LUX* Le Morne Resort

Beautiful property and wonderful staff, but I felt nickled and dimed. Half board was advertised as including breakfast and dinner, but they still charged us for the bottle of water we ordered with dinner and it turned out that the buffet dinner was the only one included for free; the other 3 or 4 restaurants on the property were just “30% off.”

I think this hotel has all of what you need. Just book it for more than 5 days if you want to enjoy it properly: tennis courts, library to work/relax, beautiful beaches, fantastic spa, and the bread in the breakfast buffet... oh, the bread!!!

The overall experience was not good because of too many trainees, which caused low efficiency and mistakes.

I booked this hotel because of its high rating. However, based on our recent 4 nights stay, it's far from the standards of a 5-star hotel. The overall services are awful with so many inexperienced trainees and low efficiency. Some mistakes looked like jokes for such a reputable resort. Unbelievable! Main restaurant: Several service people asked us about our room number again and again. A waiter placed our order but forgot some, so we had to repeat. Another one totally forgot our coffee until we left and this happened twice. A young waitress had a long face all the time. She took my plate very rudely without asking if I finished, and splashed soup on my table without any apology. It also took forever to receive our bills. Sometimes I was asked to sign, but sometimes it didn't need. It even took more than 5 minutes for them to find a pen. Housekeeping: 1 day a trash can was not emptied. 1 day some sands on our floor were not cleaned. 1 day we asked for refilling the shampoo bottle, but no one came, so we had to call again. Then a lady brought us hand wash by mistake. When she returned with a new shampoo bottle, she left her master key in our room. Gym: the staff still occupied guests' fitness equipment when the gym was busy. Food: some buffet foods were not fresh. Cucumber slices and tomato cuts dried out and grilled shrimps were powdery. Room: our bed was worn out. Conclusion: Avoid this hotel. We didn't get what we paid for.

Great staff, food options & room.