Royal Plaza Inn

Pool was filthy jacuzzi same I got a Rash all over my body for using pool and jacuzzi Dirty wash rag left in shower from last guest 8/2 my husband used the wash cloth to shower thinking it was mine!

Room was filthy. The pool even worst. I wish I could get my money back.

The only good thing about this hotel was that the staff were friendly. It was reasonably clean, but it is extremely run down. The pool water was not clean and the “hot tub” water was as cold as the regular swimming pool. We did not see a single person dare to use the pool area. There was peeling paint in the room bathroom. The sheets were worn out, the pillows were flat and worn out. They are still relying on covid as an excuse to not clean rooms on a daily basis despite charging $251 per night. One small disc of soap was provided for 3 days. 3 plastic cups provided and not replaced. No a/c, despite advertising it. Lock on the sliding door was broken and replaced by a somewhat functional rod lock. For the price they charge, I would avoid this hotel.

All under construction didn’t let me know, mirror broken in room, fridge didn’t work

Well the lady who checked us was very nice. I asked if the jacuzzi was hot and ready. She stated the jacuzzi is not working. Ugh. Long day of riding motorcycles we wanted a jacuzzi to sit in. Another bad thing is, the shower head is low for a midget! All the rooms had midget showers! Not what you would expect in a hotel. The rooms were clean and plenty of surveillance cameras for for security.

Brian the front desk guy was really helpful, gracious and had an exemplary attitude. The renovations were a bit of a turn off but my room was spotlessly clean so I was happy. A discount to stay tonight would be lovely.

After getting help with TV and internet set-up very suitable for my extended unplanned stay near (6 miles) Indian Wells. Well lit at night and security fencing in place around half of property. Bed was firm and in clean condition. Bathroom floors were good and clean with basic (older) fixtures. Small refrigerator was quiet, and near to beds but did not disturb my sleep although it did make some small noises. I would go back again under similar circumstances.

Very nice room. Easy parking. Clean

Yes the staff was friendly but it wasn't enough. I booked this place as it had a nice photo of a pool and we were there in hot temperature days. We get there and the hot tub and pool are disgustingly green and dirty. The gate to access it is locked and the other entrance is not conveniantly located so we didnt even bother trying to get in. We decided to check out a day early and they refused to reimburse us, even tho they clearly had vacancy. We much preferred staying elsewhere with well maintained amenities.

Place under remodeling No hot water

Clean room Nice staff

The shower head was 4ft high, soap holder was falling off the wall. Hallways were dirty and the furniture was peeling. Not nice.

Clean property. May be in process of renovation…. Room was very clean and we slept well…

Prefect place to stay when in the area visiting family. Nice and safe, clean and helpful staff.

It was a good 1 night stay place. Clean, helpful staff

Overall it was okay. Room given was dirty and had hair in bath tub. Hotel did not have any cleaning crew to clean it up, so I had to do it myself. The hotel was booked so I was not able to request a different room. One of the lamps in the room did not work. AC/Heater did not work and was told to keep thermostat off.

Very nice room. Easy parking. Clean

Place was OK, but they did not have any soap to wash your hands or extra towels. Definitely could use proper cleaning since the bathroom tub was dirty and had hair in the drain

I rent no less than 3 stars. Royal Plaza was rated 3 stars. It was not!! I needed to use the bathroom when I arrived, but was a bit early to check-in and there was no bathroom available outside of in-room bathrooms. Later, at check in, the desk clerk was very rude. Everyone knows that a credit card is required at check in for many reasons, one being damage security and therefore the clerk doesn\'t need to tell you that. This clerk talk to ne in a degrading manner, as if I\'ve never stayed in a hotel. She said, "We need your credit card in case you smoke in the room, damage something in the room, and if we find something missing, we will charge your card for it." I specifically chose a no smoking room, and believe me, there was nothing in this hotel I would want to take home. I\'ve giving away much better furniture than was in this room. The drawers had no handles. The Direct TV didn\'t work. No cleaning was done behind the furniture in the room, it was very dusty. There was less than basic amenities in the room. The shower curtain was soiled with red stains. The drain plunger didn\'t work. The finish on the side table was peeling. The carpet went up the wall and the staff didn\'t use the hose of the vacuum to clean between the wall and floor. The towels had been washed I\'m sure, but they were rough and stained. I packed soap, There was one small round disc of soap in the room. The sheets looked clean. That\'s it.

