Eastwell Manor, Champneys Hotel & Spa

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Beautiful hotel.

I booked the Delux manor room (£250+) for my mum's 70th birthday but it was terrible. Coffee machine was dirty, kettle was not clean and was too small, mould around the window, mould and damp marks on the ceiling in the room and in the bathroom. Tom was accommodating on the phone prior to staying, restaurant staff were very slow serving but were friendly and James (duty manager) promised a full refund after my complaint about the mould and the fact it caused my asthma to flare up causing me to take my reliever through the night and the week after the stay.. 2 weeks later I still have had no refund and will escalate it further as selling a room in that condition is unacceptable to customers health. Photos to prove all of the above. Price does not include swimming pool use unlike other hotels. A very disappointing stay all round.

Amazing place the 'Eastwell Champneys Estate'. Fantastic accommodation. Room was beautiful and clean. Staff very helpful and friendly, specific James helped at the reception and Victoria at the Health Spa. Breakfast was great as it was a buffet. Nice supper and as well the bar meal with good prices. Great heated indoor and heated outdoor pool and heated outdoor with whirlpools. Will come soon again.

We had bookedcthexroom with breakfast buffet but there was no buffet it was instead a menue breakfast with limitation order. As we complained about it received free breakfast as a buffet the next day through the organisation of James at the reception.Thank you again James!