Trip Inn Bermuda Zurich Hotel

Nettes Personal

The hotel room is wonderful. Very clean and spacious. The staff was helpful, and welcoming. My only issue is that the rooms are on the other side of the street in a separate building from the reception. There is a nightclub below, and at night we heard lots of noise and screaming, which worried us. Besides that the room was wonderful, and we didn’t have any other issues.

Sadly---I have never had a hotel that was harder to actually find the reception of the place coupled with a rude employee who was not understanding at all. I now know that the check-in for this hotel is actually at another hotel that is located behind it. After a very long journey, the last thing you want is a hassle getting checked-in, this one was so frustrating. I literally turn in to where the entrance to the hotel is at, turns out that was a bar, but I then see a sliding door that said to the hotel, so I go there, but that door was locked. The employee at he bar was rather rude and wasn't understanding, she said to go next door. So I did and went to the door with the doormat that said reception. Couldn't get that one to open, so I went back and then she said it was behind us. Struggled to find it, all the while hauling my luggage--finally found it and got to my room. The hotel needs to 1000% make this process easier and much more clear. How you check-in to a hotel sets the tone for the visit, and this place failed!

Great convenient place to stay.

The room was unbearably hot with no air conditioning. The listing said I had coffee in my room, but I didn't and they wanted to charge me for a cup of coffee. I wouldn't stay there again.