Lost Horizon Resort - Khao Sok

A genuinely beautiful hotel surrounded by dramatic mountains and lush greenery - so stunning that I’ll be returning next year! I genuinely want this hotel to succeed, so I’m sharing some constructive feedback that I hope management will address as the hotel matures. The biggest areas for improvement are room cleaning/maintenance, service and the restaurant. Room cleaning was surprisingly disappointing, and despite being a new hotel, my room already had several scuffs, chips and scratches which is a huge shame as these are beautiful rooms and what guests see most. Staff were kind, caring and well-intentioned, but there often seemed to be more staff than guests, but still confusion in the service at times. The restaurant prices felt a bit high for the quality, and the mandatory 10% service charge is naughty when guests have no realistic alternative options and have already paid to be there. Service could also be much more polished (even just assigning one member of staff to always serve that table would cut down much of the staff confusion). Separate drink/food/desert menu too. Would love to see a poolside drinks/food service, a small gym, a better snack selection, laundry notifications when items are ready, clearer airport transfer information and WhatsApp communication with reception. Overall, a fantastic hotel with enormous potential and I really enjoyed my stay. With a few operational improvements, it could easily become one of the standout places to stay in Khao Sok.

Great experience, staff is friendly and helpful.

Gorgeous hotel in the most epic surrounding scenery. Cannot stress enough how wonderful all the staff were, they were so knowledgable about local wildlife and were very friendly and helpful. The rooms are gorgeous and private and very clean. The restaurant food was delicious - only thing that could be improved was if there was more choice between lunch and dinner. The manager of the hotel was also very chatty and friendly. By far the best part of our experience was getting to see a wild bull elephant wander down the river next to the hotel buildings being carefully tracked by rangers. It really was the most special experience. The hotel itself was super quiet when we visited so it was as peaceful and zen as it’s possible to get. We also did the hotel’s offering of a guided nighttime safari in the local Khao Sok National Park which was also incredible from start to finish. Cannot stress enough how much it is worth it to stay here, have recommended it to anyone who will listen! We hope to come back one day in the future!

Clean rooms, friendly and helpful staff, Overall a wonderful experience

Beautiful resort. Very private and peaceful. Good food onsite and friendly staff that will help you book activities