Heathcote Hotel

Convenient

llegué al hotel y olía a cerrado...Cuando llegue a mi habitación me encontré pelos en el inodoro y un pelo batasnte largo y rizado entre las toallas del tocador... Para rematar la habitación también olía regular y la toalla de los pies de la ducha estaba sucia... en fin, una estancia nada agradable.

Great staff

The staff were top notch. They went with our banter and seemed sooo down to earth. The guy on the night watch was brilliant and so funny. We got a free upgrade to a suit which was awesome!! Only slight issues were we weren’t informed about check out time which obviously we checked after and weren’t told about no air conditioning in the room which made it incredibly hot and sticky. Appreciate the portable air con unit but this wasn’t enough unfortunately and made sleeping a bit uncomfortable

Unfortunately whole experience over shadowed by being charged again on the morning of arrival for the room from my debit card. Although I have been assured that this will be refunded within 3-5 days, this does not solve the issue of £140 being taken incorrectly. A simple drink on the house or breakfast for free would have been how I would have personally dealt with a huge error like that. Instead I recieved a "sorry about that but it wasn't me."