Sleep Inn & Suites New Braunfels

Loose toilet

First impression was it’s a standard room. Toilet was visibly dirty upon walking in the restroom. The sofa is visibly sunken in. If I open a bed and there are too many hairs and visible dirt. That’s too dirty for me. Pillows were trash, I needed 3 to equal one standard pillow. Bottom floor has a lot of upstairs noise. Footsteps woke me even though sleep meds. Overall it’s a no for me and my standards are mid- mid low. If ur drunk it might be ok. Hot tub was empty. Front desk lady was the best thing about this hotel. I don’t even make coffee in the room as I usually would because it looked sketchy.

We made reservations cause we had to travel here for a volleyball tournament and once we walked into the lobby to check in there was a smell not sure what it was but it was not pleasant. So I kinda brushed it off when we got to our room didnt have the smell and everything looked ok till I seen roaches. To me when roaches are around that indicates that the place is not properly being cleaned. That's why its attracting roaches. This is the first and only time we stay there and definitely not recommending it to anyone.

The room was very nice, not Smokey and clean and I absolutely love the pillows

I arrived at 11pm,spent an hour trying to check in showed my booking,receipt,conformation on my phone,they asked for id which i provided,then bizarely said their printer didnt work so they couldnt copy it and i couldnt have the room,left me stranded at midnight with my 13 year old boy.now theyre withholding a refund,absolute disgrace