The walls had oil stains, the bathroom door would squeak and hard to close, the tv would turn on but couldnt watch any channels, there's a sliding glass door (very unsafe), the roof (were a/c) seemed like it was about to fall from humidity, the bathtub, bathroom and sink all seemed dirty. There was no safe to put away valuables and all together just horrible. The only good thing was the lady at front desk was nice, there was wifi and nothing else.

Road trip here to watch tennis tournament and side trip to Anza Borrego Desert, so proximate location was my priority. Room was clean and spacious, Bed was comfortable for sleep. Shower was hot and strong. Have mini refrigerator and microwave in room, but no mug to heat up hot drink. Front desk was friendly. Overall it completely met our expectation of just comfortable nights of sleeping

Did not like the tiny beds. They need to be very specific that they are full not queen.

Great location in Palm Springs. Not far from Indian Wells Tennis Courts and close to lake Cahuilla. Parking onsite. Spacious room. Fridge was very handy. Lots of restaurants within 5 min walk.

Good location and easy access throughout the Indio area. Front office staff was very nice and helpful. Sliding door in the room (to the outside) was not pleasant. Too thin and could hear almost everything from outside

We came for a weekend to stay 2 nights while enjoying tennis tournament. The tennis alwas lived to the expectations and more, but hotel was another story. While we did not expect the lavish ammentites and super service, the hotel COMPLETELY FAILE to provied the basic services which you could expect from any 2 start motel. The A/C SYSTEM DID NOT FUNCTION, the WIFI NOT WORKING IN THE ROOM (you have to go to hotel lobby to get a signal). No coffee or few tea bags in the room, although they provided some at the front desk. We wanted to stay closer to the Tennis Garden, and for the price (below $200 per night) this was one of the choices. I WOULD NOT RECOMMENT ANYONE TO STAY THERE.

Quick and easy check in the hotel front desk receptionist was extremely helpful and friendly. The only complaint is how noisy the ac unit in the room was. It's a very outdated hotel. Other than that the room was clean and the pool was nice to swim in.

Convenient, very friendly staff, but Internet was spotty, and the place was in need of refurbishing

A little wore down and, noisy. My phone line did not work, refrigerator or tv.

Several things in the room were broken or inoperative...one lamp wouldn't turn on, the lock on the sliding door was bent, and a piece of the card reader outside the door fell off. Their wifi was painfully slow, but at least they had it.

Our hotel room did not have a working air conditioner and it was probably about 80° or more in the room so we were not able to sleep very well at all. The room next to us had dumped out their food all over the patio and trash the front desk. Staff person was very nice, and we checked in very easily.

Staff was not responsive. Linings are old. Bed uncomfortable.

The room was clean and spacious. Manager on duty went out of his way to re-assign me a first floor room and helped me with my luggage. It was a perfect hotel for my weekend visit with grandkids.

Very friendly staff

Had a car problem and had to find a quick hotel in Indio. This one was perfect. Clean, quiet and easy to find. Restaurant next door was good also. The lady at the desk was so friendly and made us feel at home.

Smooth transition. The lady at the front counter was very professional.

Through the years we have become regulars at Royal Plaza Inn & they are going through numerous changes and updating the premises but the most important thing my family wants to review is about a specific employee “Nicole” who is the best employee we have ever had the pleasure to meet, always positive, knowledgable & able to keep up morale with so many things happening that could easily upset or bring others down.We have stayed at numerous hotels & I am happy to review most but in this case, I must say that Nicole has been by far the 🌟 best all-around employee & the main reason we have frequently stayed at Royal Plaza Inn & We wish she could somehow be noticed for her 5-star service even where it's not the easiest place to make others so comfy & content. She is not family, never met before staying here but my family wants to share our opinion and she is the best thing about Royal Plaza Inn.

It was a good 1 night stay place. Clean, helpful staff

Brian the front desk guy was really helpful, gracious and had an exemplary attitude. The renovations were a bit of a turn off but my room was spotlessly clean so I was happy. A discount to stay tonight would be lovely.

