Solent Hotel and Spa

Lovede op til forventningerne. Personalet prof og havde nye, unge mennesker under oplaering med rundt - rigtig godt.

We recently stayed for 2 nights Friday-Sunday as we were attending a family wedding on Saturday. Checked in to the hotel at 8.50 and had a dinner reservation at 9. Upon going to our room at about 11 we noticed a letter from the hotel on the bed. Apparently their new policy is not to service the room for stays of more than one night unless they are asked. However you have to let them know by 10 the night before. As we were an hour late I telephoned reception but there was no answer. The following morning before breakfast we went to reception to ask for our room to be serviced sometime that day. We explained that we would be out from midday to midnight. The receptionist advised us that our room would be serviced later in the afternoon that day. Upon returning to our room

Didn't use spa or restaurant

The hotel is lovely. The staff can’t do enough and are always busy working, it’s clean and well kept. There was a little welcome pack for my son with snacks, games and toiletries in a really cute little bag. Really enjoyed the stay.

Kids gift pack in the room was great! Room was very tired, and the bathroom was quite damp and mouldy. A shower only had a full height head, but no shower cap provided. Didn’t use facilities as when I booked the hotel it told me I needed to book and pay extra, we were only going to have an hour so didn’t bother bringing swimwear. Turns out swimming was an option available included for our booking. Dinner was disastrous, but once we had spoken to 3 staff it was dealt with. However it did put a downer on the stay which was for a special occasion.