We came on a work trip for our client with a disability to see the Cubs game. We booked two rooms, asked for adjoining at booking, called ahead, and at check in and still did not receive adjoining rooms. Hotel states that they are wheel chair accessible however the ramp down to the elevator is very steep and downhill. The elevator barely fit the wheelchair and had to be picked up to push it in the elevator. Also beds are extremely low to the ground in the accessible rooms. The doorways are not wide either. Valet did not understand how to take the parking brake off of our van to move it and only gave me 5-10 minutes to come down to the lobby to move the van and or explain how, While I have a wheelchair bound client that needed my full attention to get settled into the room. Just frustrating overall, staff at front desk were very friendly and helpful when we arrived but valet could use some patience and consideration for others especially ones with a disability. Great stay if your not looking for disability accommodations!
We came on a work trip for our client with a disability to see the Cubs game. We booked two rooms, asked for adjoining at booking, called ahead, and at check in and still did not receive adjoining rooms. Hotel states that they are wheel chair accessible however the ramp down to the elevator is very steep and downhill. The elevator barely fit the wheelchair and had to be picked up to push it in the elevator. Also beds are extremely low to the ground in the accessible rooms. The doorways are not wide either. Valet did not understand how to take the parking brake off of our van to move it and only gave me 5-10 minutes to come down to the lobby to move the van and or explain how, While I have a wheelchair bound client that needed my full attention to get settled into the room. Just frustrating overall, staff at front desk were very friendly and helpful when we arrived but valet could use some patience and consideration for others especially ones with a disability. Great stay if your not looking for disability accommodations!