I rent no less than 3 stars. Royal Plaza was rated 3 stars. It was not!! I needed to use the bathroom when I arrived, but was a bit early to check-in and there was no bathroom available outside of in-room bathrooms. Later, at check in, the desk clerk was very rude. Everyone knows that a credit card is required at check in for many reasons, one being damage security and therefore the clerk doesn\'t need to tell you that. This clerk talk to ne in a degrading manner, as if I\'ve never stayed in a hotel. She said, "We need your credit card in case you smoke in the room, damage something in the room, and if we find something missing, we will charge your card for it." I specifically chose a no smoking room, and believe me, there was nothing in this hotel I would want to take home. I\'ve giving away much better furniture than was in this room. The drawers had no handles. The Direct TV didn\'t work. No cleaning was done behind the furniture in the room, it was very dusty. There was less than basic amenities in the room. The shower curtain was soiled with red stains. The drain plunger didn\'t work. The finish on the side table was peeling. The carpet went up the wall and the staff didn\'t use the hose of the vacuum to clean between the wall and floor. The towels had been washed I\'m sure, but they were rough and stained. I packed soap, There was one small round disc of soap in the room. The sheets looked clean. That\'s it.

The staff were so friendly, I called to let them know we would arrive after midnight and there was no problem, arrived at 2:30AM, checked in quickly, gave us a great room. Quiet area and very clean. Will definitely return to this Hotel if we ever go back to Coachella. Price was really great too.

Road trip here to watch tennis tournament and side trip to Anza Borrego Desert, so proximate location was my priority. Room was clean and spacious, Bed was comfortable for sleep. Shower was hot and strong. Have mini refrigerator and microwave in room, but no mug to heat up hot drink. Front desk was friendly. Overall it completely met our expectation of just comfortable nights of sleeping

Great location in Palm Springs. Not far from Indian Wells Tennis Courts and close to lake Cahuilla. Parking onsite. Spacious room. Fridge was very handy. Lots of restaurants within 5 min walk.

Good location and easy access throughout the Indio area. Front office staff was very nice and helpful. Sliding door in the room (to the outside) was not pleasant. Too thin and could hear almost everything from outside

We did not even get out and the homless swarmed the car asking for cash...the sign on the hotel is missing the "N" so the painted it on. Homeless people are camping out at the attached "permanently closed" resturant and while waiting to cancel reservation they started there drug activity in the open. We left without a refund and purchased another room in LaQuinta,CA.

I like the ubication Is very near from restaurants etc

Great location close to where I needed to be. Air in room was very noisy when it shut off and it kept waking me up. I couldn't figure out the TV but was too tired to call the front desk. Rooms could use some maintenance and an upgrade but maid service was awesome and room was clean. Bed was comfy too

Very satisfied with our stay very peaceful clean and near by our event. Food and gas stations walking distance.

My family and I drove up to the property and were disappointed in the location and general outdoor appearance of the hotel. While I have stayed in 3 star hotels, this appeared more like a 2 star hotel. So my family and I dis not feel safe staying there that evening.

After getting help with TV and internet set-up very suitable for my extended unplanned stay near (6 miles) Indian Wells. Well lit at night and security fencing in place around half of property. Bed was firm and in clean condition. Bathroom floors were good and clean with basic (older) fixtures. Small refrigerator was quiet, and near to beds but did not disturb my sleep although it did make some small noises. I would go back again under similar circumstances.

The area is run down. The room did not have heat unless I ordered a portable heater. TV screen was out of frame. Sliding door wouldn’t lock with much effort. The check in person was very accommodating.

The young man at the desk was friendly, polite and helpful, the woman, however, was rather cold and not helpful. The room was clean and comfortable. Amenities were lacking such as no coffee or tea anywhere in the building.

Great location in Palm Springs. Not far from Indian Wells Tennis Courts and close to lake Cahuilla. Parking onsite. Spacious room. Fridge was very handy. Lots of restaurants within 5 min walk.

We did not even get out and the homless swarmed the car asking for cash...the sign on the hotel is missing the "N" so the painted it on. Homeless people are camping out at the attached "permanently closed" resturant and while waiting to cancel reservation they started there drug activity in the open. We left without a refund and purchased another room in LaQuinta,CA.

Room was clean and kept up, we like that they had good security and we felt safe in outlet stay. For a last min stay the price was reasonable, the restaurant that was attached had great service and good food.

Had a car problem and had to find a quick hotel in Indio. This one was perfect. Clean, quiet and easy to find. Restaurant next door was good also. The lady at the desk was so friendly and made us feel at home.

Very satisfied with our stay very peaceful clean and near by our event. Food and gas stations walking distance.