjourné 2 nuits

Room was clean friendly staff. The 4 pm check is late , not allowed to check in earlier even if room ready - then huge line up for every one to check in at 4 pm

10

Brenda

7 oct. 2025

·

A séjourné 1 nuit

It was eady to check in...I pre-registered before check in time. The hot pools were wondrful but unfortunately my travelling companion slipped in the tub when she was showering and we ended up going to emergency in Invemere. We never got to stay in the hotel beds so i cant comment on them but i can say the staff were incredible to my 88 yr old friend. They did everything possible to help my injured senior friend. I paid for the hotel and only got to sit in the pool for a few minutes but no regrets. As i mentioned, the staff was awesome. They contacted the ambulance and sent a life guard over to help till the EMTs arrived. They really care about their guests!! Only complaint, Please make tubs less slippery for old folks.

8

Cindy

28 févr. 2026

·

A séjourné 3 nuits

Beds were comfortable. Room was very clean. Staff was helpful with fresh towels and coffee. We enjoyed the hot springs pools. Our room was situated at the end of the 400 block and we could not get a luggage cart to our room because of several stairs leading to our hallway. That meant many trips up and down the stairs with our luggage and cooler and other items as we were there several days for a ski trip.

6

Jasleen

19 août 2025

·

A séjourné 2 nuits

I had checkout issues as the receptionist claimed I had only paid for one room instead of two. Despite showing all proof and receipts from Expedia, the staff member was uncooperative, tried to skip me in line to check in another guest, and told me to contact Expedia directly. When I insisted that I had valid documentation, he eventually called his manager. The manager was helpful, apologized for the inconvenience, and assisted with the check-in, assuring me that they would contact Expedia to resolve the issue. However, it was very frustrating - my elderly parents and my family kids were left waiting for over 25 minutes just to check in.

4

Roseanne

31 déc. 2025

·

A séjourné 2 nuits

Short staffed Not great service. The hotel is due for updates

8

grace

27 juin 2024

·

A séjourné 2 nuits

We booked this hotel through Expedia and paid hotel fee except the tax and resort fee. However, we got charged full price after we did check out. Tried to contact their front desk, sent them our receipt from Expedia. However, the staff was not nice and she hung up my call. The hotel pool is good and other staff we met are all very helpful. Just make sure to check their charge if you book through Expedia.

6

Loredana

5 oct. 2025

·

A séjourné 2 nuits

They were running out of towels and robes for the pools. We kept using damp robes, which is not very pleasant, particularly when is 4C outside. One male concierge attendant in particular was very unfriendly, abrasive and rude to my request for fresh robes to use at the pools and some extra coffee. Property looks clean but outdated. Food at the on site restaurant was fresh, selection typical to any pub style eatery. We will come again for the scenery and pools but our expectations are now much lower because of some of the staff.

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Emplacement

Cadre montagneux pittoresque avec un accès facile aux sources chaudes et aux activités de plein air à proximité ; beaucoup apprécient l'environnement calme et relaxant. Veuillez noter que les chemins inégaux et les nombreux escaliers peuvent rendre les déplacements difficiles pour les personnes à mobilité réduite.

Avis de voyageur à ce sujet

10

Ken

17 sept. 2025

·

A séjourné 1 nuit

Nice location, great views, great pools

10

William

8 août 2024

·

A séjourné 1 nuit

Gorgeous setting and nice nice staff

10

Beth

19 oct. 2025

·

A séjourné 2 nuits

Beautiful location. Able to soak in the hot springs while looking at beautiful mountains.

10

Shannon

10 oct. 2024

·

A séjourné 1 nuit

Beautiful location, proximity to the hot pools was excellent. We will be back

8

Randolph

13 févr. 2026

·

A séjourné 3 nuits

We just love our stays at the Resort. We can go to the big pool or the hotel pool. There is a nice restaurant for breakfast and dinner, as well as a brew pub for the times in between. The location is perfect for a day trip to Banff and Lake Louise

8

Maria

16 nov. 2025

·

A séjourné 1 nuit

The location is beautiful, mountain views are great. The property is a little rundown and needs some renovation, the pool, the saunas are great.

8

Heather

6 juil. 2025

·

A séjourné 1 nuit

Location was beautiful, room was lovely,

6

Tracy

13 août 2025

·

A séjourné 1 nuit

property is gorgeous and well maintained. A great spot to get away and unwind.

