After booking the house, I immediately called the property management salty mangrove and spoke with one of the owners, Alberto Quevedo, to verify safety in the area and the house. He assured me that the area, neighborhood was safe, and the house had security cameras on 24/7. Unfortunately, as soon as we arrived at the house it was not true and called him immediately, he told me not to worry and repeated the same story. I told him that I was going out for dinner and after we could do the proper check-in and meet in person. We left and got back to the house around 2 hours later and it had been broken into and all our valuables gone. A side door leading to the laundry room had been kicked in and destroyed. We texted Alberto Quevedo that we were robbed he told us to not call the police and that everything was going to be ok and that he would come by as soon as possible. He arrived over 2 hours later and said there was nothing he could do about it at that moment and that he would handle the situation for us the next morning. When we asked about the cameras, he told us that the router had been stolen as well; so, there was no footage of anyone breaking in or our things being stolen. I have friends and family in Costa Rica, luckily, they called the police who showed up at 10pm to take our statements and fill out a police report. The manager went to speak with the neighbors as they also had cameras and he came back to tell us that their cameras weren’t working either. Be alert!
After booking the house, I immediately called the property management salty mangrove and spoke with one of the owners, Alberto Quevedo, to verify safety in the area and the house. He assured me that the area, neighborhood was safe, and the house had security cameras on 24/7. Unfortunately, as soon as we arrived at the house it was not true and called him immediately, he told me not to worry and repeated the same story. I told him that I was going out for dinner and after we could do the proper check-in and meet in person. We left and got back to the house around 2 hours later and it had been broken into and all our valuables gone. A side door leading to the laundry room had been kicked in and destroyed. We texted Alberto Quevedo that we were robbed he told us to not call the police and that everything was going to be ok and that he would come by as soon as possible. He arrived over 2 hours later and said there was nothing he could do about it at that moment and that he would handle the situation for us the next morning. When we asked about the cameras, he told us that the router had been stolen as well; so, there was no footage of anyone breaking in or our things being stolen. I have friends and family in Costa Rica, luckily, they called the police who showed up at 10pm to take our statements and fill out a police report. The manager went to speak with the neighbors as they also had cameras and he came back to tell us that their cameras weren’t working either. Be alert!