Lost Horizon Resort - Khao Sok

Le cadre de l'hôtel est exceptionnel

Le personnel était au petit soin avec nous, très serviable et aimable. Ils ont répondu à nos attentes concernant les activités. Le restaurant de l’hôtel était bon ainsi que le petit déjeuner. Petit point négatif pour le taxi qu’ils nous avaient réservé n’était pas à l’heure à l’aéroport.

Fantastisk smukt resort og beliggenhed. Da det er et lille sted med kun er 20 værelser (huse) og en isoleret beliggenhed, føles det meget eksklusivt. Personalet er super søde og hjælpsomme.

A genuinely beautiful hotel surrounded by dramatic mountains and lush greenery - so stunning that I’ll be returning next year! I genuinely want this hotel to succeed, so I’m sharing some constructive feedback that I hope management will address as the hotel matures. The biggest areas for improvement are room cleaning/maintenance, service and the restaurant. Room cleaning was surprisingly disappointing, and despite being a new hotel, my room already had several scuffs, chips and scratches which is a huge shame as these are beautiful rooms and what guests see most. Staff were kind, caring and well-intentioned, but there often seemed to be more staff than guests, but still confusion in the service at times. The restaurant prices felt a bit high for the quality, and the mandatory 10% service charge is naughty when guests have no realistic alternative options and have already paid to be there. Service could also be much more polished (even just assigning one member of staff to always serve that table would cut down much of the staff confusion). Separate drink/food/desert menu too. Would love to see a poolside drinks/food service, a small gym, a better snack selection, laundry notifications when items are ready, clearer airport transfer information and WhatsApp communication with reception. Overall, a fantastic hotel with enormous potential and I really enjoyed my stay. With a few operational improvements, it could easily become one of the standout places to stay in Khao Sok.

En perle i regnskogen. Stille og rolig, helt nye rom og en nydelig hovedbygning. Anbefales! Service veldig bra også 👍