8

Muree

22 sept. 2025

·

A séjourné 2 nuits

This is a great resort with lots to do and wonderful staff. Hot springs were very enjoyable. However the hotel itself is old and is looking run down. Smells like dirty laundry in the hallways and dirty carpets. The room itself smelled fine. Beds are old, are way to soft and you end up in a hole the you need to climb out of in the middle of the night. The view was great but the windows were very dirty. With all that said would stay again but would not pay a premium for this hotel

8

Laura

7 août 2025

·

A séjourné 2 nuits

Check-in was not well organized and took longer than expected due to a lack of efficiency and direction. The property could definitely benefit from more signage to help guests navigate. The spa was fantastic—definitely a highlight—but be sure to book early as appointments fill up quickly. The room was clean, though the decor felt a bit dated. Also, if you have mobility issues, this may not be the best choice—there are uneven walkways and many stairs throughout the property, which could pose challenges. Overall a good stay.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les commentaires sur les restaurants sont mitigés : plusieurs clients louent des repas savoureux et un bon pub, tandis que d'autres citent des menus limités, des fermetures, un service lent et des prix élevés. Les expériences varient en fonction de l'établissement et du moment de la visite.

Avis de voyageur à ce sujet

10

Grace

7 févr. 2026

·

A séjourné 2 nuits

Room was nice...newer paint, carpet etc but old furniture. Staff were excellent. Food was excellent.

8

Patricia

25 sept. 2025

·

A séjourné 1 nuit

Clean, comfortable room with all amenities as well as bathrobes for use in going to and from the pools. A perfect stay for a quick trip to the car show in Radium. The only issue that we encountered was the lack of adequate staffing in the restaurants. It took quite a long time after being seated to be able to place our orders.

8

Fleda

6 août 2025

·

A séjourné 1 nuit

We had a blast staying there, from when we arrived late afternoon until we left. The staff were amazing, super friendly and polite. The guy at the front desk even gave us some tips on where to go nearby. The food in the restaurant is good and well-cooked, but it took ages for us to get our food that day. We loved how easy it was to get to the hot spring pools. The big one has three sections (around 30°C, then 32°C and 39°C), and there's another pool (38°C) near the restaurant. There's other stuff to do around there too, like 18-hole golf, mini golf for the kids, horseback riding, and a playground.

6

Louie

24 juin 2025

·

A séjourné 1 nuit

Needs update , although staff member are friendly and helpful, needs more dining choices. Overpriced dining options.

6

michel

26 oct. 2025

·

A séjourné 2 nuits

Overall this property is very run down and poorly maintained. Rooms are very run down and in need of maintenance. The restaurant was okay but had a limited menu. Can’t say enough about the staff - very friendly.

8

Catherine

12 nov. 2025

·

A séjourné 1 nuit

It is a very quaint little resort. Dated but clean. Only complaint is that the food is awful.

10

Connie

13 nov. 2025

·

A séjourné 2 nuits

Food was excellent and the staff super friendly. My room key died once. Got a new one in a minute!

8

Niki

3 janv. 2025

·

A séjourné 3 nuits

The hot springs are fabulous but the property needs updates. Our room was very noisy and old. Limited options for food as the 2 restaurants have the same items.

4

Suzalie

23 janv. 2025

·

A séjourné 2 nuits

The room was fine, the pool is fine but the dining is bad, and there really aren’t any other choices. The first night in the pub the food was inedible, cold proteins, greasy fish and chips… just yuck! The server on the first night didn’t care about us at all. On the 2nd night we picked very simple (read frozen) foods that they couldn’t mess up. The server on our 2nd night was better. All the crappy food does come with a fine dining price tag though. Please note that this resort is not a member of the Fairmont chain. There are better options available than this property.

6

janet

16 nov. 2025

·

A séjourné 1 nuit

The staff were great! The restaurant and the pub’s food and drinks were good. The pool and rooms need a lot of work. Not great, sub par. Room bathroom and pool had some ewww factor. I would also suggest finding out if there are kids hockey teams staying at the hotel before going. Not enough good parenting when it came to respecting the peace in the small hotel pool after 9:00 and the hallways.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	107 $US
février	114 $US
mars	112 $US
avril	117 $US
mai	127 $US
juin	137 $US
juillet	162 $US
août	164 $US
septembre	165 $US
octobre	118 $US
novembre	114 $US
décembre	129 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $195	20 $140	21 $153	22 $153	23 $153	24 $179
25 $139	26 $139	27 $140	28 $140	29 $140	30 $598	31 $598

di	lu	ma	me	je	ve	sa
1 $140	2 $140	3 $140	4 $140	5 $140	6 $161	7 $174
8 $147	9 $161	10 $161	11 $152	12 $154	13 $161	14 $188
15 $140	16 $140	17 $140	18 $137	19 $140	20 $159	21 $142
22 $140	23 $134	24 $140	25 $111	26 $140	27 $167	28 $174
29 $140	30 $137

Fairmont Hot Springs Resort

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Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Classique, 2 grands lits

Chambre, 2 grands lits

Chambre Classique, 2 grands lits, vue piscine

Chambre Double Supérieure, 2 grands lits, coin cuisine, vue piscine

Loft Classique, 1 chambre, coin cuisine, vue piscine

Chambre Classique, 2 grands lits, coin cuisine

Chambre Deluxe, 1 très grand lit, vue piscine

Chambre Standard, 2 grands lits

Avis des voyageurs sur Fairmont Hot Springs Resort

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Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

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